Note: This site is automatically translated by specialized translation tools. This can lead to some inconsistency in the content. Thank you for your understanding.

Implementation of ServiceNow ITSM at MCH Group: Professional Ticketing Tool for Incident Management


The MCH Group is a leading international live marketing company with a comprehensive service network in the exhibition and event market. In the past, MCH Group employees processed the many internal IT reports manually by phone or email using Excel and Outlook. To meet the need for a ticketing tool to simplify report processing, as an official partner of ServiceNow in Switzerland, we implemented ServiceNow ITSM at MCH Group in only about 6 weeks thanks to our fast-track methodology.

Thanks to the ServiceNow Incident Management application, tickets are now collected in a single portal and processed efficiently by employees. The professional ticketing tool makes work much easier, and the many dashboards and reporting options also support the MCH Group’s incident management.

On behalf of the MCH Group, Christian Boos, Head Corporate ICT at the MCH Group, was very satisfied with our service: “Our IT organization is currently undergoing change. Our goal is to position ourselves as a strong partner for the business and to provide our customers with optimum support in line with their needs. Thus, the requirements for our service partner were high: In the shortest possible time, an efficient business solution had to be implemented in a complex global IT environment for our approximately 700 employees worldwide. The FROX team convinced us with its know-how, high service quality and excellent ServiceNow ITSM solution. We appreciate the professionalism and pleasant cooperation with FROX and look forward to the further development of the new ticketing tool in our group of companies.”

Go to project

FROX newsletter

As a subscriber to our newsletter (German only), you will regularly receive information
on exciting projects, new technologies, events, and much more.
Keep your finger on the pulse!

Subscription FROX AG