Service management and process digitalization for optimized, digitalized workflows
As specialists in service management and process digitalization, we automate your IT and business processes to make your company more productive.
About FROX
As experts in service management, process automation and digitalization, we have been helping companies to master digital transformation for over 25 years. With innovative digitalization tools and solutions for your IT and business processes and workflows, we provide our customers with a real competitive advantage and outstanding user experiences.
Our solutions
With our solutions and tools for service management, process digitalization and automation, we simplify and improve business and IT workflows in your company. Together we increase your productivity and create new standards for first-class employee and customer experiences. We are a strong and trusted partner for your digital transformation!
IT Service Management (ITSM)
Inspire with outstanding IT service management - through innovative, flexible ITSM solutions and fast processes!
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Customer Service Management (CSM)
Offer the perfect customer service – with personal support and fast response times!
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Internet of Things
Take advantage of the benefits and manage the Internet of Things – so that your company becomes even more efficient!
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Process Digitalization
Get the most out of all business areas thanks to the digitalization and automation of your business workflows - for healthy growth and sustainable success!
Find out moreTestimonials
"FROX supported us professionally in the ServiceNow project with their well-trained software specialists and contributed significantly to the success. The cooperation was very pleasant and we would choose FROX again as a partner for further projects."
Alex Kosenkov
Head of Development Department, Product Owner ServiceNow @ fenaco Genossenschaft
"The new integration allows us a much simpler and more efficient connection from the service desk to internal development. The implementation and rollout of the project was delivered by FROX on time and within budget and has already led to visible and noticeable improvements in our processes shortly after implementation."
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Brigitte Stettler
Product Owner Customer Empowerment @ die Mobiliar
"We use the opportunities of the digital transformation to offer our customers and business partners more and more services and additional benefits. Five years ago, we entered into a valuable partnership with FROX AG and BMC Software. Together, the ambitious IoT project was implemented and our services were enhanced by a digital platform."
View customer projectCIO
Technology company in the field of building automation
"The user-friendliness of the solution is convincing. The need for training was minimal. Acceptance by the users was immediate."
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Daniel Bögli
Head of Infrastructure Data Management @ BKW
"FROX carried out the project professionally - in time, budget and quality. The collaboration was fun."
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Daniel Gerber
Project Lead Network Information @ BKW
"The new solution means a quantum leap for us in the transparency and control of our customer service. The quality has improved greatly thanks to the managed workflows. The simplicity of operation also allows new employees start working efficiently with the tool immediately across clients. With FROX, we have a customer-oriented, reliable digitization partner at our side who supports us on our journey of digital transformation with great commitment and expertise. We benefit from the know-how, flexibility and creativity of the FROX team. We look forward to the further collaboration and can highly recommend FROX as a partner to other companies."
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Danny Reitamo
CCO, Member of the Executive Board @ CC Energie SA
"The tool has moved us forward as an organization by allowing us to manage our knowledge in a centralized way. Thanks to ServiceNow, our 200 processes now run through in a more standardized way. Our core "support service" processes are also better structured."
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Lukas Hertig
COO @ Unico Data AG
"Thanks to the new solution we can actively monitor and control our mutation processes. This enbales us to guarantee high data quality."
View customer projectMarius Bongard
Network Information Lead @ BKW
"The integration solution between Dynatrace and BMC ITSM enables us to automate ticket generation and tracking throughout the solution process. FROX delivered the implementation and rollout on time and on budget and we are very happy with the implemented solution!"
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Danya Mattersteig
Head of End2End Monitoring Dynatrace @ die Mobiliar
"A highly elegant solution that combines the power of Camunda with excellent low-code features. Now our developers can build new interfaces in a fraction of the time they would need by writing Java code."
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Lucas Almeida da Silva
Produkt Owner ESM Organisation @ Swisscom
"The implementation of the ServiceNow platform is part of the long-term digitization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!"
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Sven Friedli
CIO @ Bell Food Group AG
Our services
With more than 25 years of experience in providing services and expertise in service management and process automation, FROX is your reliable partner for your digital transformation. We always strive to find the best solution for our customers – be it providing advice on digital transformation, system integration into highly complex IT landscapes, process automation, or long-term operations and support. At FROX we can provide you with a variety of services for your digitalization projects:
Consulting
From topic specific workshops to holistic strategic digitalization and service management consulting, our consulting services adapt to your needs.
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Engineering
We develop your individual app and ensure that the solution will also meet future requirements.
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System integration
We implement solutions from leading service management and process digitalization platforms and ensure that they are neatly embedded in your IT landscape.
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Operation and support
We customize our support services to meet your needs. Our experienced and well-rehearsed support team is ready for you.
Find out moreOur aim: Your added value
We automate and digitalize IT and business processes that enable companies to increase their productivity, innovative strength, and employee and customer satisfaction.
Improve the customer and employee experience with digital workflows
The satisfaction of your customers and the productivity of your employees influence the image and success of your company. Deliver outstanding results by
- eliminating data silos to to enable connected work,
- optimizing workflows and digitalizing and automating end-to-end wherever it makes sense,
- creating self-service and knowledge portals for your customers and employees, and offering proactive services through trend analysis and artificial intelligence (AI).
Increase productivity throughout your entire company
Free your employees from manual tasks and jointly develop products, services, and internal services.
- Digitalize and automate routine tasks and complex business processes.
- Prevent bottlenecks in good time and provide transparency.
- Create end-to-end workflows – across channels and all business units.
Increase innovative potential
Lay the foundation to increase your company’s innovative potential with intelligent automated IT- and business processes.
- Provide a basis for your employees to work productively in any situation,
- Respond more quickly to new customer needs, and
- Test innovations and new business models on the market faster.
Our projects
We support our customers with consulting services and develop customized solutions so that they are equipped for the digital future. Discover the added value we create for our customers every day by looking at our digitalization projects.
Blogs, news, e-books, and events
Learn about the latest news, blog posts and events in service management and process automation in our newsroom.
