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Process digitalization

As a competent partner, we support you in all topics related to the digitalization and automation of your business processes and accelerate your digital transformation - with know-how, powerful digitalization platforms and automated processes.

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Digitalisierung digitaler Wandel digitale Transformation FROX AG

Digitalization consulting

We show you how you can manage and automate business processes and workflows efficiently and sustainably through digitalization.

What opportunities do digital services offer for our business model? How can the customer experience be improved? Which processes can be automated? Which technologies do we use? How do we approach digital transformation? What does the roadmap look like? What skills do we need? How do we organize ourselves?
We support you with our consulting services:

We support you with our consulting services:

  • Development of a process digitalization strategy
  • Innovation of new services, products, and business models
  • Identification of internal digitalization and automation potentials
  • Process analyses
  • Business case calculations
Digitalisierungsberatung Digitalisierung digitaler Wandel FROX AG

Process solutions

With over 25 years of experience, we have proven competence in implementing digital solutions in various industries and application areas. As a digitalization partner, we develop modern process solutions for you based on different workflow technologies. In doing so, we integrate the applications into your system landscape via interfaces and thus ensure complete and continuous end-to-end process support.

 

We use the latest technologies and help you optimize the customer experience for end customers and users. We work with you in fully agile mode or, if you wish, we can also take over project responsibility.

 

What you can expect from us:

  • Agile development (onsite and nearshore)
  • Architecture
  • Integrations/Interfaces
  • Test automation
  • Requirements engineering
  • Project management
Prozesslösungen Digitalisierung digitaler Wandel FROX AG

Operation and support

As a full-service provider, we offer long-term support for the applications we develop. This includes operation and support as well as maintenance and further development of the applications.

 

As a reliable partner, we are responsible for Application Lifecycle Management so that you can be assured that applications are always up to date and conform to changing requirements.

 

What you can expect from us:

  • Operation (hosting with certified providers)
  • Operational support (Admin))
  • Support (ticketing, hotline)
  • Application maintenance
  • Further development (change requests)
  • Project management
Betrieb und Betreuung Digitalisierung digitaler Wandel FROX AG

Testimonials

"Thanks to the new solution we can actively monitor and control our mutation processes. This enbales us to guarantee high data quality."

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Marius Bongard

Network Information Lead @ BKW

"The new solution means a quantum leap for us in the transparency and control of our customer service. The quality has improved greatly thanks to the managed workflows. The simplicity of operation also allows new employees start working efficiently with the tool immediately across clients. With FROX, we have a customer-oriented, reliable digitization partner at our side who supports us on our journey of digital transformation with great commitment and expertise. We benefit from the know-how, flexibility and creativity of the FROX team. We look forward to the further collaboration and can highly recommend FROX as a partner to other companies."

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Danny Reitamo

Danny Reitamo

CCO, Member of the Executive Board @ CC Energie SA

"FROX carried out the project professionally - in time, budget and quality. The collaboration was fun."

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Daniel Gerber

Daniel Gerber

Project Lead Network Information @ BKW

Process digitalization – our approach

Knowledgeable, goal-oriented, agile: We approach your digitalization projects together with you, wherever you stand with your project. Together, we bring the digital transformation in your business to life!

Step 1
Assessment Digitalisierung digitaler Wandel FROX AG
Assessment

We first need to familiarize ourselves with your initial situation and gain an insight into your challenges and goals; this is the foundation for our collaboration.

Step 2
Strategie Digitalisierung digitaler Wandel FROX AG
Strategy

Having a clear vision of your digital transformation is essential for your digitalization project. We support you in the development of a suitable digitalization strategy.

Step 3
Design und Konzeption Digitalisierung digitaler Wandel FROX AG
Design and conception

Tailored to your challenges, we design digitalization concepts: In workshops, we not only define the framework, but also develop prototypes for tests.

Step 4
Realisieren und implementieren Digitalisierung digitaler Wandel FROX AG
Realize and implement

We match your tempo and develop a digitizing solution that is seamlessly integrated into your system landscape.

Step 5
Daten analysieren Digitalisierung digitaler Wandel FROX AG
Analyze data

With digitalized processes, you can continuously collect data on your services and products, and we can help you derive valuable information from your data.

Step 6
Prozesse optimieren Digitalisierung digitaler Wandel FROX AG
Optimize processes

Use your data as a decision-making tool to avoid bottlenecks or scale processes and adapt them to suit customer and employee requirements.

Step 7
Neue Geschäftsmodelle Digitalisierung digitaler Wandel FROX AG
New business models

Create an agile digital basis to increase your innovative potential and develop new business models, customer services, or business processes.

Process digitalization and automation: Success factors

The impact of digitalization on society and businesses is growing steadily, accelerating changes and user behavior among customers and employees. Companies today are challenged to keep up with the pace and to welcome and promote change in their culture and organization. An important basis includes the efficient and transparent management, coordination and monitoring of their own business processes.

Focus on customers and users

Customer and user needs are constantly changing; their expectations are very high and influenced by digital unicorns such as Uber, Airbnb, or Google.

  • Actively involve your customers and employees to improve and adapt your business processes.
  • Personalize the experience for customers and employees.
  • Ensure that processes are kept simple and transparent. Your users want transparency and do not have the time for complicated and cumbersome processes.
Intelligent products and services

New smart technologies such as machine learning or Natural Language Processing (NLP) create exciting possibilities for your services and products.

  • Use the potential of the Internet of Things (IoT) to integrate data into your processes and services.
  • Free your employees from tasks that can be handled by smart solutions thanks to automation.
  • Support your customers more quickly and efficiently, e.g., with smart chatbots or proactive services.
Promote practical experience in digital projects

Theoretical knowledge is the basis, practical experience follows next. Allow all your company employees to participate in digitalization to ensure that not only one team is involved.

  • Start small and manageable to gradually overcome hurdles within your company.
  • Test your solutions with prototypes. The more tests you can conduct, the faster you build up know-how company-wide.
  • First define the benefits of the digitalization measure and then clarify questions regarding the technology.
  • Ensure that your employees continue to learn on the job, but also through learning programs.

Platforms

We work with leading platforms in the areas of service management and process digitization and automation to overcome your challenges and increase efficiency and productivity in your company.

Do you need advice on digitalization?

Tell us what challenge you want to tackle with your digitalization projects – whether you just want to find out more or want to get started, we will be happy to take the time and show you the options available.

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Dr. Hanspeter Seiler Head of Digitalization FROX AG

Dr. Hanspeter Seiler

Head of Digitalization

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