Call and data management, change management and process optimization, healthcare process handling: With atiras you simplify UCC management and have your processes and systems under control at all times.
In a world where every system plays in its own league, it is important to master different processes and to connect multiple systems harmoniously. With atiras, we offer you three tailor-made solutions to manage processes and systems efficiently. Tailored to your needs, choose atiras Attendant for call and data management, atiras Service Automation to support change management and process optimization, or atiras Healthcare for optimal handling of healthcare processes in the healthcare sector. All solutions are compatible with Cisco and Avaya.
atiras Attendant is a web-based attendant solution that provides medium-sized and large companies in all industries with integrated, multi-tenant UC functions for professional and efficient call management. The solution ensures that call center agents, switchboard operators and receptionists competently answer and route incoming calls via the user-friendly interface. The powerful features are based on the latest technologies and can be flexibly adapted to customer needs.
atiras Service Automation automates recurring services by standardizing and integrating individual and bulk orders. This enables companies to remain flexible, work more efficiently and reduce operating costs. The multi-site concept (multitenancy) enables centralized system management (optionally with replication) with regional administration. atiras Service Automation can be used for your own company or as a managed service platform for third parties.
atiras Healthcare uniquely integrates healthcare processes into existing UCC environments. Numerous old age and nursing homes, accident and rehabilitation clinics, psychiatric hospitals, public and private clinics (also in a network) and university hospitals use the solution to optimize their processes from patient admission to discharge. Providing data and services optimally to the reception, the staff and the patients, significantly reducing costs and offering real added value to all are key benefits of atiras Healthcare.
We attach great importance to close and long-term cooperation at eye level with our technology partners. To this end, we expand existing partnerships with trend-setting projects and rely on partners who have an eye for future market needs.
We have a strong partnership with Avaya, so we were able to successfully certify atiras. atiras enhances the value of Avaya products by providing converged networks and the tool to manage them efficiently.
We are a long-standing member of the Cisco Developer Network Program (CDN). The successfully certified atiras solutions confirm the close cooperation with Cisco and the broad know-how for the management of Cisco UCM and UC applications.
Whenever replication is required, we rely on Double-Take products. Double-Take provides economical data protection, minimizes data loss, and ensures immediate data recovery in the event of a system failure. In addition, it continuously captures changes in real time and replicates them to one or more servers at any location.
Trifact takes care of the information needs of patients in hospitals, seniors in old age homes and guests in hotels. In cooperation with Trifact, we have developed a unique interface on the market for communication between the patient terminal and the management system, as well as billing for non-medical services.
For more information about atiras and the individual atiras solutions, please refer to the following documents:
atiras Service Automation
Do you have questions about atiras? Contact us now - we will be happy to help you!