ServiceNow and FROX – experienced ESM experts

We optimize and automate your business processes and strengthen your ITSM, ITOM, Customer Service Management, and HR with customized ServiceNow applications. Our aim: to provide your customers and employees with an outstanding service.

ServiceNow Schweiz Premier Partner FROX AG

Your ServiceNow partner in Switzerland

FROX is an accredited and authorized ServiceNow Premier Partner in Switzerland. We ensure that our employees are up to date with the latest advances in the industry and undergo continuous further training. As an excellent partner, our customers can rely on our wealth of experience gained from many successful projects.

IT Service Management

Upgrade your ITSM, simplify your IT experience, and bring speed and transparency to your IT services.

  • Consolidate your tools and data on a common platform and reduce your IT costs in the long term.
  • Improve the collaboration and efficiency of your employees through automated processes and simple drag-and-drop task distribution.
  • Make decisions based on dashboards with real-time information and gain new insights for IT service optimization thanks to machine learning.
  • Benefit from best practices – FROX has more than 25 years of experience in IT service management business.

IT Operations Management

With ServiceNow IT Operations Management, your IT team is always one step ahead and can proactively react to outages. Based on existing services, past experiences and an insight into your IT resources, you can gain an overview of the relationships.

  • Document relationships between business services and IT components.
  • Monitor your IT infrastructure and get a consolidated overview of all events.
  • Automatically prioritize to save time and resolve problems and outages faster.

Customer Service Management

More quality and speed thanks to teamwork: With ServiceNow, everyone in the company contributes to providing better customer service.

  • Self-Service: Give your customers the tools to solve any problems themselves.
  • Avoid information silos: To deliver an optimal and fast solution to complex customer problems, all departments must be able to work together transparently and efficiently.
  • Use knowledge: The Knowledge Platform helps you learn from mistakes — efficiently and inter-departmental.
  • Proactive and informed: Monitor products and services to rectify problems before they are noticed by customers.

HR Services

With the ServiceNow HR solution, improve the quality of your employee management and increase productivity in the area of human resources. The suite applications are multipurpose — from a simple request to the introduction of new processes and onboarding of new employees. Everything comes together in the HR Suite and can be easily evaluated.

  • Make HR Services accessible to every internal and external employee.
  • Automatically assign requests to the right person.
  • Treat your employees like good customers by offering personal, proactive, and efficient HR Services.

«FROX hat uns im ServiceNow-Projekt mit ihren gut ausgebildeten Software-Spezialisten professionell unterstützt und massgeblich zum Erfolg beigetragen. Die Zusammenarbeit war sehr angenehm und wir würden FROX zu jeder Zeit wieder als Partner für weitere Projekte wählen.»

Alex Kosenkov

Alex Kosenkov

Ressortleiter Entwicklung, Produkt Owner ServiceNow @ fenaco Genossenschaft

«Das Tool hat uns als Organisation weitergebracht, indem wir unser Wissen zentralisiert verwalten konnten. Dank ServiceNow laufen nun unsere 200 Prozesse standardisierter durch. Auch unsere Kernprozesse «Support-Service» sind besser strukturiert. So können sich unsere Mitarbeitenden darauf konzentrieren, gemäss unserem Motto «natürlich, persönlich» zu agieren.»

Zum Kundenprojekt
Lukas Hertig

Lukas Hertig

COO @ Unico Data AG

«Das neue System erlaubt uns eine aktive Überwachung und Steuerung unserer Mutationsprozesse. Damit können wir eine hohe Datenqualität garantieren.»

Zum Kundenprojekt

Marius Bongard

Leiter Netzinformation @ BKW

Would you like advice on ServiceNow?

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Daniel Roth Senior Account Executive FROX AG

Daniel Roth

Senior Account Executive

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