IT service provider Unico Data was looking for a solution that would meet both current and future service management needs and help its employees efficiently handle in-house tickets and customer tickets. With ServiceNow, Unico Data chose a platform that met these requirements. As a result, more than 200 processes in the company could be simplified and automated. The consistent digital mapping of all workflows in ServiceNow has improved process quality at Unico Data and made knowledge available to its customers in the form of self-help documents in a centralized manner, as they also use ServiceNow’s CSM portal for their tickets.
“The tool has moved us forward as an organisation by allowing us to manage our knowledge in a centralised way. Thanks to ServiceNow, our 200 processes now run in a more standardised way. Our core processes “support service” are also better structured”, explains Lukas Hertig, COO of Unico Data AG. As an official partner of ServiceNow in Switzerland, we are pleased about this feedback and the successful cooperation.
