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ServiceNow ITSM: Implementation In 6 Weeks With FROX’s Fast Track Methodology

ServiceNow ITSM: Implementation In 6 Weeks With FROX’s Fast Track Methodology

How ServiceNow ITSM was implemented at the MCH Group in just 6 weeks and is used as a professional ticketing tool to handle incidents efficiently

«Our IT organization is currently undergoing change. Our goal is to position ourselves as a strong partner for the business and to provide our customers with optimum support in line with their needs. Thus, the requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with FROX and look forward to the further development of the new ticketing tool in our group of companies.»

Christian Boos

Christian Boos

Head Corporate ICT

Ausgangslage Referenzen FROX AG

Initial situation

What was the situation up to now?

Our client, the MCH Group, is a leading international live marketing company with a comprehensive service network in the exhibition and event market. In the past, MCH Group employees processed the many internal IT reports manually by phone or email using Excel and Outlook. However, the need for a ticketing solution to simplify the processing of reports came increasingly into focus. After the choice fell on the ServiceNow process automation platform and us as ServiceNow implementation partner, the common goal was to introduce ServiceNow ITSM as quickly and efficiently as possible at the MCH Group and to optimally support the employees in their work.


Kundennutzen Referenz FROX AG

Customer benefits

What has improved as a result of the solution?

MCH Group was looking for an experienced Swiss ServiceNow partner to implement the project together. Our fast implementation methodology called Fast Track enabled MCH Group to go live with the new ITSM solution within 6 weeks. Thanks to ServiceNow, tickets are now collected in a single portal and processed efficiently by employees. The many dashboards and reporting options were also a reason for choosing ServiceNow.


Benefits of ServiceNow ITSM for the MCH Group:

  • Fast implementation of ServiceNow thanks to our fast-track methodology
  • Professional ticketing tool
  • Use of many dashboards and reports
Service FROX AG


What services have we provided?

At MCH Group, we were allowed to introduce the ServiceNow ITSM process automation platform. Thanks to our implementation methodology Fast Track, MCH Group benefited from a fast go-live of ServiceNow ITSM within 6 weeks. In the first phase, we implemented the Incident and Problem Management modules. In the second phase, these modules will be extended and additionally the modules Change Management, CMDB, Microsoft Teams Integration as well as Knowledge Management will be integrated. We are the reliable sparring and implementation partner of the MCH Group and work closely with them on the further development of their ITSM tool.


Our services for the MCH Group:

  • Support through the decision-making process for ServiceNow
  • Implementation of ServiceNow ITSM with fast go-live within 6 weeks
  • Further development of the platform and integration of additional modules
  • Workshops to identify the needs and implement them in the ServiceNow platform
  • Train-the-trainer concept: training of employees so that they can train their colleagues themselves
Technologie Integration FROX AG

Platforms & technology

Which platforms and technologies did we use?

  • ServiceNow

Technologie Integration FROX AG


Which topics/modules does the solution include?

  • IT Service Management
    • Incident, Problem, Change
    • CMDB
    • Knowledge Management
  • Process Digitalization
    • Case Management

Technologie Integration FROX AG


For which industry was the solution developed?

  • Experience Marketing

Would you like a personal consultation?

Are you looking for a strong local Swiss ServiceNow partner? Would you like to optimize your ITSM? Are you looking for ways to increase customer satisfaction thanks to Customer Service Management? Whether you just want to know more or get started right away - contact us now, we are happy to help!

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Kay Diederen

Kay Diederen

Senior Account Executive