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As a Swiss ServiceNow partner with many years of service management expertise, we support companies in the optimization and automation of their IT and business processes — starting with a thorough inventory and consultation, through system integration, to the operation and support of ServiceNow applications.

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ServiceNow Partner of the Year 2024

FROX was recognised by ServiceNow as Partner of the Year 2024 in the EMEA region in the Service Provider category.


FROX ist ServiceNow Partner of the Year 2024 im Bereich Service Provider.



IT Service Management (ITSM)

Modernize your IT Service Management (ITSM) with ServiceNow, simplify your IT experience and bring speed and transparency to your IT services.

  • Consolidate your tools and data on a common platform and reduce your IT costs in the long term.
  • Improve employee collaboration and efficiency through automated processes and simple drag-and-drop task distribution.
  • Make decisions based on dashboards with real-time information and gain new insights for IT service optimization thanks to machine learning.
  • Benefit from best practices from more than 25 years of FROX’ experience in the service management business.

IT Operations Management (ITOM)

With ServiceNow IT Operations Management (ITOM), your IT team is always one step ahead and can proactively respond to outages. Based on existing services, past experience and insights into your IT resources, you can gain an overview of the interrelationships.

  • Document relationships between business services and IT components.
  • Monitor your IT infrastructure and get a consolidated overview of all events.
  • Automatically prioritize to save time and resolve problems and outages faster.

IT Asset Management (ITAM)

IT Asset Management (ITAM) from ServiceNow helps you to efficiently manage your IT infrastructure (hardware, software, cloud IT assets) via a single platform and ensure ongoing support for IT assets. To do this, the ServiceNow platform provides a centralized view and control of all IT assets in real time, including location, status, configuration, and usage.

  • Automate the entire IT asset lifecycle and routine tasks such as provisioning, modification and disposal of IT assets to control capital and operational expenditures, work more efficiently and reduce manual errors.
  • Keep track of the health and usage of your IT assets with real-time reporting and analytics.
  • Manage software licenses effectively and ensure they comply with license agreements to reduce potential financial risks from non-compliance.
  • Optimize the use of your IT assets, avoid over-licensing and reduce losses and theft to save costs.
  • Minimize security risks by identifying and eliminating security vulnerabilities, updating outdated devices and removing unauthorized software applications.

Customer Service Management (CSM)

More quality and speed through teamwork: With ServiceNow’s Customer Service Management solution (CSM), everyone in the company contributes to improved customer service and an optimal customer experience.

  • Self-Service: Empower your customers to solve problems themselves.
  • Avoid information silos: To deliver optimal and rapid resolution to complex customer issues, all departments must be able to collaborate transparently and efficiently.
  • Leverage insights: The knowledge platform helps you learn from mistakes – efficiently and across departments.
  • Proactive and informed: Monitor products and services in customer service to fix problems before customers notice them.

HR Service Delivery (HRSD)

ServiceNow’s HR services solution helps you improve the quality of your employee management and increase human resources productivity. The applications in the suite are designed for all sizes — from a simple request to the introduction of new processes and the onboarding of new employees. Everything comes together in the HR Suite and can be easily evaluated.

  • Make HR services accessible to every internal and external employee.
  • Automatically assign requests to the most appropriate person.
  • Treat your employees like good customers by offering personal, proactive and efficient HR services.

Field Service Management (FSM)

With ServiceNow Field Service Management (FSM), you can modernize your company’s field service. Manage the resolution of customer issues on site, such as maintenance and repairs or other on-site appointments with your customers, with digitized and automated processes.


Field service management allows you to monitor the condition of customer assets and proactively resolve issues to reduce downtime. Thanks to the Field Service Management mobile app, your field service staff can document details on-site and submit them in real time, so the dispatch center can stay on top of all jobs.

  • Automate job assignments to send out best-fit technicians to your customers.
  • Simplify the creation of route and tour plans for field service through smart automation.
  • Help your service team quickly resolve customer issues with a centralized knowledge base and easy-to-use co-working tools.
  • Control workflows and processes from assigning and tracking service orders to completion and billing.
  • Automate materials and parts management.
  • Manage contracts with customers and suppliers to ensure compliance with your service level agreements (SLAs) at all times.

