Efficient Incident Management with BMC Remedy ITSM: Thanks to the upgrade to BMC Remedy ITSM version 20.02, our customer, Matterhorn Gotthard Bahn, can process incidents more efficiently and avoid double-recorded faults. To this end, we have updated the previous BMC ITSM Suite from BMC Software to the latest version and also introduced the Smart IT, Digital Workplace and Knowledge Management modules. The knowledge articles displayed provide Matterhorn Gotthard Bahn employees with targeted help in processing incidents. By implementing an interface in the new “ZEDAS” system and integrating the interface to RailOpt, incidents are also displayed and transmitted throughout the company.
Find out more about this exciting customer project in the detailed project description about efficient incident management with BMC Remedy ITSM at the Matterhorn Gotthard Railway: