Your partners for service management and process automation

“With the digital solution we developed, we were able to significantly structure and optimize our accompanying medical processes. The process-based technology ensures greater efficiency, creates end-to-end transparency and ensures consistently high quality. This enables us to clearly map complex processes and reliably support patients.”

“Thanks to the implementation of ServiceNow and the expert support from FROX, we were able to significantly improve our IT onboarding process. Instead of manual Excel spreadsheets, we now use structured, system-supported workflows that save time, reduce errors, and provide full transparency for all parties involved. Even new employees in HR and IT can now easily manage the process. The collaboration with FROX was consistently professional, solution-oriented, and based on mutual respect.”

“Thanks to their experience from previous projects at BKW, the FROX team was able to quickly understand our internal processes and implement our requirements effectively. The collaboration was efficient, and even with changes and adjustments, FROX was always reliable and supportive.”

“The collaboration with FROX was constructive and effective. Together we succeeded in implementing ServiceNow ITSM at BDO Switzerland in an exciting project. The newly implemented platform offers us additional potential that we would like to exploit in the coming period. Our main focus is on continuously increasing customer satisfaction.”

“The implementation of the HR Service Delivery module is part of a long-term ServiceNow platform strategy. It will enable us to network different HR processes and applications meaningfully and provide employees with an outstanding experience. The HR agents' work is simplified and media disruptions are reduced. FROX supports us competently and ensures that we stay close to the out-of-the-box functionalities. We enjoy working together.”

“We opted for ServiceNow to increase the efficiency of our services, implement innovative technology solutions and meet the growing requirements of our users. FROX supported us throughout the entire decision-making and implementation process. Since the implementation of the ServiceNow modules for Incident, Change, Knowledge and Request Management, we have seen considerable success, including the resolution of over 800 tickets per month and increased user interaction. ServiceNow's scalable architecture flexibly adapts to our growing needs and has significantly improved our workflow management. The positive feedback and measurable successes confirm that we are on the right track with this decision. We are convinced that ServiceNow will continue to support us in continuously improving our services and effectively meeting future challenges.”

“We greatly appreciate FROX's expertise in the area of service management and the solution-oriented cooperation. As a committed, reliable and flexible partner, FROX provided us with targeted support and always took our needs into account. This is particularly important for our activities in the Swiss healthcare market, and we would like to thank the entire team for their commitment and efficient implementation of solutions.”

“With the new version of BMC Remedy ITSM, we are able to process incidents faster and more accurately. By upgrading to BMC Remedy 20.02, we avoid duplicate incidents and make it easier for multiple users to access ITSM data. The support from FROX has been excellent, and we really appreciate the collaboration.”

“Each newly introduced process solution brings us one step further forward in digitization. The Axon Ivy technology has proven itself and in FROX we have found a committed, competent and reliable digitization partner.”

“FROX quickly understood how they could efficiently support us with the digitalization. They successfully implemented our project according to the time and financial expectations.”

“eNaturalization is a big step on the way to digitalization in the Canton of Zurich. With the workflow solution from FROX AG, we have a stable and well-functioning application for case processing, which we are constantly developing further. FROX is a very reliable and flexible partner that we value greatly.”

“With the web application KatasterprozesseZH we are able to successfully guide users from different organizations through the complex PLR update processes and provide the documents centrally.”

“Our IT organization is currently undergoing change. Our goal is to position ourselves as a strong partner for the business and to provide our customers with optimum support in line with their needs. Thus, the requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with FROX and look forward to the further development of the new ticketing tool in our group of companies.”

“FROX AG recognized our needs directly and implemented them in a targeted manner and with high quality. We appreciate the partnership and look forward to further successful projects.”

“FROX AG has been supporting us in the area of BMC Remedy for many years. Due to the many years of cooperation, the employees have excellent know-how about our internal processes and can therefore advise us optimally. We greatly appreciate the professional work, high quality of solutions and collegial cooperation with FROX.”

“The new solution means a quantum leap for us in the transparency and control of our customer service. The quality has improved greatly thanks to the managed workflows. The simplicity of operation also allows new employees to start working efficiently with the tool immediately across clients. With FROX, we have a customer-oriented, reliable digitization partner at our side who supports us on our journey of digital transformation with great commitment and expertise. We benefit from the know-how, flexibility, and creativity of the FROX team. We look forward to the further collaboration and can highly recommend FROX as a partner to other companies.”

“The new integration allows us a much simpler and more efficient connection from the service desk to internal development. The implementation and rollout of the project was delivered by FROX on time and within budget and has already led to visible and noticeable improvements in our processes shortly after implementation.”

“FROX supported us professionally in the ServiceNow project with their well-trained software specialists and contributed significantly to the success. The cooperation was very pleasant, and we would choose FROX again as a partner for further projects.”

“The tool has moved us forward as an organization by allowing us to manage our knowledge in a centralized way. Thanks to ServiceNow, our 200 processes now run through in a more standardized way. Our core 'support service' processes are also better structured.”

“Thanks to the new solution, we can actively monitor and control our mutation processes. This enables us to guarantee high data quality.”

“We use the opportunities of the digital transformation to offer our customers and business partners more and more services and additional benefits. Five years ago, we entered into a valuable partnership with FROX AG and BMC Helix. Together, the ambitious IoT project was implemented, and our services were enhanced by a digital platform.”

“The user-friendliness of the solution is convincing. The need for training was minimal. Acceptance by the users was immediate.”

“FROX carried out the project professionally — in time, budget and quality. The collaboration was fun.”

“The integration solution between Dynatrace and BMC ITSM enables us to automate ticket generation and tracking throughout the solution process. FROX delivered the implementation and rollout on time and on budget, and we are very happy with the implemented solution!”

“A highly elegant solution that combines the power of Camunda with excellent low-code features. Now, our developers can build new interfaces in a fraction of the time they would need by writing Java code.”

“The implementation of the ServiceNow platform is part of the long-term digitization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems, and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!”

“In cooperation with FROX AG, we were able to comprehensively improve ITSM and significantly accelerate organizational processes. We greatly appreciate the teamwork, the professional exchange and the intensive support of FROX and would like to thank them for their many years of cooperation in a spirit of partnership.”