Inspire with outstanding IT service management - through innovative, flexible ITSM solutions and fast processes!Find out more
Offer the perfect customer service – with personal support and fast response times!Find out more
Take advantage of the benefits and manage the Internet of Things – so that your company becomes even more efficient!Find out more
From topic specific workshops to holistic strategic digitalization and service management consulting, our consulting services adapt to your needs.Find out more
We implement solutions from leading service management and process digitalization platforms and ensure that they are neatly embedded in your IT landscape.Find out more
We develop your individual app and ensure that the solution will also meet future requirements.Find out more
As specialists for BMC Software and BMC Software Professional Partner, we have been advising companies in service management for over 25 years. Our goal: to continuously improve your IT services and operations.Find out more
As a Premier Partner of ServiceNow, we help you simplify the way your company works. Our goal: to provide your customers and employees with outstanding service and the optimal user experience.Find out more
As a partner of Axon Ivy, we make front-end and back-end processes more efficient across all departments. Our goal: to strengthen your competitiveness and increase responsiveness.Find out more
We automate and digitalize IT and business processes that enable companies to increase their productivity, innovative strength, and employee and customer satisfaction.Find out more
At FROX, everyone brings their expertise to the table. Get to know the team behind our customers' success!Find out more
In the area of Unified Communications (UC), we develop and distribute our own products worldwide. Get to know our communication solutions talkbase and atiras!Find out more
We reconcile sustainable ecological, economic and ethical action. Our sustainable commitment has been awarded Gold by the independent, world's most reliable rating platform EcoVadis.Find out more
The Noser Group is one of the leading providers of ICT solutions and services in Switzerland. We are part of the Noser Group.Find out more
Career in IT? Work at FROX! Check out our open positions, because we are looking for talents like you!Find out more
«A highly elegant solution that combines the power of Camunda with excellent low-code features. Now our developers can build new interfaces in a fraction of the time they would need by writing Java Code.»
The "Enterprise Service Management (ESM)" unit at Swisscom (Schweiz) AG provides applications and data for service operations. These control the entire process from recording, analyzing and correlating faults to orchestrating the solution process, which involves various organizations and systems inside and outside Swisscom. Today, this is largely automated, with standard ITSM solutions from "BMC Software" as the basis, as well as other integrated systems and databases. In order to achieve this level of automation, the ITSM platforms had to be extended to a considerable extent, which increasingly caused problems during operation and upgrades. Therefore, Swisscom decided to largely outsource the customer-specific extensions to a dedicated system based on the Camunda (BPMN) platform.
The main goals of the project:
With the "OneITSMCam" application, developers can create and manage interfaces without Java coding. This allows Swisscom to efficiently outsource a large part of their "custom code" from the ITSM platform to the Camunda Platform. This results in more efficient and manageable processes through the functionality of the Camunda BPMN platform, as well as a streamlining of the ITSM standard platform, which enables shorter upgrade cycles and more reliable operation with reduced operational effort.
For Swisscom (Schweiz) AG, FROX AG developed an application based on Java, React and the Camunda BPMN Engine, which allows to define and manage interface services in a "low-code" approach, which can then be used seamlessly in the Camunda BPMN Engine. The modern and intuitive user interface ensures a short learning curve and supports efficient development.
Head of Digitalization