BMC Software and FROX – strong partners for your ITSM

We provide advice on BMC Software products and integrate the solutions into your system landscape. Our aim: to continuously improve your IT services and operations.

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BMC Software Partner Schweiz Badge Professional Partner FROX AG

FROX: Your BMC Software Partner in Switzerland

As the official BMC Software partner in Switzerland, we offer our customers a wealth of expertise and over 25 years’ experience in the implementation of software solutions. We attach great importance to ensuring that our employees are always up to date with the latest advances in the industry and undergo continuous further training. Only in this way can we advise our customers effectively and integrate BMC solutions also into highly complex system landscapes.

BMC Helix ITSM (formerly BMC Remedy)

The IT Service Management Platform fully supports your service management and increases the productivity of your IT organization.

  • Your employees can open tickets regardless of location thanks to mobile apps.
  • Problems are automatically identified and resolved more quickly.
  • The intuitive user interface ensures a positive user experience.
  • With the aid of intelligent analysis and reporting functions, correct decisions can be made.

BMC Digital Workplace (formerly BMC MyIT)

With one click, your employees can access all services and knowledge articles to facilitate their work.

  • Simple and accessible solutions for technical problems everywhere.
  • More satisfied employees and customers thanks to outstanding user-friendliness.
  • All service catalogues in one tool – whether IT, HR, or Facility Management.
  • Lower 1st level support ticket costs through automation and workflows with Digital Workplace.

BMC Discovery (formerly ADDM)

With BMC Discovery, you can accurately discover IT infrastructure inventory, identify services, and automatically store the data in a CMDB. This provides a clear overview of your IT systems and the relevance for your business services.

  • Simplify cloud and virtualization projects by controlled removal and consolidation of assets.
  • Ensure compliant and secure operations in all data centers.
  • Reduce service outages through predictable Change and Configuration Management.
  • Improve security and recover failed services faster thanks to reliable configuration and relationship data.

BMC Truesight

Improve your IT operations with artificial intelligence. TrueSight is an AIOps platform that supports your IT operations via machine learning and pattern recognition. The BMC solution analyzes your data from monitoring, service desk, and infrastructure and uses automated analyses to predict performance issues. TrueSight is designed for hybrid and multi-cloud environments.

  • Proactively identify problems and receive automatic solution suggestions.
  • Manage capacities and keep track of Public Cloud costs.
  • Access real-time information for performance management and service assurance.

«Wir nutzen die Chancen des digitalen Wandels, um unseren Kunden und Geschäftspartnern immer mehr Leistungen und zusätzliche Vorteile zu bieten. Vor fünf Jahren gingen wir eine wertvolle Partnerschaft mit der FROX AG und BMC Software ein. Gemeinsam wurde das ehrgeizige IoT-Projekt umgesetzt und unsere Dienstleistungen durch eine digitale Plattform erweitert.»

Zum Kundenprojekt

CIO

Technologieunternehmen im Bereich Gebäudeautomatisierung

«Die neue Integration ermöglicht uns eine wesentlich einfachere und effizientere Anbindung vom Service Desk an die interne Entwicklung. Die Umsetzung und Einführung des Projekts wurde von FROX im vereinbarten Zeit- und Kostenrahmen geliefert und hat bereits kurz nach der Einführung zu sicht- und spürbaren Verbesserungen unserer Prozesse geführt.»

Zum Kundenprojekt
Brigitte Stettler

Brigitte Stettler

Product Owner Customer Empowerment @ die Mobiliar

Would you like advice on BMC Software?

Our BMC Software experts will be happy to take the time to show you the possibilities for your project. Tell us what challenge you want to tackle – whether you just want to find out more or want to get started.

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Rudolf Brenner Senior Account Executive FROX AG

Rudolf Brenner

Senior Account Executive

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