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Reporting and analytics

Do you need operator statistics or do you just want information about the last calls? talkbase knows the answer. With the powerful analysis tool, super operators can search for the most recently processed calls. The web-based statistics function also provides information about the efficiency of our operator solution.

Centralized call journal for researches

Super operators can access the entire call history of the attendant console. Our analysis tool allows you to search for individual calls or complete call lists using the integrated reporting tool. User-friendly filter functions and Excel export options are available at any time.

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Attendant statistics

talkbase’s optional attendant statistics module creates reports on attendant console usage based on operator performance measurements and results from your system configuration. Choose one of the predefined reports or customize your reports and export them directly.

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