ServicesNow in use: Case studies
The cloud-based ServiceNow platform is a powerful workflow engine and one of the world’s leading (enterprise) service management platforms. Among other things, it enables the smooth integration of legacy software and the digitalization and automation of departmental and cross-departmental workflows and processes by replacing, improving and simplifying unstructured, manual workflows with intelligent workflow automation.
Why leading German companies have chosen the ServiceNow platform
Find out in this video (in German) why leading companies in Germany such as DHL, Allianz Global Investors, ams OSRAM, Axel Springer, Deutsche Bahn and Lufthansa rely on the networked, user-friendly IT and business support system, what experiences they have had with the ServiceNow platform and what benefits it brings them:
Source: ServiceNow
And what about the experience of Swiss companies?
Bell Food Group AG
The Bell Food Group digitizes and optimizes processes between the systems of the Bell Food Group companies. The gradual expansion of the platform enables standardized processes to be created and extensions and upgrades to be carried out with the least possible effort and at low cost. Thanks to the uniform database, errors and idle time are prevented and the quality of the IT services provided is increased: About the Bell Food Group project
Unico Data AG
The Swiss IT service provider Unico Data was looking for a solution that would cover both current and future service management requirements and support employees in the efficient processing of company and customer tickets. Unico Data chose ServiceNow and used the ServiceNow platform to simplify and automate over 200 processes in their company. Through the consistent digital mapping of all workflows in ServiceNow, Unico Data was able to improve process quality. Among other things, their customers also benefit from a central knowledge database for immediately available self-help: About the Unico Data project
We explain why the ServiceNow platform is an attractive choice for IT service providers and what advantages it offers them in the blog article “How IT Service Providers optimize their services on the ServiceNow platform with ITSM and Customer Service Management”.
More customer experiences with ServiceNow and personal product demo
Are you looking for experience reports with ServiceNow from your own industry? From a variety of customer projects from a wide range of industries, from SMEs to large companies, our ServiceNow specialists have a sound and rich wealth of experience and knowledge about the ServiceNow platform. As an official partner of ServiceNow in Switzerland, we will be happy to show you further application possibilities based on concrete practical examples. Or would you prefer a personal ServiceNow product demo, where we can individually address the specific requirements and needs of your company or industry? Contact us now for a non-binding consultation or demo – we look forward to hearing from you!
