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ITSM Migration at Swisscom: Leaner ITSM System Landscape for Easier Troubleshooting


At Swisscom (Schweiz) AG, we merged various IT Service Management systems into the central BMC Remedy ITSM Suite, making it much easier for employees to handle incidents. As a result, Swisscom benefits from optimized ITIL processes across multiple business units and use cases, a leaner ITSM system landscape, and lower operating and maintenance costs.

FROX AG has been supporting us in the BMC Remedy area for many years. Thanks to the many years of cooperation, the employees have excellent know-how about our internal processes and can therefore provide us with optimal advice. We greatly appreciate the professional work, high quality of solutions and collegial cooperation with FROX.”


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