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BMC Software and FROX – strong partners for your ITSM

We provide advice on BMC Software products and integrate the solutions into your system landscape. Our aim: to continuously improve your IT services and operations.

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BMC Software Partner Schweiz Badge Professional Partner FROX AG

FROX: Your BMC Software Partner in Switzerland

As the official BMC Software partner in Switzerland, we offer our customers a wealth of expertise and over 25 years’ experience in the implementation of software solutions. We attach great importance to ensuring that our employees are always up to date with the latest advances in the industry and undergo continuous further training. Only in this way can we advise our customers effectively and integrate BMC solutions also into highly complex system landscapes.

BMC Helix ITSM

The IT Service Management Platform fully supports your service management and increases the productivity of your IT organization.

  • Available as a cloud, hybrid or on-premises solution.
  • The intuitive user interface provides a positive user experience.
  • Intelligent and contextual support functions: Change Management, Asset Management, Service Level Management, Service Request Management, Identity Management and Knowledge Management.
  • Make the right decisions with the help of intelligent, data-driven analysis and reporting functions and visualise them via dashboard or as a report.
  • Your employees can create tickets from anywhere thanks to mobile apps.
  • Out-of-the-box optimised processes according to the best practice guide ITIL 4.

BMC Helix Digital Workplace

With one click, your employees can access all services and knowledge articles to facilitate their work.

  • Simple and accessible solutions for technical problems accessible from anywhere. 
  • Happier employees and customers thanks to outstanding user-friendliness and self-service functionalities.
  • All service catalogues in one tool – whether IT, HR, or Facility Management.
  • Lower 1st level support ticket costs through automation and workflows with Digital Workplace.

BMC Helix Discovery

With BMC Helix Discovery, you can accurately discover IT infrastructure inventory, identify services, and automatically store the data in a CMDB. This provides a clear overview of your IT systems and the relevance for your business services.

  • Simplify cloud and virtualization projects by controlled removal and consolidation of assets – with access to thousands of asset types including containers and cloud infrastructure.
  • Ensure compliant and secure operations in all data centers through vulnerability and security gap detection.
  • Reduce service outages through predictable Change and Configuration Management.
  • Improve security and recover failed services faster thanks to reliable configuration and relationship data.
  • Identify hardware, software and service dependencies in multi-cloud, hybrid and on-premises environments.

BMC Truesight IT Operation and Automation

Improve your IT operations with artificial intelligence. BMC TrueSight is an AIOps platform that uses machine learning and pattern recognition to support your IT operations. BMC’s solution analyzes your data from monitoring, service desk, and infrastructure and uses automated analyses to predict performance issues. BMC TrueSight is designed for hybrid and multi-cloud environments.

  • Proactively identify problems and receive automatic suggestions for problem resolution.
  • Manage capacities and keep track of Public Cloud costs.
  • Access real-time information for performance management and service assurance.

Would you like advice on BMC Software?

Our BMC Software experts will be happy to take the time to show you the possibilities for your project. Tell us what challenge you want to tackle – whether you just want to find out more or want to get started.

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Rudolf Brenner Senior Account Executive FROX AG

Rudolf Brenner

Senior Account Executive

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