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Forrester Wave Report 2023: ServiceNow, Axon Ivy and Camunda among the Leading Providers of Digital Process Automation Software


The independent market research company Forrester has once again evaluated providers in the field of digital process automation (DPA), providing an overview of the world’s leading providers of DPA software. According to the Forrester Wave Report Q4 2023 for DPA software, our technology partners ServiceNow, Axon Ivy and Camunda are among the best DPA software providers.

ServiceNow: Leader among providers of digital process automation software

ServiceNow is a powerful, cloud-based platform for the digitalization and automation of IT and business processes. Its roots lie in service management, but over the years ServiceNow has developed into one of the world’s leading enterprise service management platforms.

The ServiceNow platform offers a wide range of modules that can be used to optimize a wide variety of areas in the company, such as IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), but also Security Operations Management (SecOps), HR Service Delivery (HRSD) and Governance, Risk and Compliance (GRC). In addition, ServiceNow’s award-winning App Engine is one of the leading low-code platforms for the simple development of applications in companies.

In its assessment, Forrester positively highlights ServiceNow’s strategy, the planned enhancements to the platform and the App Engine Management Center for monitoring activities, performance and trigger events. The strong integration and AI capabilities as well as security are also rated highly. ServiceNow is suitable for companies with dedicated ServiceNow developer resources to improve a wide range of application options, it concludes.

Axon Ivy: Strong performer among the world’s leading DPA providers

Axon Ivy is a business process automation platform that enables companies to identify inefficient processes and establish powerful workflows. Processes can be simplified and automated in a wide range of business areas. From customer support and HR processes to quality management, Axon Ivy implements business process automation.

Forrester writes that Axon Ivy focuses on highly regulated industries where scale is important, and that the platform can be used to create and customize a variety of process applications. Forrester’s analysts emphasize Axon Ivy’s strong UX design tools, as well as its rule management and process modeler. Low-code design capabilities, an embedded open-source rules engine and generative artificial intelligence (GenAI) are also strengths, as is end-to-end orchestration.

Camunda: Strong performer among digital process automation software providers

Camunda is a universal, agile solution for the automation of workflows and business processes, as well as the connection of all process endpoints. From the very beginning, the company of the same name has focused on process automation and was involved in the development of the Business Process Model and Notation (BPMN) and Decision Model and Notation (DMN) standards.

Camunda’s open source engine offers flexibility, transparency, and scalability for process digitization in order to automate processes quickly and efficiently. The open architecture allows the development of individual applications so that they can be tailored to customer requirements. Camunda can also be seamlessly embedded in existing products or solutions and used as a tool for orchestrating microservices.

The 2023 Forrester Wave Report for DPA Software highlights Camunda’s process automation tools such as Robotic Process Automation (RPA), AI development and document automation. In the areas of vision and innovation, Camunda receives the highest score for its focus on endpoint orchestration and automation structure goals. Easily customizable user interfaces as well as the functional process modeler and UI tools are interesting for professional developers, Camunda’s main target group, who automate in-depth, medium-sized processes.

Personal advice on ServiceNow, Axon Ivy and Camunda

Are you looking for a reliable partner for your process digitization and the right technology for your projects? Our experts for the leading process automation platforms ServiceNow, Axon Ivy and Camunda will be happy to take the time for you and advise you free of charge and without obligation. Get in touch with our specialists for the automation and digitalization of your IT and business processes now!

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