Call and data management, change management and process optimisation, healthcare process handling – with atiras you are always in control of your processes and systems.
In a world where every system plays in its own league, it is important to master different processes and to connect several systems harmoniously. With atiras, we offer three tailor-made solutions to manage processes and systems efficiently. Tailored to your needs, choose atiras Attendant for call and data management, atiras Service Automation to support change management and process optimization, or atiras Healthcare for optimal handling of healthcare processes in the healthcare sector. All solutions are compatible with Cisco and Avaya.
atiras Attendant is a web-based attendant solution that provides medium-sized and large companies in all industries with integrated, multi-client capable UC functions for professional and efficient call management. The solution ensures that call center agents, switchboard operators and receptionists competently answer and route incoming calls via the user-friendly interface. The powerful features are based on the latest technologies and can be flexibly adapted to customer needs.
atiras Service Automation automates recurring services by standardizing and integrating individual and bulk orders. This enables companies to remain flexible, work more efficiently and reduce operating costs. The multi-site concept (multitenancy) enables centralized system management (optional with replication) with regional administration. atiras Service Automation can be used for your own company or as a managed service platform for third parties.
atiras Healthcare integrates healthcare processes into existing UCC environments in a unique way. Numerous old age and elderly care homes, accident and rehabilitation clinics, psychiatric hospitals, public and private hospitals (also in a network) and university hospitals use the solution to optimize their processes from patient admission to discharge. Providing data and services effectively to reception, staff and patients, significantly reducing costs and offering real added value to all, are key benefits of atiras Healthcare.
We attach great importance to close and long-term collaboration at eye level with our technology partners. To this end, we expand existing partnerships with trend-setting projects and rely on partners who have an eye for future market needs.
We have a strong partnership with Avaya, which has enabled us to successfully certify atiras. atiras enhances the value of Avaya products by providing convergent networks and the tool to manage them efficiently.
We are a long-standing member of the Cisco Developer Network Program (CDN). The successfully certified atiras solutions confirm the close collaboration with Cisco and considerable know-how for the management of Cisco UCM and UC applications.
Whenever replication is required, we rely on products from Double-Take. Double-Take provides economical data protection, minimizes data loss, and ensures immediate data recovery in the event of system failures. In addition, it continuously captures changes in real time and replicates them on one or more servers at any location.
Trifact takes care of the information needs of patients in hospitals, seniors in old age homes and hotel guests. In collaboration with Trifact, we have developed a unique interface for communication between patient terminal and management system as well as invoicing of non-medical services.
Our business partners are experts in the integration and distribution of UC solutions. Together we support you with powerful products and services to meet the challenges of tomorrow.
Further information on atiras and the individual atiras solutions can be found here.
Would you like more information about atiras? Contact us – we will be happy to help you!