As the latest update to the ServiceNow platform, the ServiceNow Vancouver release provides exciting enhancements and innovations to help organizations drive digital transformation and improve productivity. The new features streamline workflows, reduce costs, maximize efficiency, enhance security and increase agility. With the Vancouver release, companies can now also access the generative AI solution Now Assist in all workflows to benefit from the full power of generative artificial intelligence (GenAI) in process digitization.
GenAI – generative artificial intelligence for the intelligent automation of business processes
With the Vancouver release, ServiceNow integrates the latest automation technology and new, powerful generative AI solutions into the ServiceNow platform. Newly, the GenAI solution Now Assist is now generally available, enabling businesses to implement generative AI across the board and easily digitize and automate workflows. New features include:
- Now Assist for IT Service Management (ITSM): Now Assist for ITSM enables IT leaders to increase employee productivity, significantly improve the employee experience and streamline incident management. GenAI can help IT teams resolve issues quickly by providing incident summaries for faster resolution and enabling live interactions with virtual agents.
- Now Assist for Customer Service Management (CSM): Now Assist for CSM supports agents in customer service by unifying the customer service process to increase agent productivity, save time, reduce costs, optimize the customer experience and provide customers with an enhanced self-service experience with access to resources that quickly provide answers to their questions.
- Now Assist for HR: With Now Assist for HR, HR leaders can free their teams from manual, redundant tasks, process employee requests faster and increase productivity and operational efficiency. Everything HR employees need to do their jobs is in one place, so they no longer have to switch back and forth between different tools.
- Now Assist for Creator: Now Assist for Creator helps development teams rapidly develop and scale applications on the ServiceNow platform. With text-to-code, developers can create seamless coding experiences and achieve faster development results.
Improved security and compliance across the enterprise
The ServiceNow platform update also addresses security and cybersecurity issues. New features include:
- ServiceNow Zero Trust Access: ServiceNow Zero Trust Access is the latest feature in ServiceNow Vault and helps organizations build a zero-trust security framework for the ServiceNow platform. This enables organizations to comply with regulatory requirements, extend their network of authorized ServiceNow users and ensure the protection of customer and business data. To do this, the type of access is secured based on various risk parameters (location, network, user risk, devices, etc.).
- ServiceNow Third-Party Risk Management: With the help of ServiceNow Third-Party Risk Management, companies can better manage the risks associated with working with third parties. It provides centralized, protected locations for information, automated risk questionnaires and due diligence frameworks.
- Software Bill of Materials Management: With the increase in open source software for application development, security risk can also increase. Software Bill of Materials Management (SBOM) can extend visibility to third-party applications to provide better visibility of cybersecurity risks.
More agility for teams, employee talent development and process simplification with AI
The ServiceNow Vancouver release also focuses on the hot topic of agility and employee talent development, and the new solutions simplify critical processes in healthcare and finance. New features include:
- Accounts Payable Operations: Accounts Payable Operations (APO) automates the accounts payable process and enables teams to digitize the invoice receipt, reconciliation, and payment process. Organizations can use APO to connect all teams involved in the procurement, purchasing, and payment process steps. The entire process is visible and automated on the ServiceNow platform, optimizing workflows and reducing the number of resources required to complete this work.
- Employee Growth and Development: Employee Growth and Development (EGD) helps organizations meet employees’ needs for continuous learning and empower them for the work of the future. EGD uses artificial intelligence to identify, validate and keep up-to-date data on employee competencies. As a result, managers gain better insight into the skills of their employees and can make better decisions in terms of business growth and make training and development more efficient and meaningful.
- Clinical Device Management: Clinical Device Management (CDM) automates processes such as the installation, management, maintenance, safety, and compliance of medical devices such as MRI and X-ray equipment and increases their lifespan. Among other things, CDM assists in ordering spare parts and identifying the best technicians for device maintenance, thereby improving patient safety and care. As a result, CDM can reduce maintenance costs and save time.
Availability of the ServiceNow Vancouver release
The ServiceNow Vancouver release is an impressive step forward for the ServiceNow platform. For organizations looking for ways to streamline their workflows and work more securely, the ServiceNow Vancouver release provides the key to greater success and competitiveness. The latest version of the ServiceNow platform is available now. For more information on the ServiceNow Vancouver update, visit the ServiceNow website. Also watch this video from ServiceNow introducing the Vancouver release:
