Artificial intelligence (AI) has sparked a veritable revolution in the field of Customer Service Management. It offers companies and their customers entirely new ways to interact and provide support services. From virtual assistants and intelligent chatbots to data-based analytics, Artificial Intelligence allows companies to improve their customer service quality, increase efficiency and at the same time improve customer satisfaction by anticipating and resolving customer concerns faster (predictive maintenance). The ever-growing potential of artificial intelligence promises to revolutionize the future of customer service and is becoming a critical success factor for companies.
The e-book “5 ways to strengthen the Customer Experience with AI” highlights the potential and possibilities of using artificial intelligence in customer service and its impact on the customer experience.