Reduction of coordination effort through digital process control
Simple reporting thanks to complete recording and traceability
Triggering of automated messages on different channels
Issue overview and dossier access for all parties involved
«FROX quickly understood how they could efficiently support us with the digitalization. They successfully implemented our project according to the time and financial expectations.»
Head of Network Operations
What was the situation up to now?
As a total energy supplier, Energie Wasser Bern (ewb) supplies the city of Bern with electricity, natural gas, biogas, district heating, water and fiber optic internet. The networks division ensures a reliable network infrastructure for the various media. The quick and effective elimination of issues is one of the most important processes and is essential for customers. In the past, there were different processes for dealing with disruptions, which were interrupted by different media. Communication between the departments involved was time-consuming, and there was no central information and documentation basis. With the implementation of a new solution, a standardized, cross-media issue handling process was to be created at the same time and the parties involved were to be connected with a digital information string.
What has improved as a result of the solution?
The "StörMi" process solution offers end-to-end digital 24/7 support for customer service, the operations center and service teams in the field. The parties involved receive tasks and document their activities live on the issue dossier, which is equally accessible to everyone. The flow of information is guaranteed, coordination becomes easier, peer-to-peer communication is significantly reduced. The central communication component can be used to automatically push preconfigured messages to the website and inform dedicated groups of recipients via SMS or email. The complete issue documentation (incl. photos, videos) allows an optimal evaluation. The identified follow-up measures provide valuable information for subsequent maintenance orders.
Advantages of the “StörMi” process solution:
What services have we provided?
As a digitalization partner of Energie Wasser Bern, FROX implemented this modern process solution for the area of network operation. The requirement for the solution was the digital accompaniment of the entire End-2-End process and access for different user groups with different end devices.
Our services for Energie Wasser Bern:
Which platforms and technologies did we use?
For which industry was the solution developed?
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Request adviceHead of Digitalization