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ServiceNow and FROX: Experts for your Service Management

We optimize and automate your business processes and strengthen your IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) and HR services with customized applications from ServiceNow. Our goal: to provide your customers and employees with outstanding service and the optimal user experience.

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ServiceNow Schweiz Premier Partner FROX AG

FROX: Your ServiceNow partner in Switzerland

FROX is an accredited and authorized ServiceNow Premier Partner in Switzerland. We ensure that our employees are up to date and continuously educate themselves. As an excellent partner, our customers can rely on our wealth of experience from many successful projects with ServiceNow ITSM and ServiceNow CSM.

IT Service Management (ITSM)

Modernize your IT Service Management (ITSM) with ServiceNow, simplify your IT experience and bring speed and transparency to your IT services.

  • Consolidate your tools and data on a common platform and reduce your IT costs in the long term.
  • Improve employee collaboration and efficiency through automated processes and simple drag-and-drop task distribution.
  • Make decisions based on dashboards with real-time information and gain new insights for IT service optimization thanks to machine learning.
  • Benefit from best practices from more than 25 years of FROX’ experience in the service management business.

IT Operations Management (ITOM)

With ServiceNow IT Operations Management (ITOM), your IT team is always one step ahead and can proactively respond to outages. Based on existing services, past experience and insights into your IT resources, you can gain an overview of the interrelationships.

  • Document relationships between business services and IT components.
  • Monitor your IT infrastructure and get a consolidated overview of all events.
  • Automatically prioritize to save time and resolve problems and outages faster.

Customer Service Management (CSM)

More quality and speed through teamwork: With ServiceNow’s Customer Service Management solution (CSM), everyone in the company contributes to improved customer service and an optimal customer experience.

  • Self-Service: Empower your customers to solve problems themselves.
  • Avoid information silos: To deliver optimal and rapid resolution to complex customer issues, all departments must be able to collaborate transparently and efficiently.
  • Leverage insights: The knowledge platform helps you learn from mistakes – efficiently and across departments.
  • Proactive and informed: Monitor products and services in customer service to fix problems before customers notice them.

HR Services

ServiceNow’s HR solution helps you improve the quality of your employee management and increase human resources productivity. The applications in the suite are designed for all sizes – from a simple request to the introduction of new processes and the onboarding of new employees. Everything comes together in the HR Suite and can be easily evaluated.

  • Make HR services accessible to every internal and external employee.
  • Automatically assign requests to the most appropriate person.
  • Treat your employees like good customers by offering personal, proactive and efficient HR services.

Field Service Management (FSM)

With ServiceNow Field Service Management (FSM), you can modernize your company’s field service. Manage the resolution of customer issues on site, such as maintenance and repairs or other on-site appointments with your customers, with digitized and automated processes.

 

Field service management allows you to monitor the condition of customer assets and proactively resolve issues to reduce downtime. Thanks to the Field Service Management mobile app, your field service staff can document details on-site and submit them in real time, so the dispatch center can stay on top of all jobs.

  • Automate job assignments to send out best-fit technicians to your customers.
  • Simplify the creation of route and tour plans for field service through smart automation.
  • Help your service team quickly resolve customer issues with a centralized knowledge base and easy-to-use co-working tools.
  • Control workflows and processes from assigning and tracking service orders to completion and billing.
  • Automate materials and parts management.
  • Manage contracts with customers and suppliers to ensure compliance with your service level agreements (SLAs) at all times.

ServiceNow for ITSM and CSM: Fast start thanks to Fast Track

For a fast and cost-effective go-live with ServiceNow, we offer so-called Fast Tracks. With this offer, you can introduce applications on the ServiceNow platform in a short time and optimize your IT Service Management and Customer Service Management.

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"The implementation of the ServiceNow platform is part of the long-term digitization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!"

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Sven Friedli

Sven Friedli

CIO @ Bell Food Group AG

"The tool has moved us forward as an organization by allowing us to manage our knowledge in a centralized way. Thanks to ServiceNow, our 200 processes now run through in a more standardized way. Our core "support service" processes are also better structured."

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Lukas Hertig

Lukas Hertig

COO @ Unico Data AG

"FROX supported us professionally in the ServiceNow project with their well-trained software specialists and contributed significantly to the success. The cooperation was very pleasant and we would choose FROX again as a partner for further projects."

Alex Kosenkov

Alex Kosenkov

Head of Development Department, Product Owner ServiceNow @ fenaco Genossenschaft

Personal advice on ServiceNow

Our ServiceNow experts will be happy to take the time to show you the possibilities for your project. Let us know what challenge you want to tackle - whether you just want to find out more or already want to hit the ground running.

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Daniel Roth Senior Account Executive FROX AG

Daniel Roth

Senior Account Executive

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