ServiceNow Knowledge 2024 in Las Vegas was a complete success. Not only did we experience an exceptional event, we also received a valuable award.
Artificial intelligence at the center of the conference
From 7 to 9 May 2024, industry experts, managers, and technology enthusiasts gathered to discuss the latest developments and innovations relating to ServiceNow. The dominant theme of the conference was undoubtedly artificial intelligence (AI). Bill McDermott, CEO of ServiceNow, emphasized in his keynote how ServiceNow is integrating AI into every corner to increase productivity and drive continuous innovation. Some exciting news included:
- Bring your own GenAI model for Now Assist: Users can bring their own generative AI models into Now Assist.
- Now Assist for SPM: Specialized AI support for Strategic Portfolio Management from ServiceNow.
- Knowledge article generation for Now Assist ITSM, CSM and HRSD: Automated creation of knowledge articles for various ServiceNow modules.
Important new ServiceNow partnerships
Another highlight of the conference was the announcement of new strategic partnerships for ServiceNow, including
- Microsoft: Partnering with Mircosoft to integrate ServiceNow Now Assist and Microsoft Copilot, making it easier than ever to offer employees more flexibility and choice and improve the employee experience.
- Genesys: The integration of the Genesys cloud platform with Customer Service Management from ServiceNow delivers a turnkey, AI-powered solution for customer service and support in the contact center and beyond. This is designed to take the customer and employee experience to a new level.
- NVIDIA: ServiceNow uses the NVIDIA Cloud Engine, LLM, and animation technologies to create digital characters based on AI. These innovative AI avatars provide a more engaging, personalized employee and customer experience when interacting visually with virtual agents.
ServiceNow award for FROX at ServiceNow Knowledge 2024
In the evening before the conference, we received an important award from FROX: the ‘Service Provider Partner of the Year – Premier Segment, EMEA Region’ award. This recognition is testament to the tireless commitment of the entire FROX team. We are proud to be part of the ServiceNow ecosystem and look forward to continuing our partnership with ServiceNow. A big thank you to everyone for their commitment, which drives us every day to deliver exceptional value to our customers.
Attending the ServiceNow Knowledge Conference 2024 was an opportunity for FROX to learn about the latest trends and technologies. The inspiring presentations and networking opportunities at ServiceNow Knowledge 2024 have further strengthened our commitment to ServiceNow. All presentations from the conference are now available on-demand at: ServiceNow Knowledge 2024 on-demand
