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BMC Software and FROX – strong partners for your service management

As experts for BMC Software products, we offer comprehensive consulting services and seamlessly integrate the solutions into your IT-landscape. Our aim: to continuously improve your IT services and operations.

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BMC Software Partner Schweiz Badge Professional Partner FROX AG

FROX: Your BMC Software Partner in Switzerland

As official BMC Software Professional Partner in Switzerland, we offer our customers a wealth of expertise and over 25 years’ experience in the implementation of BMC Software solutions. We attach great importance to ensuring that our employees are always up to date with the latest advances in the industry and undergo continuous further training. Only in this way can we advise our customers effectively and integrate BMC solutions also into highly complex system landscapes.

BMC Helix ITSM

The IT Service Management Platform BMC Helix (formerly BMC Remedy), fully supports your service management and increases the productivity of your IT organization.

  • Available as a cloud, hybrid or on-premises solution.
  • The intuitive user interface provides a positive user experience.
  • Intelligent and contextual support functions: Change Management, Asset Management, Service Level Management, Service Request Management, Identity Management and Knowledge Management.
  • Make the right decisions with the help of intelligent, data-driven analysis and reporting functions and visualise them via dashboard or as a report.
  • Your employees can create tickets from anywhere thanks to mobile apps.
  • Out-of-the-box optimised processes according to the best practice guide ITIL 4.

BMC Helix Digital Workplace

With one click, your employees can access all services and knowledge articles to facilitate their work.

  • Simple and accessible solutions for technical problems accessible from anywhere. 
  • Happier employees and customers thanks to outstanding user-friendliness and self-service functionalities.
  • All service catalogues in one tool – whether IT, HR, or Facility Management.
  • Lower 1st level support ticket costs through automation and workflows with Digital Workplace.

BMC Helix Discovery

With BMC Helix Discovery, you can accurately discover IT infrastructure inventory, identify services, and automatically store the data in a  Configuration Management Database (CMDB). This provides a clear overview of your IT systems and the relevance for your business services.

  • Simplify cloud and virtualization projects by controlled removal and consolidation of assets – with access to thousands of asset types including containers and cloud infrastructure.
  • Ensure compliant and secure operations in all data centers through vulnerability and security gap detection.
  • Reduce service outages through predictable Change and Configuration Management.
  • Improve security and recover failed services faster thanks to reliable configuration and relationship data.
  • Identify hardware, software and service dependencies in multi-cloud, hybrid and on-premises environments.

BMC TrueSight IT Operations and Automation

Improve your IT operations with artificial intelligence. BMC TrueSight is an AIOps platform that uses machine learning and pattern recognition to support your IT operations. BMC’s solution analyzes your data from monitoring, service desk, and infrastructure and uses automated analyses to predict performance issues. BMC TrueSight is designed for hybrid and multi-cloud environments.

  • Proactively identify problems and receive automatic suggestions for problem resolution.
  • Manage capacities and keep track of Public Cloud costs.
  • Access real-time information for performance management and service assurance.

BMC Helix Knowledge Management

Optimize your service management with AI-powered knowledge. With intelligent Knowledge Management, provide the right information across all channels and deliver modern self-service to employees and customers.

  • AI-powered search across multiple sources with filters, tags, synonyms, autocomplete, autocorrect, and text analytics (text suggestions: “Did you mean…?”) that intuitively interprets a user’s input and accelerates and improves search.
  • NLP-based language analysis that captures the full context and delivers personalized results.
  • Real-time translations of knowledge articles into over 100 supported languages – less time as well as cost spent on translations and better service experience in the desired language.
  • Predictive support and avoidance of knowledge gaps and outdated knowledge through reporting and analytics based on real-time user data – with immediate feedback and recommendations for action.
  • Out-of-the-box library of hundreds of ready-to-use knowledge articles for standard applications such as Windows, Mac OS, Outlook, Office 365, Adobe, Google, Java, etc.
  • Quick and easy publishing, editing, and importing of knowledge articles, as well as creating video tutorials or importing existing videos directly into the knowledge article.
  • Seamless omnichannel integration for faster and more efficient customer support throughout the support flow – for self-service on all devices like desktop and mobile or during interactions with chatbots.

"FROX AG has been supporting us in the area of BMC Remedy for many years. Due to the many years of cooperation, the employees have excellent know-how about our internal processes and can therefore advise us optimally. We greatly appreciate the professional work, high quality of solutions and collegial cooperation with FROX."

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Visho Jesudasan

Visho Jesudasan

Tribe Chief Enterprise Service Management

"The integration solution between Dynatrace and BMC ITSM enables us to automate ticket generation and tracking throughout the solution process. FROX delivered the implementation and rollout on time and on budget and we are very happy with the implemented solution!"

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Danya Mattersteig

Danya Mattersteig

Head of End2End Monitoring Dynatrace @ die Mobiliar

"The new integration allows us a much simpler and more efficient connection from the service desk to internal development. The implementation and rollout of the project was delivered by FROX on time and within budget and has already led to visible and noticeable improvements in our processes shortly after implementation."

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Brigitte Stettler

Brigitte Stettler

Product Owner Customer Empowerment @ die Mobiliar

"We use the opportunities of the digital transformation to offer our customers and business partners more and more services and additional benefits. Five years ago, we entered into a valuable partnership with FROX AG and BMC Software. Together, the ambitious IoT project was implemented and our services were enhanced by a digital platform."

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CIO

Technology company in the field of building automation

Would you like advice on BMC Software?

Our BMC Software experts will be happy to take the time to show you the possibilities for your project. Tell us what challenge you want to tackle – whether you just want to find out more or want to get started.

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Rudolf Brenner Senior Account Executive FROX AG

Rudolf Brenner

Senior Account Executive

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