«A highly elegant solution that combines the power of Camunda with excellent low-code features. Now our developers can build new interfaces in a fraction of the time they would need by writing Java Code.»
The "Enterprise Service Management (ESM)" unit at Swisscom (Schweiz) AG provides applications and data for service operations. These control the entire process from recording, analyzing and correlating faults to orchestrating the solution process, which involves various organizations and systems inside and outside Swisscom. Today, this is largely automated, with standard ITSM solutions from "BMC Software" as the basis, as well as other integrated systems and databases. In order to achieve this level of automation, the ITSM platforms had to be extended to a considerable extent, which increasingly caused problems during operation and upgrades. Therefore, Swisscom decided to largely outsource the customer-specific extensions to a dedicated system based on the Camunda (BPMN) platform.
The main goals of the project:
With the "OneITSMCam" application, developers can create and manage interfaces without Java coding. This allows Swisscom to efficiently outsource a large part of their "custom code" from the ITSM platform to the Camunda Platform. This results in more efficient and manageable processes through the functionality of the Camunda BPMN platform, as well as a streamlining of the ITSM standard platform, which enables shorter upgrade cycles and more reliable operation with reduced operational effort.
For Swisscom (Schweiz) AG, FROX AG developed an application based on Java, React and the Camunda BPMN Engine, which allows to define and manage interface services in a "low-code" approach, which can then be used seamlessly in the Camunda BPMN Engine. The modern and intuitive user interface ensures a short learning curve and supports efficient development.
Head of Digitalization