IT Service Management (ITSM)

“We opted for ServiceNow to increase the efficiency of our services, implement innovative technology solutions and meet the growing requirements of our users. FROX supported us throughout the entire decision-making and implementation process. Since the implementation of the ServiceNow modules for Incident, Change, Knowledge and Request Management, we have seen considerable success, including the resolution of over 800 tickets per month and increased user interaction. ServiceNow's scalable architecture flexibly adapts to our growing needs and has significantly improved our workflow management. The positive feedback and measurable successes confirm that we are on the right track with this decision. We are convinced that ServiceNow will continue to support us in continuously improving our services and effectively meeting future challenges.”

“Thanks to the implementation of ServiceNow and the expert support from FROX, we were able to significantly improve our IT onboarding process. Instead of manual Excel spreadsheets, we now use structured, system-supported workflows that save time, reduce errors, and provide full transparency for all parties involved. Even new employees in HR and IT can now easily manage the process. The collaboration with FROX was consistently professional, solution-oriented, and based on mutual respect.”

“The collaboration with FROX was constructive and effective. Together we succeeded in implementing ServiceNow ITSM at BDO Switzerland in an exciting project. The newly implemented platform offers us additional potential that we would like to exploit in the coming period. Our main focus is on continuously increasing customer satisfaction.”

“With the new version of BMC Remedy ITSM, we are able to process incidents faster and more accurately. By upgrading to BMC Remedy 20.02, we avoid duplicate incidents and make it easier for multiple users to access ITSM data. The support from FROX has been excellent, and we really appreciate the collaboration.”

“The implementation of the ServiceNow platform is part of the long-term digitalization strategy at the Bell Food Group AG. We are thus creating the foundation for bringing together the various processes, applications, systems, and our employees on a uniform platform. FROX supports us competently and ensures that we stay close to the standard of the ServiceNow platform with the implemented solutions. The collaboration is fun!”

“The new integration allows us a much simpler and more efficient connection from the service desk to internal development. The implementation and rollout of the project was delivered by FROX on time and within budget and has already led to visible and noticeable improvements in our processes shortly after implementation.”

“The tool has moved us forward as an organization by allowing us to manage our knowledge in a centralized way. Thanks to ServiceNow, our 200 processes now run through in a more standardized way. Our core 'support service' processes are also better structured.”

“FROX supported us professionally in the ServiceNow project with their well-trained software specialists and contributed significantly to the success. The cooperation was very pleasant, and we would choose FROX again as a partner for further projects.”

“The integration solution between Dynatrace and BMC ITSM enables us to automate ticket generation and tracking throughout the solution process. FROX delivered the implementation and rollout on time and on budget, and we are very happy with the implemented solution!”

“Our IT organization is currently undergoing change. Our goal is to position ourselves as a strong partner for the business and to provide our customers with optimum support in line with their needs. Thus, the requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with FROX and look forward to the further development of the new ticketing tool in our group of companies.”

“In cooperation with FROX AG, we were able to comprehensively improve ITSM and significantly accelerate organizational processes. We greatly appreciate the teamwork, the professional exchange and the intensive support of FROX and would like to thank them for their many years of cooperation in a spirit of partnership.”

“FROX AG has been supporting us in the area of BMC Remedy for many years. Due to the many years of cooperation, the employees have excellent know-how about our internal processes and can therefore advise us optimally. We greatly appreciate the professional work, high quality of solutions and collegial cooperation with FROX.”