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ServiceNow Implementation at the Bell Food Group AG

ServiceNow Implementation at the Bell Food Group AG

How the Bell Food Group is driving its digitization strategy with the ServiceNow platform

«The implementation of the ServiceNow platform is part of the long-term digitization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!»

Sven Friedli

Sven Friedli


Ausgangslage Referenzen FROX AG

Initial situation

What was the situation up to now?

The Bell Food Group AG has rapidly grown in size through the acquisition of companies and organic growth. The previously used service desk tool reached its limits and could not support the consolidation of the IT of the different companies. In the tool evaluation, The Bell Food Group considered all the major vendors in the ITSM Gartner report and chose ServiceNow and FROX as implementation partners due to their market leadership.


Reasons for evaluating a new service management solution:

Kundennutzen Referenz FROX AG

Customer benefits

What has improved as a result of the solution?

With the implementation of the ServiceNow platform, the various systems of the Bell Food Group companies can be interconnected on a uniform, central platform, processes between the systems can be digitized as well as optimized, and thus the digitalization of the entire group of companies can be advanced. In addition, the gradual expansion of the platform means that further standardized processes can be processed and extensions and upgrades can be carried out with as little effort as possible and at low cost. Integrations to existing systems can be solved with standard interfaces or protocols. The uniform database prevents errors as well as idle time and greatly increases the quality of the IT services provided. The ServiceNow platform can be established as a central point of contact for all needs.


Benefits of implementing the ServiceNow platform:

Service FROX AG


What services have we provided?

FROX recorded and discussed the expectations and requirements of the Bell Food Group in workshops and documented them in user stories. These were prioritized by the Bell Food Group and implemented by the FROX development team. In addition to training the (end) users, FROX also took over the training of key personnel and ensured that they were equipped to train other employees.


Our services for the Bell Food Group:

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Kay Diederen

Kay Diederen

Senior Account Executive