Inspire with outstanding IT service management - through innovative, flexible ITSM solutions and fast processes!Find out more
Offer the perfect customer service – with personal support and fast response times!Find out more
Take advantage of the benefits and manage the Internet of Things – so that your company becomes even more efficient!Find out more
From topic specific workshops to holistic strategic digitalization and service management consulting, our consulting services adapt to your needs.Find out more
We implement solutions from leading service management and process digitalization platforms and ensure that they are neatly embedded in your IT landscape.Find out more
We develop your individual app and ensure that the solution will also meet future requirements.Find out more
As specialists for BMC Software and BMC Software Professional Partner, we have been advising companies in service management for over 25 years. Our goal: to continuously improve your IT services and operations.Find out more
As a Premier Partner of ServiceNow, we help you simplify the way your company works. Our goal: to provide your customers and employees with outstanding service and the optimal user experience.Find out more
As a partner of Axon Ivy, we make front-end and back-end processes more efficient across all departments. Our goal: to strengthen your competitiveness and increase responsiveness.Find out more
We automate and digitalize IT and business processes that enable companies to increase their productivity, innovative strength, and employee and customer satisfaction.Find out more
At FROX, everyone brings their expertise to the table. Get to know the team behind our customers' success!Find out more
In the area of Unified Communications (UC), we develop and distribute our own products worldwide. Get to know our communication solutions talkbase and atiras!Find out more
We reconcile sustainable ecological, economic and ethical action. Our sustainable commitment has been awarded Gold by the independent, world's most reliable rating platform EcoVadis.Find out more
The Noser Group is one of the leading providers of ICT solutions and services in Switzerland. We are part of the Noser Group.Find out more
Combining strengths and know-how, making a career in a team: Together we can achieve any goal!Find out more
«The tool has moved us forward as an organisation by allowing us to manage our knowledge in a centralised way. Thanks to ServiceNow, our 200 processes now run in a more standardised way. Our core processes "support service" are also better structured.»
Unico Data is an IT service provider that manages its own tickets and those of its customers with an ITSM system. The last system used reached its limits and Unico Data decided to use a solution that would not only cover today's service management needs, but also those of the future. In the subsequent evaluation phase, the company opted for the ServiceNow platform. The challenge in this project was, on the one hand, to ensure consistency between the IT service management and customer service management modules. On the other hand, processes had to be redefined according to best practice, streamlined in places and implemented automatically. In addition, the solution also had to cover the invoicing process, among other things.
The CSM and ITSM portal from ServiceNow is a great help for the employees of Unico Data, as it enables them to work with their customers more easily and quickly. What convinced them was not only the high level of user-friendliness (simple forms and processes) and intuitive interface, but also that they can independently adapt the portal to their needs (colours, images, information, functions) and that no intensive training is necessary. With the solution, Unico Data has significantly improved the way they work and simplified and automated over 200 processes, creating more efficient workflows. Since Unico Data's customers also use ServiceNow's CSM portal for their tickets, handling is now much easier for them as well. The knowledge base is also a great relief for the employees, as they can centralise knowledge that was previously scattered in various systems and make specific areas of it accessible to the customer.
Thanks to the ServiceNow platform, Unico Data has simplified over 200 processes and optimised internal workflows. Through the consistent digital mapping of all workflows in ServiceNow, the process quality could be improved and company knowledge could be made available in a centralised way in the form of self-help documents.
Senior Account Executive