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Your partners for service management and process automation

As Swiss specialists for service management and process digitalisation and automation, we support companies with comprehensive know-how and decades of experience on the path to digital transformation.

Our solutions

With our solutions and tools for service management, process digitalization and automation, we simplify and improve business and IT workflows in your company. Together we increase your productivity and create new standards for first-class employee and customer experiences. We are a strong and trusted partner for your digital transformation!

ITSM IT Service Management ITIL FROX AG

IT Service Management (ITSM)

Inspire with outstanding IT Service Management — through innovative, flexible ITSM solutions and fast processes!

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Customer Service Management (CSM)

Offer the perfect customer service – with personal support and fast response times!

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Workload Automation

Streamline IT processes and workflows with a powerful workload automation solution!

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IoT Internet of Things FROX AG

Internet of Things

Take advantage of the benefits and manage the Internet of Things – so that your company becomes even more efficient!

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Digitalisierung digitaler Wandel FROX AG

Process Digitalization

Get the most out of all business areas thanks to the digitalization and automation of your business workflows - for healthy growth and sustainable success!

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CSM Customer Service Management FROX AG

Intermediary Solution

Intelligent call handling, efficient collaboration with colleagues, successful process optimization: our attendant solution offers you the necessary flexibility and features to meet your needs.

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Projekt CC Energie Digitalisierung Customer Service Management FROX AG
die Schweizerische Mobiliar Versicherungen Logo Projekt FROX AG
fenaco Genossenschaft Logo Projekt FROX AG
Victorinox Logo - FROX Kunden
Projekt Unico Data AG FROX AG
BKW Logo Projekt FROX AG
SBB Logo Projekt FROX AG
Salt Logo Projekt FROX AG
Medicall Logo Projekt FROX AG
Netcloud Logo Projekt FROX AG
Swisscom Logo Projekt FROX AG
Projekt Logo Bell Food Group FROX AG
Matterhorn Gotthard Bahn - FROX Kunden
ewz Logo - FROX Kunden
GALENICA Logo - FROX Kunden
VOCOM Logo - FROX Kunden
ISCeco Logo - FROX Kunden
Curaden Logo - FROX Kunden
Baudirektion Kanton Zuerich - FROX Kunden
Elektrizitätswerk Obwalden - FROX Kunden
Swiss Educatiobn Group - FROX Kunden
Bundesamt für Informatik und Telekommunikation - FROX Kunden
Glutz AG Logo
Energie Wasser Bern EWB Logo
Gemeindeamt Kanton Zürich Logo
MCH Group Logo
Projekt CC Energie Digitalisierung Customer Service Management FROX AG
die Schweizerische Mobiliar Versicherungen Logo Projekt FROX AG
fenaco Genossenschaft Logo Projekt FROX AG
Victorinox Logo - FROX Kunden
Projekt Unico Data AG FROX AG
BKW Logo Projekt FROX AG
SBB Logo Projekt FROX AG
Salt Logo Projekt FROX AG
Medicall Logo Projekt FROX AG
Netcloud Logo Projekt FROX AG
Swisscom Logo Projekt FROX AG
Projekt Logo Bell Food Group FROX AG
Matterhorn Gotthard Bahn - FROX Kunden
ewz Logo - FROX Kunden
GALENICA Logo - FROX Kunden
VOCOM Logo - FROX Kunden
ISCeco Logo - FROX Kunden
Curaden Logo - FROX Kunden
Baudirektion Kanton Zuerich - FROX Kunden
Elektrizitätswerk Obwalden - FROX Kunden
Swiss Educatiobn Group - FROX Kunden
Bundesamt für Informatik und Telekommunikation - FROX Kunden
Glutz AG Logo
Energie Wasser Bern EWB Logo
Gemeindeamt Kanton Zürich Logo
MCH Group Logo

Our services

With more than 25 years of experience in providing services and expertise in service management and process automation, FROX is your reliable partner for your digital transformation. We always strive to find the best solution for our customers – be it providing advice on digital transformation, system integration into highly complex IT landscapes, process automation, or long-term operations and support. At FROX we can provide you with a variety of services for your digitalization projects:

ITSM IT Service Management ITIL FROX AG

IT Service Management (ITSM)

Inspire with outstanding IT Service Management — through innovative, flexible ITSM solutions and fast processes!

