Your partners for service management and process automation
As Swiss specialists for service management and process digitalisation and automation, we support companies with comprehensive know-how and decades of experience on the path to digital transformation.
Our solutions
With our solutions and tools for service management, process digitalization and automation, we simplify and improve business and IT workflows in your company. Together we increase your productivity and create new standards for first-class employee and customer experiences. We are a strong and trusted partner for your digital transformation!
Service Management

IT Operations Management (ITOM)
Identify problems at an early stage, avoid effects and automatically rectify errors.
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IT Asset Management (ITAM)
IT investments and operating expenses under control - with an automated asset lifecycle.
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Configuration Management Database (CMDB)
Central database for full transparency in your infrastructure.
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Customer Service Management (CSM)
Solutions for more self-service, more productivity and fast problem resolution.
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Field Service Management (FSM)
Lower costs, better planning and greater productivity in the field.
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HR Service Delivery (HRSD)
HR services digitally, rapidly and in an employee-friendly way.
Learn moreAutomation
Unified Communication
Our services
FROX has been supporting companies in implementing digital solutions for over 25 years - from analysis to reliable operation. Our service combines in-depth expertise with practical implementation.
Consulting
From specific workshops to holistic strategic consulting - tailored to your requirements.
Learn moreSystem integration
Seamless integration of leading digitalization solutions into existing IT environments.
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Reliable support, flexibly adapted to your needs - by an experienced team.
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Testimonials
“With the digital solution we developed, we were able to significantly structure and optimize our accompanying medical processes. The process-based technology ensures greater efficiency, creates end-to-end transparency and ensures consistently high quality. This enables us to clearly map complex processes and reliably support patients.”
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Julien Marrel
Medical Director - Medicall

“Thanks to the implementation of ServiceNow and the expert support from FROX, we were able to significantly improve our IT onboarding process. Instead of manual Excel spreadsheets, we now use structured, system-supported workflows that save time, reduce errors, and provide full transparency for all parties involved. Even new employees in HR and IT can now easily manage the process. The collaboration with FROX was consistently professional, solution-oriented, and based on mutual respect.”
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Sascha Witzig
Head of IT Services - ERNE Gruppe

“Thanks to their experience from previous projects at BKW, the FROX team was able to quickly understand our internal processes and implement our requirements effectively. The collaboration was efficient, and even with changes and adjustments, FROX was always reliable and supportive.”
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David Stockheim
Head of Technology Network Connection Management - BKW

“The collaboration with FROX was constructive and effective. Together we succeeded in implementing ServiceNow ITSM at BDO Switzerland in an exciting project. The newly implemented platform offers us additional potential that we would like to exploit in the coming period. Our main focus is on continuously increasing customer satisfaction.”
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Matthias Schnyder
Head of Digital Transformation & Project Management - BDO Switzerland

“The implementation of the HR Service Delivery module is part of a long-term ServiceNow platform strategy. It will enable us to network different HR processes and applications meaningfully and provide employees with an outstanding experience. The HR agents' work is simplified and media disruptions are reduced. FROX supports us competently and ensures that we stay close to the out-of-the-box functionalities. We enjoy working together.”
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Nadja Lerch Berganzo
Teamlead Digital HR - BKW

“We opted for ServiceNow to increase the efficiency of our services, implement innovative technology solutions and meet the growing requirements of our users. FROX supported us throughout the entire decision-making and implementation process. Since the implementation of the ServiceNow modules for Incident, Change, Knowledge and Request Management, we have seen considerable success, including the resolution of over 800 tickets per month and increased user interaction. ServiceNow's scalable architecture flexibly adapts to our growing needs and has significantly improved our workflow management. The positive feedback and measurable successes confirm that we are on the right track with this decision. We are convinced that ServiceNow will continue to support us in continuously improving our services and effectively meeting future challenges.”
View customer projectMarco Roth
Head of IT - ERNE Group

“We greatly appreciate FROX's expertise in the area of service management and the solution-oriented cooperation. As a committed, reliable and flexible partner, FROX provided us with targeted support and always took our needs into account. This is particularly important for our activities in the Swiss healthcare market, and we would like to thank the entire team for their commitment and efficient implementation of solutions.”

Sacha Grossenbacher
Projekt Manager ICT - Galenica AG

“With the new version of BMC Remedy ITSM, we are able to process incidents faster and more accurately. By upgrading to BMC Remedy 20.02, we avoid duplicate incidents and make it easier for multiple users to access ITSM data. The support from FROX has been excellent, and we really appreciate the collaboration.”
View customer projectMarcel Viotti
Application Manager - Matterhorn Gotthard Bahn

“Each newly introduced process solution brings us one step further forward in digitization. The Axon Ivy technology has proven itself and in FROX we have found a committed, competent and reliable digitization partner.”
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Marcel Sollberger
Head of Digitalization and IT - Glutz AG

“FROX quickly understood how they could efficiently support us with the digitalization. They successfully implemented our project according to the time and financial expectations.”
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Stefan Broder
Head of Network Operations - Energie Wasser Bern

“eNaturalization is a big step on the way to digitalization in the Canton of Zurich. With the workflow solution from FROX AG, we have a stable and well-functioning application for case processing, which we are constantly developing further. FROX is a very reliable and flexible partner that we value greatly.”
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Deniz Danaci
Head of Naturalization Department - Municipal Office of the Canton of Zurich

“With the web application KatasterprozesseZH we are able to successfully guide users from different organizations through the complex PLR update processes and provide the documents centrally.”
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Marcel Frei
Head of Operations PLR-cadastre - Building Department of the Canton of Zurich

