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Agile with the Swisscom Enterprise Service Management Tribe

Agile with the Swisscom Enterprise Service Management Tribe

How Swisscom uses agile working methods to shorten its release cycles and improve quality

«In cooperation with FROX AG, we were able to comprehensively improve ITSM and significantly accelerate organizational processes. We greatly appreciate the teamwork, the professional exchange and the intensive support of FROX and would like to thank them for their many years of cooperation in a spirit of partnership.»

Urs Bircher

Urs Bircher

Product Manager ESM

Ausgangslage Referenzen FROX AG

Initial situation

What was the situation up to now?

To better address the complexity of requirements as well as technological change, several development as well as operation teams of different ticketing applications at Swisscom (Switzerland) Ltd. were merged into one large Enterprise Service Management Tribe (ESM).


Kundennutzen Referenz FROX AG

Customer benefits

What has improved as a result of the solution?

ESM's customers benefited from the changed way of working in terms of delivery times and timeliness of requirements as well as technology. Under the old waterfall project methodology, four swisscom-wide, cross-system releases in the ALL-IP environment were coordinated and implemented each year. With the new approach, 12 managed releases now take place throughout the year.


Change through the agile way of working:

Service FROX AG


What services have we provided?

FROX AG was allowed to support Tribe in various roles within the entire ESM during the establishment of the organization as well as over several years in the daily project business: as Product Owner (PO) and DevOps Engineer within the individual Scrum teams, across teams in architecture issues and in Virtual Product Management (VPM).


Our tasks within the ESM project:

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Kay Diederen

Kay Diederen

Senior Account Executive