Strategic Portfolio Management (SPM)

Manage and optimize your portfolio of projects, initiatives, and resources with Strategic Portfolio Management (SPM). ServiceNow’s SPM solution provides features and tools to help you define strategic goals and achieve them more effectively. With SPM, you can minimize risk, select the right projects, better allocate resources, continuously monitor progress and maximize return on investment.

  • Clearly define your organization’s strategic goals and priorities to ensure projects and initiatives are aligned.
  • Analyze projects and initiatives thoroughly to assess benefits, risks, costs, and resource requirements. Make informed decisions about their inclusion, prioritization, execution, or rejection based on your findings.
  • Allocate resources such as personnel, budgets, and materials efficiently and ensure that they are used optimally and support your strategic goals.
  • Continuously monitor the progress of projects and initiatives to gain insight into the performance and ROI of your portfolio. Identify bottlenecks and make timely adjustments to achieve goals more effectively.

ServiceNow App Engine

ServiceNow’s App Engine is a platform on which developers can create applications and extensions for the ServiceNow platform. With the tools provided, applications can be quickly and easily developed, tested, deployed and customized to meet your business needs to create a more efficient and productive work environment.

  • Enable developers to build applications on the easy-to-use low-code development environment using visual tools and pre-built components without the need for extensive programming skills.
  • Leverage the App Engine’s integration capabilities to seamlessly connect with other systems and services in your organization.
  • Automate business processes and workflows with App Engine tools that allow developers to model, automate and optimize processes.
  • Leverage App Engine’s extensive security features to ensure that applications and extensions you create comply with security standards and policies.
  • Customize the App Engine to your business needs, as the platform is highly scalable and powerful.
FROX ist offizieller ServiceNow Premier Partner für Schweizer Unternehmen im Bereich Beratung und Implementierung, Lizenzen-Reseller und Service Provider.

FROX: your ServiceNow partner in Switzerland

FROX is an accredited and authorized ServiceNow Premier Partner in Switzerland. Our ServiceNow-certified employees support you in the realization of your digitalization and automation projects, based on the ServiceNow platform. Their extensive project experience includes consulting, system integration, individual application development, operation, and support. Together with our customers, we develop innovative solutions that deliver measurable results and improve the satisfaction and experience of their employees and customers.

ServiceNow for ITSM and CSM: fast start thanks to Fast Track

For a fast and cost-effective go-live with ServiceNow, we offer so-called Fast Tracks. With this offer, you can introduce applications on the ServiceNow platform in a short time and optimize your IT Service Management and Customer Service Management.

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"Our IT organization is currently undergoing change. Our goal is to position ourselves as a strong partner for the business and to provide our customers with optimum support in line with their needs. Thus, the requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with FROX and look forward to the further development of the new ticketing tool in our group of companies."

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Christian Boos

Christian Boos

Head Corporate ICT - MCH Group

"The implementation of the ServiceNow platform is part of the long-term digitization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!"

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Sven Friedli

Sven Friedli

CIO - Bell Food Group AG

"The tool has moved us forward as an organization by allowing us to manage our knowledge in a centralized way. Thanks to ServiceNow, our 200 processes now run through in a more standardized way. Our core "support service" processes are also better structured."

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Lukas Hertig

Lukas Hertig

COO - Unico Data AG

"FROX supported us professionally in the ServiceNow project with their well-trained software specialists and contributed significantly to the success. The cooperation was very pleasant and we would choose FROX again as a partner for further projects."

Alex Kosenkov

Alex Kosenkov

Head of Development Department, Product Owner ServiceNow - fenaco Genossenschaft

E-Book ServiceNow: Platform reference guide – Das Handbuch zur ServiceNow-Plattform mit den wichtigsten Funktionen und Modulen in der Übersicht

Discover the ServiceNow platform: an overview of the platform's key functions and modules

Learn all about the key functions of the enterprise service management platform ServiceNow in the free e-book “Platform reference guide”. Download the guide now and learn how to use ServiceNow to drive digital transformation, accelerate time-to-value, increase agility, drive innovation, and create modern, user-friendly experiences for your customers!

Download e-book

Personal advice on ServiceNow

Our ServiceNow experts will be happy to take the time to show you the possibilities for your project. Let us know what challenge you want to tackle - whether you just want to find out more or already want to hit the ground running.

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Kay Diederen ist Senior Account Executive bei FROX und Spezialist für die Service-Management-Lösungen von ServiceNow.

Kay Diederen

Senior Account Executive and specialist for service management and the ServiceNow platform

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