“Our IT organization is currently undergoing change. Our goal is to position ourselves as a strong partner for the business and to provide our customers with optimum support in line with their needs. Thus, the requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with FROX and look forward to the further development of the new ticketing tool in our group of companies.”
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Christian Boos
Head Corporate ICT - MCH Group

“FROX AG recognized our needs directly and implemented them in a targeted manner and with high quality. We appreciate the partnership and look forward to further successful projects.”
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Thomas Husi
Deputy Head of IT Solutions - Curaden

“FROX AG has been supporting us in the area of BMC Remedy for many years. Due to the many years of cooperation, the employees have excellent know-how about our internal processes and can therefore advise us optimally. We greatly appreciate the professional work, high quality of solutions and collegial cooperation with FROX.”
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Visho Jesudasan
Tribe Chief Enterprise Service Management - Swisscom (Schweiz) AG

“The new solution means a quantum leap for us in the transparency and control of our customer service. The quality has improved greatly thanks to the managed workflows. The simplicity of operation also allows new employees to start working efficiently with the tool immediately across clients. With FROX, we have a customer-oriented, reliable digitization partner at our side who supports us on our journey of digital transformation with great commitment and expertise. We benefit from the know-how, flexibility, and creativity of the FROX team. We look forward to the further collaboration and can highly recommend FROX as a partner to other companies.”
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Danny Reitamo
CCO, Member of the Executive Board - CC Energie SA

“The new integration allows us a much simpler and more efficient connection from the service desk to internal development. The implementation and rollout of the project was delivered by FROX on time and within budget and has already led to visible and noticeable improvements in our processes shortly after implementation.”
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Brigitte Stettler
Product Owner Customer Empowerment - die Mobiliar

“FROX supported us professionally in the ServiceNow project with their well-trained software specialists and contributed significantly to the success. The cooperation was very pleasant, and we would choose FROX again as a partner for further projects.”

Alex Kosenkov
Head of Development Department, Product Owner ServiceNow - fenaco Genossenschaft

“The tool has moved us forward as an organization by allowing us to manage our knowledge in a centralized way. Thanks to ServiceNow, our 200 processes now run through in a more standardized way. Our core 'support service' processes are also better structured.”
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Lukas Hertig
COO - Unico Data AG

“Thanks to the new solution, we can actively monitor and control our mutation processes. This enables us to guarantee high data quality.”
View customer projectMarius Bongard
Network Information Lead - BKW

“We use the opportunities of the digital transformation to offer our customers and business partners more and more services and additional benefits. Five years ago, we entered into a valuable partnership with FROX AG and BMC Helix. Together, the ambitious IoT project was implemented, and our services were enhanced by a digital platform.”
View customer projectCIO
Technology company in the field of building automation
“The user-friendliness of the solution is convincing. The need for training was minimal. Acceptance by the users was immediate.”
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Daniel Bögli
Head of Infrastructure Data Management - BKW

“FROX carried out the project professionally — in time, budget and quality. The collaboration was fun.”
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Daniel Gerber
Project Lead Network Information - BKW

“The integration solution between Dynatrace and BMC ITSM enables us to automate ticket generation and tracking throughout the solution process. FROX delivered the implementation and rollout on time and on budget, and we are very happy with the implemented solution!”
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Danya Mattersteig
Head of End2End Monitoring Dynatrace - die Mobiliar

“A highly elegant solution that combines the power of Camunda with excellent low-code features. Now, our developers can build new interfaces in a fraction of the time they would need by writing Java code.”
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Lucas Almeida da Silva
Produkt Owner ESM Organisation - Swisscom (Schweiz) AG

“The implementation of the ServiceNow platform is part of the long-term digitization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems, and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!”
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Sven Friedli
CIO - Bell Food Group AG

“In cooperation with FROX AG, we were able to comprehensively improve ITSM and significantly accelerate organizational processes. We greatly appreciate the teamwork, the professional exchange and the intensive support of FROX and would like to thank them for their many years of cooperation in a spirit of partnership.”
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Urs Bircher
Product Manager ESM - Swisscom (Schweiz) AG

Customer success stories
We attach particular importance to working closely with our customers to evaluate and develop solutions that are precisely tailored to their individual needs. Our success is based on trust, expertise and a clear focus on measurable results. Find out how our solutions have helped companies from a wide range of industries to increase their efficiency and achieve their goals.
Our aim: Your added value
We automate and digitalize IT and business processes that enable companies to increase their productivity, innovative strength, and employee and customer satisfaction.
Improve the customer and employee experience with digital workflows
The satisfaction of your customers and the productivity of your employees influence the image and success of your company. Deliver outstanding results by
- eliminating data silos to to enable connected work,
- optimizing workflows and digitalizing and automating end-to-end wherever it makes sense,
- creating self-service and knowledge portals for your customers and employees, and offering proactive services through trend analysis and artificial intelligence (AI).
Increase productivity throughout your entire company
Free your employees from manual tasks and jointly develop products, services, and internal services.
- Digitalize and automate routine tasks and complex business processes.
- Prevent bottlenecks in good time and provide transparency.
- Create end-to-end workflows – across channels and all business units.
Increase innovative potential
Lay the foundation to increase your company’s innovative potential with intelligent automated IT- and business processes.
- Provide a basis for your employees to work productively in any situation,
- Respond more quickly to new customer needs, and
- Test innovations and new business models on the market faster.
Blogs, news, e-books, and events
Learn about the latest news, blog posts and events in service management and process automation in our newsroom.