Find out more

Customer Service Management (CSM)

Offer the perfect customer service – with personal support and fast response times!

Find out more
IoT Internet of Things FROX AG

Internet of Things

Take advantage of the benefits and manage the Internet of Things – so that your company becomes even more efficient!

Find out more
Digitalisierung digitaler Wandel FROX AG

Process Digitalization

Get the most out of all business areas thanks to the digitalization and automation of your business workflows - for healthy growth and sustainable success!

Find out more

Workload Automation

Streamline IT processes and workflows with a powerful workload automation solution!

Find out more
IT Consulting FROX AG

Consulting

From topic specific workshops to holistic strategic digitalization and service management consulting, our consulting services adapt to your needs.

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Software Engineering FROX AG

Engineering

We develop your individual app and ensure that the solution will also meet future requirements.

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Integration Software Engineering FROX AG

System integration

We implement solutions from leading service management and process digitalization platforms and ensure that they are neatly embedded in your IT landscape.

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Betrieb und Support IT Service Management Customer Service Management Digitalisierung FROX AG

Operation and support

We customize our support services to meet your needs. Our experienced and well-rehearsed support team is ready for you.

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Testimonials

"With the new version of BMC Remedy ITSM, we are able to process incidents faster and more accurately. By upgrading to BMC Remedy 20.02, we avoid duplicate incidents and make it easier for multiple users to access ITSM data. The support from FROX has been excellent and we really appreciate the collaboration."

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Marcel Viotti

Application Manager - Matterhorn Gotthard Bahn

"Each newly introduced process solution brings us one step further forward in digitization. The Axon Ivy technology has proven itself and in FROX we have found a committed, competent and reliable digitization partner."

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Marcel Sollberger

Marcel Sollberger

Head of Digitalization and IT - Glutz AG

"FROX quickly understood how they could efficiently support us with the digitalization. They successfully implemented our project according to the time and financial expectations."

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Stefan Broder

Stefan Broder

Head of Network Operations - Energie Wasser Bern

"eNaturalization is a big step on the way to digitalization in the Canton of Zurich. With the workflow solution from FROX AG, we have a stable and well-functioning application for case processing, which we are constantly developing further. FROX is a very reliable and flexible partner that we value greatly."

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Deniz Danaci

Deniz Danaci

Head of Naturalization Department - Municipal Office of the Canton of Zurich

"With the web application KatasterprozesseZH we are able to successfully guide users from different organizations through the complex PLR update processes and provide the documents centrally."

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Marcel Frei

Marcel Frei

Head of Operations PLR-cadastre - Building Department of the Canton of Zurich

"Our IT organization is currently undergoing change. Our goal is to position ourselves as a strong partner for the business and to provide our customers with optimum support in line with their needs. Thus, the requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with FROX and look forward to the further development of the new ticketing tool in our group of companies."

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Christian Boos

Christian Boos

Head Corporate ICT - MCH Group

"FROX AG recognized our needs directly and implemented them in a targeted manner and with high quality. We appreciate the partnership and look forward to further successful projects."

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Thomas Husi

Thomas Husi

Deputy Head of IT Solutions - Curaden

"FROX AG has been supporting us in the area of BMC Remedy for many years. Due to the many years of cooperation, the employees have excellent know-how about our internal processes and can therefore advise us optimally. We greatly appreciate the professional work, high quality of solutions and collegial cooperation with FROX."

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Visho Jesudasan

Visho Jesudasan

Tribe Chief Enterprise Service Management - Swisscom (Schweiz) AG

"The new solution means a quantum leap for us in the transparency and control of our customer service. The quality has improved greatly thanks to the managed workflows. The simplicity of operation also allows new employees start working efficiently with the tool immediately across clients. With FROX, we have a customer-oriented, reliable digitization partner at our side who supports us on our journey of digital transformation with great commitment and expertise. We benefit from the know-how, flexibility and creativity of the FROX team. We look forward to the further collaboration and can highly recommend FROX as a partner to other companies."

