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BMC Software

As specialists and long-time partner of BMC Software in Switzerland we provide consulting services to companies for service management and workload automation. Based on your individual requirements and existing IT architecture, we support you in your projects – all the way from analysis, conception and implementation to operation and support.

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The IT Service Management Platform BMC Helix (formerly BMC Remedy), fully supports your service management and increases the productivity of your IT organization.

  • Available as a cloud, hybrid or on-premises solution.
  • The intuitive user interface provides a positive user experience.
  • Intelligent and contextual support functions: Change Management, Asset Management, Service Level Management, Service Request Management, Identity Management and Knowledge Management.
  • Make the right decisions with the help of intelligent, data-driven analysis and reporting functions and visualise them via dashboard or as a report.
  • Your employees can create tickets from anywhere thanks to mobile apps.
  • Out-of-the-box optimised processes according to the best practice guide ITIL 4.

BMC Helix Digital Workplace

With one click, your employees can access all services and knowledge articles to facilitate their work.

  • Simple and accessible solutions for technical problems accessible from anywhere. 
  • Happier employees and customers thanks to outstanding user-friendliness and self-service functionalities.
  • All service catalogues in one tool – whether IT, HR, or Facility Management.
  • Lower 1st level support ticket costs through automation and workflows with Digital Workplace.

BMC Helix Discovery

With BMC Helix Discovery, you can accurately discover IT infrastructure inventory, identify services, and automatically store the data in a  Configuration Management Database (CMDB). This provides a clear overview of your IT systems and the relevance for your business services.

  • Simplify cloud and virtualization projects by controlled removal and consolidation of assets – with access to thousands of asset types including containers and cloud infrastructure.
  • Ensure compliant and secure operations in all data centers through vulnerability and security gap detection.
  • Reduce service outages through predictable Change and Configuration Management.
  • Improve security and recover failed services faster thanks to reliable configuration and relationship data.
  • Identify hardware, software and service dependencies in multi-cloud, hybrid and on-premises environments.

BMC Helix Operations Management

Improve your IT operations with artificial intelligence. BMC Helix Operations Management (formerly known as TrueSight), is an AIOps platform that uses machine learning and pattern recognition to support your IT operations. The solution analyzes your data from monitoring, service desk, and infrastructure and uses automated analyses to predict performance issues. BMC Helix Operations Management is designed for hybrid and multi-cloud environments.

  • Proactively identify problems and receive automatic suggestions for problem resolution.
  • Manage capacities and keep track of Public Cloud costs.
  • Access real-time information for performance management and service assurance.

BMC Helix Knowledge Management

Optimize your service management with AI-powered knowledge. With intelligent Knowledge Management, provide the right information across all channels and deliver modern self-service to employees and customers.

  • AI-powered search across multiple sources with filters, tags, synonyms, autocomplete, autocorrect, and text analytics (text suggestions: “Did you mean…?”) that intuitively interprets a user’s input and accelerates and improves search.
  • NLP-based language analysis that captures the full context and delivers personalized results.
  • Real-time translations of knowledge articles into over 100 supported languages – less time as well as cost spent on translations and better service experience in the desired language.
  • Predictive support and avoidance of knowledge gaps and outdated knowledge through reporting and analytics based on real-time user data – with immediate feedback and recommendations for action.
  • Out-of-the-box library of hundreds of ready-to-use knowledge articles for standard applications such as Windows, Mac OS, Outlook, Office 365, Adobe, Google, Java, etc.
  • Quick and easy publishing, editing, and importing of knowledge articles, as well as creating video tutorials or importing existing videos directly into the knowledge article.
  • Seamless omnichannel integration for faster and more efficient customer support throughout the support flow – for self-service on all devices like desktop and mobile or during interactions with chatbots.

