Reduction of coordination effort through digital process control
Overview of disruptions and dossier insight for all parties involved
Simple reporting thanks to complete recording and traceability
Triggering of automated messages on different channels
«FROX quickly understood how they could efficiently support us with the digitalization. They successfully implemented our project according to the time and financial expectations.»
As a total energy supplier, Energie Wasser Bern (ewb) supplies the city of Bern with electricity, natural gas, biogas, district heating, water and fiber optic internet. The networks division ensures a reliable network infrastructure for the various media. The quick and effective elimination of faults is one of the most important processes and is essential for customers. In the past, there were different processes for dealing with disruptions, which were interrupted by different media. Communication between the departments involved was time-consuming, and there was no central information and documentation basis.
With the introduction of a new solution, a standardized, cross-media fault handling process was to be created at the same time and the parties involved were to be connected with a digital information string.
The "StörMi" process solution offers end-to-end digital 24/7 support for customer service, the operations center and service teams in the field. The parties involved receive tasks and document their activities live on the fault dossier, which is equally accessible to everyone. The flow of information is guaranteed, coordination becomes easier, peer-to-peer communication is significantly reduced. The central communication component can be used to automatically push preconfigured messages to the website and inform dedicated groups of recipients via SMS or email. The complete fault documentation (incl. photos, videos) allows an optimal evaluation. The identified follow-up measures provide valuable information for subsequent maintenance orders.
Advantages of the
As a digitization partner of Energie Wasser Bern, FROX implemented this modern process solution for the area of network operation. The requirement for the solution was the digital accompaniment of the entire End-2-End process and access for different user groups with different end devices.
Our services for Energie Wasser Bern:
Head of Digitalization