Healthcare

talkbase offers pre-programmed intermediary functions for companies in the healthcare sector, such as hospitals and large hospital organizations. Key features include scalability of main numbers and directories, real-time data integration of hospital applications and customizable icons for your user interface.

Dynamic directories and display information

Operators in hospitals communicate with a large number of internal and external stakeholders on a daily basis. Patients, employees, leased companies and attending physicians as well as external partners such as pharmacies and emergency organizations require special attention. These requirements are perfectly covered by our customized configuration options for administrators and avoid empty or blank fields.

Sophisticated call routing

Large hospitals are complex organizations and use numerous telephone numbers for internal and external communication. These include main numbers, reception, emergency numbers and alarms. External contacts such as attending physicians or other smaller partners must also be integrated into switchboard solutions. This is why talkbase offers functions that serve independent main numbers simultaneously. Together with the integrated concept for attendant groups and the sophisticated algorithms for call distribution, talkbase offers an excellent solution for the optimal routing of incoming calls to the most suitable contacts.

Customizable icons

The visual display of icons determined from specific field contents gives your telephone operators the perfect overview and increases productivity. Color-coded icons for patient information, VIP information and other fields make your user interface the ideal solution for healthcare environments.

Real-time hospital information

Support your operators with real-time patient information thanks to the FROX healthcare module. Patient data, telephone numbers, room allocations and much more information (HL7) are transferred directly to our mediator solution and are available at all times.