On September 25, 2024, Switzerland’s IT elite gathered at the Confare Swiss CIO Summit in Zurich, one of the most significant events for IT decision-makers and executives. Under the theme “HumanXperience: Stand Out of the Crowd”, the focus was on digital transformation, covering topics such as cloud, software as a service, cybersecurity, and artificial intelligence (AI). In this inspiring environment, we at FROX had the opportunity to present our talk on the ServiceNow implementation at RUAG at the CIO Summit.
The presentation focused on the implementation of ServiceNow at RUAG, the technology partner of the Swiss Army. Thanks to our specially developed Fast Track methodology, we were able to deploy the ServiceNow platform within just two months, enabling RUAG to jumpstart the optimization of its IT processes and services. The summit participants gained practical insights into the fast and efficient project execution, which resulted in improved service quality.
Fast and successful implementation with Fast Track
Our methodology called Fast Track is designed to enable companies like RUAG to implement ServiceNow quickly – an approach that led to impressive success in RUAG’s ITSM project. This approach minimizes the duration of implementation processes and ensures a rapid time to value. In particular, the modules for Incident Management and Knowledge Management played a key role in the smooth transition of IT service processes and significantly contributed to increased efficiency. The presentation on the ServiceNow implementation at RUAG during the CIO Summit highlighted how our methodology helps companies quickly transform and sustainably improve their IT services. As a ServiceNow Premier Partner in Switzerland and Service Provider Partner of the Year, we are proud to support RUAG on their digital transformation journey.
A presentation with added value for IT decision-makers
The joint presentation by FROX and RUAG at the Confare Swiss CIO Summit offered IT leaders valuable insights into how they can accelerate their own digital transformation projects and quickly generate value using the right methodology. Lukas Baumgartner from RUAG and Rudolf Brenner from FROX demonstrated how the efficient implementation of the ServiceNow ITSM platform was achieved within just two months. Companies like RUAG benefit not only from short project timelines but also from sustainable value through optimized IT services.
If you would like to learn more about our successful implementation of ServiceNow ITSM at RUAG or our Fast Track offer, our ServiceNow experts are available for a free, no-obligation consultation. Contact us and discover how your company can benefit from our innovative approaches in IT Service Management!
