Based on the FROX ITSM-JIRA Connector, we have developed a solution for Mobiliar with which the company optimizes the management of tickets. This is made possible by an interface between BMC Remedy and Jira. This prevents media breaks and ensures data synchronization. As a result, Mobiliar’s service desk and development department work together more efficiently and there is transparency throughout the entire process.
“The new integration allows us a much simpler and more efficient connection from the service desk to internal development. The implementation and rollout of the project was delivered by FROX on time and within budget and has already led to visible and noticeable improvements in our processes shortly after implementation.” Brigitte Stettler, Product Owner Customer Empowerment, die Mobiliar
