Inspire with outstanding IT service management - through innovative, flexible ITSM solutions and fast processes!
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Offer the perfect customer service – with personal support and fast response times!
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Take advantage of the benefits and manage the Internet of Things – so that your company becomes even more efficient!
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Get the most out of all business areas thanks to the digitalization and automation of your business workflows - for healthy growth and sustainable success!
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From topic specific workshops to holistic strategic digitalization and service management consulting, our consulting services adapt to your needs.
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We implement solutions from leading service management and process digitalization platforms and ensure that they are neatly embedded in your IT landscape.
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We develop your individual app and ensure that the solution will also meet future requirements.
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We customize our support services to meet your needs. Our experienced and well-rehearsed support team is ready for you.
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As specialists for BMC Software and BMC Software Professional Partner, we have been advising companies in service management for over 25 years. Our goal: to continuously improve your IT services and operations.
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As a Premier Partner of ServiceNow, we help you simplify the way your company works. Our goal: to provide your customers and employees with outstanding service and the optimal user experience.
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As a partner of Axon Ivy, we make front-end and back-end processes more efficient across all departments. Our goal: to strengthen your competitiveness and increase responsiveness.
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With Camunda, we model processes according to individual wishes and drive digitalization forward. For this purpose, we offer ready-made building blocks with our DPM platform. Our goal: to automate your business processes with customized solutions.
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We automate and digitalize IT and business processes that enable companies to increase their productivity, innovative strength, and employee and customer satisfaction.
Find out moreAt FROX, everyone brings their expertise to the table. Get to know the team behind our customers' success!
Find out moreIn the area of Unified Communications (UC), we develop and distribute our own products worldwide. Get to know our communication solutions talkbase and atiras!
Find out moreWe reconcile sustainable ecological, economic and ethical action. Our sustainable commitment has been awarded Gold by the independent, world's most reliable rating platform EcoVadis.
Find out moreThe Noser Group is one of the leading providers of ICT solutions and services in Switzerland. We are part of the Noser Group.
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Find out moreIf you have any questions, we are happy to help - by e-mail, on the phone or at our locations in Stäfa, Winterthur and Bern-Worblaufen. We look forward to hearing from you!
Find out moreBusiness Services migrated with associated Foundation Data
Support groups transferred to 2 releases
Surrounding systems connected directly or via integration
User stories implemented for requirements and interfaces
«FROX AG has been supporting us in the area of BMC Remedy for many years. Due to the many years of cooperation, the employees have excellent know-how about our internal processes and can therefore advise us optimally. We greatly appreciate the professional work, high quality of solutions and collegial cooperation with FROX.»
Tribe Chief Enterprise Service Management
What was the situation up to now?
Swisscom (Schweiz) AG introduced an IT Service Management solution based on BMC Remedy in the area of telecommunications infrastructure over 20 years ago. This system was continuously developed further by FROX AG and adapted to current requirements. As part of a harmonization of the various ITSM solutions, the system was to be transferred to Swisscom's new central BMC Remedy ITSM Suite.
What has improved as a result of the solution?
Thanks to the merging of the IT Service Management systems, the working method for troubleshooting has been significantly simplified. Time-consuming media disruptions have been reduced through the use of different ITSM systems, and ITIL processes have been harmonized and optimized across multiple business areas and use cases. Swisscom benefits from an improved system landscape, lower hardware and licensing costs, and better maintainability and upgradeability of the new IT Service Management solution.
Benefits of migration and harmonization:
What services have we provided?
With our broad system know-how in the telecommunications ITSM environment, we were able to support Swisscom throughout the entire project lifecycle. After determining the scope of the project, around 300 requirements epics were refined in an agile approach according to SAFe and coordinated with surrounding systems and interface partners. These epics were prioritized, transferred into developer stories and implemented by interdisciplinary developer teams consisting of Swisscom and FROX employees. This procedure of epic definition, user story creation and implementation was carried out iteratively over several program increments and sprints and went live in several go-live waves.
Our tasks within the migration project:
Which platforms and technologies did we use?
Which topics/modules does the solution include?
For which industry was the solution developed?
Are you looking for a strong partner for your digital transformation or do you want to optimize your ITSM? Regardless of whether you just want to find out more or want kick-start your project - we'll be happy to help.
Request more informationSenior Account Executive
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