Inspire with outstanding IT service management - through innovative, flexible ITSM solutions and fast processes!Find out more
Offer the perfect customer service – with personal support and fast response times!Find out more
Take advantage of the benefits and manage the Internet of Things – so that your company becomes even more efficient!Find out more
From topic specific workshops to holistic strategic digitalization and service management consulting, our consulting services adapt to your needs.Find out more
We implement solutions from leading service management and process digitalization platforms and ensure that they are neatly embedded in your IT landscape.Find out more
We develop your individual app and ensure that the solution will also meet future requirements.Find out more
As specialists for BMC Software and BMC Software Professional Partner, we have been advising companies in service management for over 25 years. Our goal: to continuously improve your IT services and operations.Find out more
As a Premier Partner of ServiceNow, we help you simplify the way your company works. Our goal: to provide your customers and employees with outstanding service and the optimal user experience.Find out more
As a partner of Axon Ivy, we make front-end and back-end processes more efficient across all departments. Our goal: to strengthen your competitiveness and increase responsiveness.Find out more
We automate and digitalize IT and business processes that enable companies to increase their productivity, innovative strength, and employee and customer satisfaction.Find out more
At FROX, everyone brings their expertise to the table. Get to know the team behind our customers' success!Find out more
In the area of Unified Communications (UC), we develop and distribute our own products worldwide. Get to know our communication solutions talkbase and atiras!Find out more
We reconcile sustainable ecological, economic and ethical action. Our sustainable commitment has been awarded Gold by the independent, world's most reliable rating platform EcoVadis.Find out more
The Noser Group is one of the leading providers of ICT solutions and services in Switzerland. We are part of the Noser Group.Find out more
Career in IT? Work at FROX! Check out our open positions, because we are looking for talents like you!Find out more
«We use the opportunities of the digital transformation to offer our customers and business partners more and more services and additional benefits. Five years ago, we entered into a valuable partnership with FROX AG and BMC Software. Together, the ambitious IoT project was implemented and our services were enhanced by a digital platform.»
Our customer focuses on automation solutions for buildings. Millions of sensors, detectors and building management devices are used for the safety, comfort and efficiency of buildings. To realign itself in the market as a service provider for building management, an IoT platform was needed. With this platform, employees should be able to access all available end devices online and retrieve service-relevant information.
Thanks to the cloud-based IoT platform, the status of each end device can now be checked and the reliability of the services provided can be increased. Our customer thus shows more transparency, significantly reduces its service costs by saving expensive on-site visits, increases the quality of its work and expands its service portfolio enormously. As a result our customer is ideally equipped to meet the challenges of the market and can offer its end customers real added value.
The project consisted of two central tasks, which we tackled in collaboration with a team from BMC Software. In the first step, all devices and their configuration data had to be captured, modeled and mapped in a binding data structure. With an expected volume of 2.5 billion configuration items (CIs), it had to be ensured at the same time that employees could continue to draw data from them for day-to-day business. Once the data and service structure had been defined, they were transferred to the CMDB. It was important to ensure that different departments, such as service desks, could work with this data. In the second step, monitoring was developed with BMC TrueSight so that over 100,000 devices can be accessed and their status checked, and incidents automatically recorded. This enables active monitoring of devices in individual building rooms.
Senior Account Executive