ServiceNow and FROX: Experts for your Service Management

IT Service Management (ITSM)

Modernize your IT Service Management (ITSM) with ServiceNow, simplify your IT experience and bring speed and transparency to your IT services.

• Consolidate your tools and data on a common platform and reduce your IT costs in the long term.
• Improve employee collaboration and efficiency through automated processes and simple drag-and-drop task distribution.
• Make decisions based on dashboards with real-time information and gain new insights for IT service optimization thanks to machine learning.
• Benefit from best practices from more than 25 years of FROX’ experience in the service management business.

IT Operations Management (ITOM)

With ServiceNow IT Operations Management (ITOM), your IT team is always one step ahead and can proactively respond to outages. Based on existing services, past experience and insights into your IT resources, you can gain an overview of the interrelationships.

• Document relationships between business services and IT components.
• Monitor your IT infrastructure and get a consolidated overview of all events.
• Automatically prioritize to save time and resolve problems and outages faster.

Customer Service Management (CSM)

More quality and speed through teamwork: With ServiceNow’s Customer Service Management solution (CSM), everyone in the company contributes to improved customer service and an optimal customer experience.

• Self-Service: Empower your customers to solve problems themselves.
• Avoid information silos: To deliver optimal and rapid resolution to complex customer issues, all departments must be able to collaborate transparently and efficiently.
• Leverage insights: The knowledge platform helps you learn from mistakes – efficiently and across departments.
• Proactive and informed: Monitor products and services in customer service to fix problems before customers notice them.

HR Services

ServiceNow’s HR solution helps you improve the quality of your employee management and increase human resources productivity. The applications in the suite are designed for all sizes – from a simple request to the introduction of new processes and the onboarding of new employees. Everything comes together in the HR Suite and can be easily evaluated.

• Make HR services accessible to every internal and external employee.
• Automatically assign requests to the most appropriate person.
• Treat your employees like good customers by offering personal, proactive and efficient HR services.

Field Service Management (FSM)

With ServiceNow Field Service Management (FSM), you can modernize your company’s field service. Manage the resolution of customer issues on site, such as maintenance and repairs or other on-site appointments with your customers, with digitized and automated processes.

Field service management allows you to monitor the condition of customer assets and proactively resolve issues to reduce downtime. Thanks to the Field Service Management mobile app, your field service staff can document details on-site and submit them in real time, so the dispatch center can stay on top of all jobs.

• Automate job assignments to send out best-fit technicians to your customers.
• Simplify the creation of route and tour plans for field service through smart automation.
• Help your service team quickly resolve customer issues with a centralized knowledge base and easy-to-use co-working tools.
• Control workflows and processes from assigning and tracking service orders to completion and billing.
• Automate materials and parts management.
• Manage contracts with customers and suppliers to ensure compliance with your service level agreements (SLAs) at all times.