«Our IT organization is currently undergoing change. Our goal is to position ourselves as a strong partner for the business and to provide our customers with optimum support in line with their needs. Thus, the requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with FROX and look forward to the further development of the new ticketing tool in our group of companies.»
Our client, the MCH Group, is a leading international live marketing company with a comprehensive service network in the exhibition and event market. In the past, MCH Group employees processed the many internal IT reports manually by phone or email using Excel and Outlook. However, the need for a ticketing solution to simplify the processing of reports came increasingly into focus. After the choice fell on the ServiceNow process automation platform and us as ServiceNow implementation partner, the common goal was to introduce ServiceNow ITSM as quickly and efficiently as possible at the MCH Group and to optimally support the employees in their work.
MCH Group was looking for an experienced Swiss ServiceNow partner to implement the project together. Our fast implementation methodology called Fast Track enabled MCH Group to go live with the new ITSM solution within 6 weeks. Thanks to ServiceNow, tickets are now collected in a single portal and processed efficiently by employees. The many dashboards and reporting options were also a reason for choosing ServiceNow.
Benefits of ServiceNow ITSM for the MCH Group:
At MCH Group, we were allowed to introduce the ServiceNow ITSM process automation platform. Thanks to our implementation methodology Fast Track, MCH Group benefited from a fast go-live of ServiceNow ITSM within 6 weeks. In the first phase, we implemented the Incident and Problem Management modules. In the second phase, these modules will be extended and additionally the modules Change Management, CMDB, Microsoft Teams Integration as well as Knowledge Management will be integrated. We are the reliable sparring and implementation partner of the MCH Group and work closely with them on the further development of their ITSM tool.
Our services for the MCH Group:
Senior Account Executive