Inspire with outstanding IT service management – through fast IT services and efficient processes!
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Offer the perfect customer service – with personal support and fast response times!
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Take advantage of the benefits and manage the Internet of Things – so that your company becomes even more efficient!
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Get the most out of your business thanks to digitalization – for healthy growth and sustainable success!
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From workshops on specific topics to holistic strategic consulting – our consulting services adapt to your needs.
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We implement the solutions of leading technology manufacturers and ensure that they are neatly embedded in your IT landscape.
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We develop your individual app and ensure that the solution will also meet future requirements.
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We customize our support services to meet your needs. Our experienced and well-rehearsed support team is ready for you.
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As a partner of BMC Software, we have been advising companies on the Swiss market for over 25 years. Our aim: to continuously improve your IT services and operations.
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As a ServiceNow Premier Partner, we help you simplify the way your company works. Our aim: to provide your customers and employees with an outstanding service and user experience.
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As a partner of Axon Ivy, we make front-end and back-end processes more efficient across all departments. Our aim: to strengthen your competitiveness and increase responsiveness.
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With Camunda, we model processes according to individual wishes and drive digitalization forward. For this purpose, we offer ready-made building blocks with our DPM platform. Our aim: automate your business processes with customized solutions.
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We automate and digititalize IT and business processes that enable companies to increase their productivity, innovative strength, and employee and customer satisfaction.
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Find out moreThe Noser Group is one of the leading providers of ICT solutions and services in Switzerland. We are part of the Noser Group.
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Find out moreIf you have any questions, please contact us by e-mail, phone or at one of our locations in Stäfa, Bern-Worblaufen and Winterthur. We look forward to hearing from you!
Find out more«The tool has moved us forward as an organisation by allowing us to manage our knowledge in a centralised way. Thanks to ServiceNow, our 200 processes now run in a more standardised way. Our core processes "support service" are also better structured.»
COO
What was the situation up to now?
Unico Data is an IT service provider that manages its own tickets and those of its customers with an ITSM system. The last system used reached its limits and Unico Data decided to use a solution that would not only cover today's service management needs, but also those of the future. In the subsequent evaluation phase, the company opted for the ServiceNow platform. The challenge in this project was, on the one hand, to ensure consistency between the IT service management and customer service management modules. On the other hand, processes had to be redefined according to best practice, streamlined in places and implemented automatically. In addition, the solution also had to cover the invoicing process, among other things.
What has improved as a result of the solution?
The CSM and ITSM portal from ServiceNow is a great help for the employees of Unico Data, as it enables them to work with their customers more easily and quickly. What convinced them was not only the high level of user-friendliness (simple forms and processes) and intuitive interface, but also that they can independently adapt the portal to their needs (colours, images, information, functions) and that no intensive training is necessary. With the solution, Unico Data has significantly improved the way they work and simplified and automated over 200 processes, creating more efficient workflows. Since Unico Data's customers also use ServiceNow's CSM portal for their tickets, handling is now much easier for them as well. The knowledge base is also a great relief for the employees, as they can centralise knowledge that was previously scattered in various systems and make specific areas of it accessible to the customer.
What services have we provided?
Thanks to the ServiceNow platform, Unico Data has simplified over 200 processes and optimised internal workflows. Through the consistent digital mapping of all workflows in ServiceNow, the process quality could be improved and company knowledge could be made available in a centralised way in the form of self-help documents.
Which platform did we use?
Which topics/modules does the solution include?
For which industry was the solution developed?
Are you looking for a strong partner for your process digitalization project or would you like to optimize your service management? Regardless of whether you just want to find out more or want kick-start your project - we'll be happy to support you.
INFORMTION REQUESTSenior Account Executive
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