Field Service Management (FSM)
With ServiceNow Field Service Management (FSM), you can modernize your company’s field service. Manage the resolution of customer issues on site, such as maintenance and repairs or other on-site appointments with your customers, with digitized and automated processes.
Field service management allows you to monitor the condition of customer assets and proactively resolve issues to reduce downtime. Thanks to the Field Service Management mobile app, your field service staff can document details on-site and submit them in real time, so the dispatch center can stay on top of all jobs.
- Automate job assignments to send out best-fit technicians to your customers.
- Simplify the creation of route and tour plans for field service through smart automation.
- Help your service team quickly resolve customer issues with a centralized knowledge base and easy-to-use co-working tools.
- Control workflows and processes from assigning and tracking service orders to completion and billing.
- Automate materials and parts management.
- Manage contracts with customers and suppliers to ensure compliance with your service level agreements (SLAs) at all times.