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Danny Reitamo

Danny Reitamo

CCO, Member of the Executive Board - CC Energie SA

"The new integration allows us a much simpler and more efficient connection from the service desk to internal development. The implementation and rollout of the project was delivered by FROX on time and within budget and has already led to visible and noticeable improvements in our processes shortly after implementation."

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Brigitte Stettler

Brigitte Stettler

Product Owner Customer Empowerment - die Mobiliar

"FROX supported us professionally in the ServiceNow project with their well-trained software specialists and contributed significantly to the success. The cooperation was very pleasant and we would choose FROX again as a partner for further projects."

Alex Kosenkov

Alex Kosenkov

Head of Development Department, Product Owner ServiceNow - fenaco Genossenschaft

"The tool has moved us forward as an organization by allowing us to manage our knowledge in a centralized way. Thanks to ServiceNow, our 200 processes now run through in a more standardized way. Our core "support service" processes are also better structured."

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Lukas Hertig

Lukas Hertig

COO - Unico Data AG

"Thanks to the new solution we can actively monitor and control our mutation processes. This enbales us to guarantee high data quality."

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Marius Bongard

Network Information Lead - BKW

"We use the opportunities of the digital transformation to offer our customers and business partners more and more services and additional benefits. Five years ago, we entered into a valuable partnership with FROX AG and BMC Software. Together, the ambitious IoT project was implemented and our services were enhanced by a digital platform."

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CIO

Technology company in the field of building automation

"The user-friendliness of the solution is convincing. The need for training was minimal. Acceptance by the users was immediate."

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Daniel Bögli

Daniel Bögli

Head of Infrastructure Data Management - BKW

"FROX carried out the project professionally - in time, budget and quality. The collaboration was fun."

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Daniel Gerber

Daniel Gerber

Project Lead Network Information - BKW

"The integration solution between Dynatrace and BMC ITSM enables us to automate ticket generation and tracking throughout the solution process. FROX delivered the implementation and rollout on time and on budget and we are very happy with the implemented solution!"

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Danya Mattersteig

Danya Mattersteig

Head of End2End Monitoring Dynatrace - die Mobiliar

"A highly elegant solution that combines the power of Camunda with excellent low-code features. Now our developers can build new interfaces in a fraction of the time they would need by writing Java code."

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Lucas Almeida da Silva

Lucas Almeida da Silva

Produkt Owner ESM Organisation - Swisscom (Schweiz) AG

"The implementation of the ServiceNow platform is part of the long-term digitization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!"

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Sven Friedli

Sven Friedli

CIO - Bell Food Group AG

"In cooperation with FROX AG, we were able to comprehensively improve ITSM and significantly accelerate organizational processes. We greatly appreciate the teamwork, the professional exchange and the intensive support of FROX and would like to thank them for their many years of cooperation in a spirit of partnership."

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Urs Bircher

Urs Bircher

Product Manager ESM - Swisscom (Schweiz) AG

Our aim: Your added value

We automate and digitalize IT and business processes that enable companies to increase their productivity, innovative strength, and employee and customer satisfaction.

Improve the customer and employee experience with digital workflows

The satisfaction of your customers and the productivity of your employees influence the image and success of your company. Deliver outstanding results by

  • eliminating data silos to to enable connected work,
  • optimizing workflows and digitalizing and automating end-to-end wherever it makes sense,
  • creating self-service and knowledge portals for your customers and employees, and offering proactive services through trend analysis and artificial intelligence (AI).
Customer und Employee Experience verbessern FROX AG

Increase productivity throughout your entire company

Free your employees from manual tasks and jointly develop products, services, and internal services.

  • Digitalize and automate routine tasks and complex business processes.
  • Prevent bottlenecks in good time and provide transparency.
  • Create end-to-end workflows – across channels and all business units.
Produktivität im Unternehmen erhöhen FROX AG

Increase innovative potential

Lay the foundation to increase your company’s innovative potential with intelligent automated IT- and business processes.

  • Provide a basis for your employees to work productively in any situation,
  • Respond more quickly to new customer needs, and
  • Test innovations and new business models on the market faster.
Innovationskraft sicherstellen FROX AG

Our projects

We support our customers with consulting services and develop customized solutions so that they are equipped for the digital future. Discover the added value we create for our customers every day by looking at our digitalization projects.

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