Unified Communications and Collaboration (UCC)

An intelligent UCC strategy ensures that employees can work together more easily and productively. New tools and solutions for this are already in the starting blocks.

Productivity increase through UCC

Unified Communications & Collaboration aims to standardize communication and information. Ideally, users can access devices and files anytime, anywhere. Every form of communication and exchange between employees should be possible. Data, voice, IT technology, Internet telephony and mobile communications need to be seamlessly merged. UCC is designed to make it easier and hassle-free to work together, resulting in a significant increase in productivity.

Unrestricted communication: link, interconnect integrate

The main goal of Unified Communications and Collaboration is to integrate all applications and work environments that are part of the overall company communications:

  • Unified Messaging (UM)
  • Instant Messaging (IM)
  • Videokonferenzen
  • Web conferencing
  • Voice-over-IP (VoIP)
  • Computer-Telephony-Integration (CTI)
  • Fixed Mobile Convergence (FMC)

Profitable side effects through process optimization

Unified Communications and Collaboration ultimately provides an integrated communication platform that enables the optimization of business processes. This process optimization in turn has positive effects on different, mission-critical applications, such as Customer Relationship Management or Enterprise Resource Planning. Thanks to flexible and modular technologies, a UCC concept can be adapted exactly to the individual requirements of the company. In addition to increasing efficiency and productivity, UCC also allows reliable cost control.

Current developments and trends for UCC

Developments in the field of UCC are progressing rapidly and some trends are clearly emerging, as our practical experience shows. These trends are expected to become firmly established in the business world:

  • Cloud-based solutions
    are becoming more and more preferred. Businesses can save on upkeep costs, can scale services easier and launch new features.
  • New Collaboration-Tools
    are being developed, which could drastically change the work day routine in the future, for example by making e-mailing redundant.
  • With WebRTC
    as a recognized standard, UC becomes a web app feature and enables communication through the browser.
  • UCC solutions for mobile devices
    are in increasing demand. The providers are required to develop affordable solutions for smaller companies as well.

Getting started safely: Check out your options

What are the most important starting points for Unified Communication and Collaboration in your company? How can you safely integrate BYOD? What level of productivity increase can you expect with UCC? How to go about the implementation of a UCC concept? This is answered by the FROX experts.

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The FROX Services

As an expert in ITSM and digital transformation, we support you in designing and governing your IT processes so that they become the engine of your business.

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FROX shows you how you can improve the operational added value and the innovative strength of your IT long-term. For this purpose, we offer comprehensive consulting services:

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Our agile approach corresponds to the new, quick rhythm of the digital transformation: Instead of investing months or years in the planning and development of a solution, we get going right away. Our experts analyze with the client the challenges and needs, translate new innovative ideas in a sustainable concept – and implement an initial functional solution within the shortest timeframes. Directly thereafter follows the further development and optimization in multiple efficient steps.