BMC Control-M

BMC Control-M is an award-winning workload automation platform that enables you to automate IT processes and easily orchestrate application workflows – on-premises (as BMC Control-M), as a service (as BMC Helix Control-M), in the public or private cloud, or hybrid. The powerful software helps efficiently plan, manage, monitor, and optimize workflows so that digital services and applications are delivered faster, workflows execute reliably, errors are minimized, and Service Level Agreements (SLAs) are improved.


Workload Automation with Control-M enables you to, among other things:

  • Automate workflows of all types – across all systems and applications in the enterprise from a central point of control. This gives IT organizations an overview of their system landscape and enables them to work with a uniform architecture.
  • Improve the system landscape, relieve employees and increase quality by automating manual processes and reducing sources of errors.
  • Accelerate the development of new services by bringing development (Dev), operations (Ops) and business closer together – with a Jobs-as-Code approach.
  • Reduce costs and optimize IT support by cutting application development costs, reducing the number of tools used, and avoiding too many interfaces between specialized teams.
  • Meet the increasing demands for a fast-moving and reliable IT organization and reduce application and data outages through increased system uptime and improve end-user efficiency.
  • Promote transparency for audits, compliance and governance.
FROX ist langjähriger, akkreditierter Partner von BMC Software in der Schweiz.

FROX: Your BMC Software Partner in Switzerland

As official BMC Software Partner in Switzerland, we offer our customers a wealth of expertise and over 25 years’ experience in the implementation of BMC Software solutions. We attach great importance to ensuring that our employees are always up to date with the latest advances in the industry and undergo continuous further training. Only in this way can we advise our customers effectively and integrate BMC solutions also into highly complex system landscapes.

"With the new version of BMC Remedy ITSM, we are able to process incidents faster and more accurately. By upgrading to BMC Remedy 20.02, we avoid duplicate incidents and make it easier for multiple users to access ITSM data. The support from FROX has been excellent and we really appreciate the collaboration."

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Marcel Viotti

Application Manager - Matterhorn Gotthard Bahn

"In cooperation with FROX AG, we were able to comprehensively improve ITSM and significantly accelerate organizational processes. We greatly appreciate the teamwork, the professional exchange and the intensive support of FROX and would like to thank them for their many years of cooperation in a spirit of partnership."

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Urs Bircher

Urs Bircher

Product Manager ESM - Swisscom (Schweiz) AG

"FROX AG has been supporting us in the area of BMC Remedy for many years. Due to the many years of cooperation, the employees have excellent know-how about our internal processes and can therefore advise us optimally. We greatly appreciate the professional work, high quality of solutions and collegial cooperation with FROX."

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Visho Jesudasan

Visho Jesudasan

Tribe Chief Enterprise Service Management - Swisscom (Schweiz) AG

"The integration solution between Dynatrace and BMC ITSM enables us to automate ticket generation and tracking throughout the solution process. FROX delivered the implementation and rollout on time and on budget and we are very happy with the implemented solution!"

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Danya Mattersteig

Danya Mattersteig

Head of End2End Monitoring Dynatrace - die Mobiliar

"The new integration allows us a much simpler and more efficient connection from the service desk to internal development. The implementation and rollout of the project was delivered by FROX on time and within budget and has already led to visible and noticeable improvements in our processes shortly after implementation."

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Brigitte Stettler

Brigitte Stettler

Product Owner Customer Empowerment - die Mobiliar

"We use the opportunities of the digital transformation to offer our customers and business partners more and more services and additional benefits. Five years ago, we entered into a valuable partnership with FROX AG and BMC Software. Together, the ambitious IoT project was implemented and our services were enhanced by a digital platform."

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Technology company in the field of building automation

Would you like advice on BMC Software?

Our BMC Software experts will be happy to take the time to show you the possibilities for your project. Tell us what challenge you want to tackle – whether you just want to find out more or want to get started.

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Senior Account Executive und Experte für Service Management und BMC Software-Lösungen

Rudolf Brenner

Senior Account Executive & service management expert

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