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BMC Helix ITSM: Leader In The GigaOm Radar For IT Service Management


BMC Helix ITSM is a Leader in the GigaOm Radar for IT Service Management: BMC Software, a global leader in software solutions for the autonomous digital enterprise, has been recognized as a Leader in the latest GigaOm Radar for IT Service Management (ITSM). The award was based on BMC Software’s excellence in artificial intelligence (AI), change management and risk capabilities for service delivery, which were highlighted as key features of the BMC Software solution.

The 2023 GigaOm report recognizes ITSM solutions that demonstrate advanced and comprehensive capabilities, highlighting market maturity in the service management space. BMC Helix ITSM meets key criteria and scores highly in the areas of Self-Service, Knowledge Management and Asset Discovery due to its depth and breadth of functionality.

The GigaOm Radar for ITSM highlights that “BMC Helix ITSM is a well-constructed ITSM platform with excellent use of AI, natural language processing (NLP) and intelligent heuristics”. It “makes good use of AI at all levels, and dashboards can be dynamic. Buyers who need customization can leverage a data model that enables user customization and an update path for the on-premises ITSM solution.”

As a long-standing provider of enterprise IT management software, BMC Software specializes in enabling digital transformation with solutions for service and operations management, automation and workflow orchestration, among others. BMC Helix ITSM is a cloud-based SaaS solution that uses AI and automation to deliver a modern employee experience.

As a BMC software partner in Switzerland, we are delighted to be named a “Leader” in the GigaOm report. It underscores BMC Software’s commitment to helping customers get the most out of their technology to deliver outstanding experiences, enable innovation, ensure operational excellence and drive sustainability across the organization.


The original article can be found on the BMC Software website.
You can download the full ITSM report here: GigaOm Radar for IT Service Management 2023

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