«We use the opportunities of the digital transformation to offer our customers and business partners more and more services and additional benefits. Five years ago, we entered into a valuable partnership with FROX AG and BMC Software. Together, the ambitious IoT project was implemented and our services were enhanced by a digital platform.»
Our customer focuses on automation solutions for buildings. Millions of sensors, detectors and building management devices are used for the safety, comfort and efficiency of buildings. To realign itself in the market as a service provider for building management, an IoT platform was needed. With this platform, employees should be able to access all available end devices online and retrieve service-relevant information.
Thanks to the cloud-based IoT platform, the status of each end device can now be checked and the reliability of the services provided can be increased. Our customer thus shows more transparency, significantly reduces its service costs by saving expensive on-site visits, increases the quality of its work and expands its service portfolio enormously. As a result our customer is ideally equipped to meet the challenges of the market and can offer its end customers real added value.
The project consisted of two central tasks, which we tackled in collaboration with a team from BMC Software. In the first step, all devices and their configuration data had to be captured, modeled and mapped in a binding data structure. With an expected volume of 2.5 billion configuration items (CIs), it had to be ensured at the same time that employees could continue to draw data from them for day-to-day business. Once the data and service structure had been defined, they were transferred to the CMDB. It was important to ensure that different departments, such as service desks, could work with this data. In the second step, monitoring was developed with BMC TrueSight so that over 100,000 devices can be accessed and their status checked, and incidents automatically recorded. This enables active monitoring of devices in individual building rooms.
Senior Account Executive