Status information

Up-to-date status information is crucial for the efficient operation of your attendant consoles. talkbase provides this information in a carefully prepared format without cluttering your screen. Move the cursor over the main numbers or the logged-in operators to call up the respective status and display the presence data, the forwarding settings and your search results. All information is arranged in predefined areas on your screen.

Status display of main numbers

Move the cursor over your main call numbers to display their status. Determine which logged-in operators are available to handle calls in the various queues. See which queues are currently not being processed and where these calls are being diverted to.

Status display of operators

The orange square continuously displays the number of operators currently processing calls and the number of logged-in operators. Move the cursor over an area to see in detail who is currently logged in or on break. You can also see the presence status of each operator and the names of the queues that the operator is currently processing.

Presence status and text

The presence status, the corresponding status texts and the user’s photo are freely configurable. The information is updated immediately each time the status changes. In addition, the presence status is available as a flag and can therefore be used in all configurable areas of the user interface, for example in the search results.

Display call forwarding settings of users

The redirection targets of users are displayed as configurable fields, either with or without a redirection target. These fields can be placed anywhere in the configurable areas of the user interface. This prevents operators from forwarding calls to diverted targets. The forwarding targets can of course be changed or existing forwardings deleted.