Unified Communications and Collaboration (UCC)
An intelligent UCC strategy ensures that employees can work together more easily and productively. New tools and solutions for this are already in the starting blocks.
Productivity increase through UCCUnified Communications & Collaboration aims to standardize communication and information. Ideally, users can access devices and files anytime, anywhere. Every form of communication and exchange between employees should be possible. Data, voice, IT technology, Internet telephony and mobile communications need to be seamlessly merged. UCC is designed to make it easier and hassle-free to work together, resulting in a significant increase in productivity.
Unrestricted communication: link, interconnect integrateThe main goal of Unified Communications and Collaboration is to integrate all applications and work environments that are part of the overall company communications:
- Unified Messaging (UM)
- Instant Messaging (IM)
- Web conferencing
- Voice-over-IP (VoIP)
- Computer-Telephony-Integration (CTI)
- Fixed Mobile Convergence (FMC)
Profitable side effects through process optimizationUnified Communications and Collaboration ultimately provides an integrated communication platform that enables the optimization of business processes. This process optimization in turn has positive effects on different, mission-critical applications, such as Customer Relationship Management or Enterprise Resource Planning. Thanks to flexible and modular technologies, a UCC concept can be adapted exactly to the individual requirements of the company. In addition to increasing efficiency and productivity, UCC also allows reliable cost control.
Current developments and trends for UCCDevelopments in the field of UCC are progressing rapidly and some trends are clearly emerging, as our practical experience shows. These trends are expected to become firmly established in the business world:
Cloud-based solutionsare becoming more and more preferred. Businesses can save on upkeep costs, can scale services easier and launch new features.
New Collaboration-Toolsare being developed, which could drastically change the work day routine in the future, for example by making e-mailing redundant.
With WebRTCas a recognized standard, UC becomes a web app feature and enables communication through the browser.
UCC solutions for mobile devicesare in increasing demand. The providers are required to develop affordable solutions for smaller companies as well.
Getting started safely: Check out your optionsWhat are the most important starting points for Unified Communication and Collaboration in your company? How can you safely integrate BYOD? What level of productivity increase can you expect with UCC? How to go about the implementation of a UCC concept? This is answered by the FROX experts.
The FROX Services
As an expert in ITSM and digital transformation, we support you in designing and governing your IT processes so that they become the engine of your business.
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Solution and system integration
You have a heterogeneous IT landscape and would like to harmonize it? You need a partner for the initial implementation and roll-out of a platform? Then get to know our methodical integration preparation.
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You need new applications for your business or want to expand existing ones? With profound know-how and a lot of experience, we can develop your tailor-made business application according to your specific requirements.
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Do you want to outsource the operation of your ITSM platform or business applications? Need support for your IT services? For this purpose we offer 24/7 accessibility and a flexible adaptation to your operating and support needs.