Service management and process digitalization for optimized, digitalized workflows
As specialists in service management and process digitalization, we automate your IT and business processes to make your company more productive.
As experts in service management, process automation and digitalization, we have been helping companies to master digital transformation for over 25 years. With innovative digitalization tools and solutions for your IT and business processes and workflows, we provide our customers with a real competitive advantage and outstanding user experiences.
With our solutions and tools for service management, process digitalization and automation, we simplify and improve business and IT workflows in your company. Together we increase your productivity and create new standards for first-class employee and customer experiences. We are a strong and trusted partner for your digital transformation!
Inspire with outstanding IT service management - through innovative, flexible ITSM solutions and fast processes!Find out more
Offer the perfect customer service – with personal support and fast response times!Find out more
Take advantage of the benefits and manage the Internet of Things – so that your company becomes even more efficient!Find out more
Get the most out of all business areas thanks to the digitalization and automation of your business workflows - for healthy growth and sustainable success!Find out more
Streamline IT processes and workflows with Workload Automation - thanks to automated workflows across your company.Find out more
"FROX AG recognized our needs directly and implemented them in a targeted manner and with high quality. We appreciate the partnership and look forward to further successful projects."View customer project
"FROX AG has been supporting us in the area of BMC Remedy for many years. Due to the many years of cooperation, the employees have excellent know-how about our internal processes and can therefore advise us optimally. We greatly appreciate the professional work, high quality of solutions and collegial cooperation with FROX."View customer project
"The new solution means a quantum leap for us in the transparency and control of our customer service. The quality has improved greatly thanks to the managed workflows. The simplicity of operation also allows new employees start working efficiently with the tool immediately across clients. With FROX, we have a customer-oriented, reliable digitization partner at our side who supports us on our journey of digital transformation with great commitment and expertise. We benefit from the know-how, flexibility and creativity of the FROX team. We look forward to the further collaboration and can highly recommend FROX as a partner to other companies."View customer project
"The new integration allows us a much simpler and more efficient connection from the service desk to internal development. The implementation and rollout of the project was delivered by FROX on time and within budget and has already led to visible and noticeable improvements in our processes shortly after implementation."View customer project
"FROX supported us professionally in the ServiceNow project with their well-trained software specialists and contributed significantly to the success. The cooperation was very pleasant and we would choose FROX again as a partner for further projects."
"The tool has moved us forward as an organization by allowing us to manage our knowledge in a centralized way. Thanks to ServiceNow, our 200 processes now run through in a more standardized way. Our core "support service" processes are also better structured."View customer project
"Thanks to the new solution we can actively monitor and control our mutation processes. This enbales us to guarantee high data quality."View customer project
"We use the opportunities of the digital transformation to offer our customers and business partners more and more services and additional benefits. Five years ago, we entered into a valuable partnership with FROX AG and BMC Software. Together, the ambitious IoT project was implemented and our services were enhanced by a digital platform."View customer project
"The user-friendliness of the solution is convincing. The need for training was minimal. Acceptance by the users was immediate."View customer project
"FROX carried out the project professionally - in time, budget and quality. The collaboration was fun."View customer project
"The integration solution between Dynatrace and BMC ITSM enables us to automate ticket generation and tracking throughout the solution process. FROX delivered the implementation and rollout on time and on budget and we are very happy with the implemented solution!"View customer project
"A highly elegant solution that combines the power of Camunda with excellent low-code features. Now our developers can build new interfaces in a fraction of the time they would need by writing Java code."View customer project
"The implementation of the ServiceNow platform is part of the long-term digitization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!"View customer project
With more than 25 years of experience in providing services and expertise in service management and process automation, FROX is your reliable partner for your digital transformation. We always strive to find the best solution for our customers – be it providing advice on digital transformation, system integration into highly complex IT landscapes, process automation, or long-term operations and support. At FROX we can provide you with a variety of services for your digitalization projects:
From topic specific workshops to holistic strategic digitalization and service management consulting, our consulting services adapt to your needs.Find out more
We develop your individual app and ensure that the solution will also meet future requirements.Find out more
We implement solutions from leading service management and process digitalization platforms and ensure that they are neatly embedded in your IT landscape.Find out more
We customize our support services to meet your needs. Our experienced and well-rehearsed support team is ready for you.Find out more
Our aim: Your added value
We automate and digitalize IT and business processes that enable companies to increase their productivity, innovative strength, and employee and customer satisfaction.
Improve the customer and employee experience with digital workflows
The satisfaction of your customers and the productivity of your employees influence the image and success of your company. Deliver outstanding results by
- eliminating data silos to to enable connected work,
- optimizing workflows and digitalizing and automating end-to-end wherever it makes sense,
- creating self-service and knowledge portals for your customers and employees, and offering proactive services through trend analysis and artificial intelligence (AI).
Increase productivity throughout your entire company
Free your employees from manual tasks and jointly develop products, services, and internal services.
- Digitalize and automate routine tasks and complex business processes.
- Prevent bottlenecks in good time and provide transparency.
- Create end-to-end workflows – across channels and all business units.
Increase innovative potential
Lay the foundation to increase your company’s innovative potential with intelligent automated IT- and business processes.
- Provide a basis for your employees to work productively in any situation,
- Respond more quickly to new customer needs, and
- Test innovations and new business models on the market faster.
We support our customers with consulting services and develop customized solutions so that they are equipped for the digital future. Discover the added value we create for our customers every day by looking at our digitalization projects.
Blogs, news, e-books, and events
Learn about the latest news, blog posts and events in service management and process automation in our newsroom.