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ServiceNow and FROX – experts in Service Management

We optimize and automate your business workflows and strengthen your IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) and HR services with customized ServiceNow applications. Our aim: to provide your customers and employees with an outstanding service and user experience.

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ServiceNow Schweiz Premier Partner FROX AG

Your ServiceNow partner in Switzerland

FROX is an accredited and authorized ServiceNow Premier Partner in Switzerland. We ensure that our employees are up to date with the latest advances in the industry and undergo continuous training. As a trustworthy and reliable partner for the implementation, enginerring and operation of the ServiceNow platform, our customers can rely on our wealth of experience gained from many successful project implementations.

IT Service Management (ITSM)

Upgrade your IT Service Management (ITSM), simplify your IT experience, and bring speed and transparency to your IT services.

  • Consolidate your tools and data on a common platform and reduce your IT costs in the long term.
  • Improve the collaboration and efficiency of your employees through automated processes and simple drag-and-drop task distribution.
  • Make decisions based on dashboards with real-time information and gain new insights for IT service optimization thanks to machine learning.
  • Benefit from best practices – FROX has more than 25 years of experience in service management.

IT Operations Management (ITOM)

With ServiceNow IT Operations Management (ITOM), your IT team is always one step ahead and can proactively react to outages. Based on existing services, past experiences and an insight into your IT resources, you can gain an overview of the relationships.

  • Document relationships between business services and IT components.
  • Monitor your IT infrastructure and get a consolidated overview of all events.
  • Automatically prioritize to save time and resolve problems and outages faster.

Customer Service Management (CSM)

More quality and speed thanks to teamwork: With the Customer Service Management solution (CSM) of ServiceNow, everyone in the company contributes to providing better customer service and user experience.

  • Self-Service: Give your customers the tools to solve any problems themselves.
  • Avoid information silos: To deliver an optimal and fast solution to complex customer problems, all departments must be able to work together transparently and efficiently.
  • Use knowledge: The Knowledge Platform helps you learn from mistakes — efficiently and inter-departmental.
  • Proactive and informed: Monitor products and services to rectify problems before they are noticed by customers.

HR Services

With the ServiceNow HR solution, improve the quality of your employee management and increase productivity in the area of human resources. The suite applications are multipurpose — from a simple request to the introduction of new processes and onboarding of new employees. Everything comes together in the HR Suite and can be easily evaluated.

  • Make HR Services accessible to every internal and external employee.
  • Automatically assign requests to the right person.
  • Treat your employees like good customers by offering personal, proactive, and efficient HR Services.

«The tool has moved us forward as an organization by allowing us to manage our knowledge in a centralized way. Thanks to ServiceNow, our 200 processes now run through in a more standardized way. Our core "support service" processes are also better structured. This enables our employees to focus on acting according to our motto: naturally and personally.»

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Lukas Hertig

Lukas Hertig

COO @ Unico Data AG

«FROX supported us professionally in the ServiceNow project with their well-trained software specialists and contributed significantly to the success. The cooperation was very pleasant and we would choose FROX again as a partner for further projects.»

Alex Kosenkov

Alex Kosenkov

Head of Development Department, Product Owner ServiceNow @ fenaco Genossenschaft

Would you like advice on ServiceNow solutions?

Our ServiceNow experts will be happy to take the time to show you the possibilities for your project. Tell us what challenge you want to tackle – whether you just want to find out more or want to get started.

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Daniel Roth Senior Account Executive FROX AG

Daniel Roth

Senior Account Executive

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