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What is BMC Software? Software Solutions at a Glance


At a time when digital transformation is significantly influencing the course of companies, BMC Software is setting the course for an efficient, innovative and well-managed IT landscape. In this article, we give you an overview of BMC Software and the software solutions that can help you make your IT environments more efficient.

What is BMC Software?

BMC Software is a leading global provider of software solutions for Enterprise Service Management (ESM), IT Service Management (ITSM) and IT Operations Management (ITOM). BMC Software specializes in helping companies overcome complex IT challenges with open, scalable and modular solutions. The company counts 92 of the 100 Forbes Global companies among its customers and is recognized as a leader in the Gartner® Magic Quadrant™ for IT Service Management Tools.

Software solutions from BMC Software for different business areas

BMC Software offers a wide range of solutions targeting different business areas. These solutions are designed to support organizations at every stage of their digital journey, including:

  • BMC Helix ITSM: The BMC Helix (formerly BMC Remedy) IT service management platform is at the heart of companies looking to increase the productivity of their IT organization and implement comprehensive service management. Whether cloud, hybrid or on-premises solution, BMC Helix ITSM relies on intuitive user interfaces and intelligent functions such as change management, asset management, service level management and mobile apps.
  • BMC Helix Digital Workplace: As a modern solution, BMC Helix Digital Workplace offers employees a central access point to all the services and resources they need. This not only promotes employee satisfaction, but also optimizes workflows through automation. This tool integrates service catalogs for IT, HR and facility management and automates workflows to reduce 1st level support costs.
  • BMC Helix Discovery: BMC Helix Discovery enables a precise inventory of the IT infrastructure, identifies services and automatically stores all relevant data in a configuration management database (CMDB). This solution facilitates cloud and virtualization projects, ensures compliant and secure processes and reduces service outages through predictable change and configuration management processes.
  • BMC Helix Operations Management: Using artificial intelligence (AI), BMC Helix Operations Management (formerly BMC TrueSight) helps organizations proactively identify issues, manage capacity and gain cost visibility across hybrid and multi-cloud environments. With automated analytics and real-time information, this AIOps platform improves performance management and service assurance.
  • BMC Helix Knowledge Management: BMC’s AI-powered knowledge platform, BMC Helix Knowledge Management, enables organizations to deliver information across multiple channels and provide modern self-service for employees and customers. With a library of ready-to-use articles, AI-based search, NLP-based language analytics and real-time translations of knowledge articles in over 100 languages, this platform closes knowledge gaps and optimizes service management.
  • BMC Control-M: The award-winning workload automation platform BMC Control-M automates IT processes and orchestrates application workflows with ease. Control-M accelerates innovation and makes it possible to improve the system landscape, accelerate the development of new services and promote transparency for audits, compliance, and governance. Try it yourself and discover the features of BMC Helix Control-M: free trial BMC Helix Control-M

How do companies use the software solutions from BMC Software?

The application areas of BMC Software’s solutions are diverse and address key aspects of IT management. Companies use these solutions to manage their IT environments more efficiently, reduce costs, improve service quality and promote innovation.

  • Service Request Management: Providing self-service options for business users to initiate service requests.
  • Change and Release Management: Minimize the impact of changes and manage volume and demand.
  • Asset Management: Managing service assets from initial procurement to retirement, managing costs, improving utilization and ensuring compliance.
  • Knowledge Management: Creating, storing, publishing, reviewing and searching IT knowledge articles.

Digitalize processes and increase productivity with BMC Helix ESM

Rely on a unified ESM/ITSM platform to reduce complexity, work seamlessly across different environments and enable personalized, connected user experiences. Benefit from the proven solutions of BMC Helix and download the free e-book “Simplify Complexity with BMC Helix Enterprise Service Management” now to update your business processes and increase efficiency and productivity!
E-Book «Simplify Complexity with BMC Helix Enterprise Service Management»

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FROX: your BMC Software partner in Switzerland

As an official BMC Software Partner in Switzerland, FROX offers its customers in-depth expertise in the field of digital solutions for service management and process digitalization. With over 25 years of experience in implementing BMC software solutions, we support companies in optimizing their IT environments and successfully digitalizing business processes. Leverage the full potential of BMC Software’s powerful tools to drive your digital transformation and stay competitive. BMC Software paves the way for a successful digital future — FROX accompanies you on your journey there!

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