GenAI and Agentic AI for IT services open up new opportunities to make processes more efficient, automate repetitive tasks and make data-based decisions faster. But where do companies stand today when it comes to introducing these technologies? What opportunities, challenges and best practices are there for IT teams?
How companies are using GenAI and Agentic AI in ITSM
A global survey by BMC Helix of 400 IT decision-makers and experts shows how companies are already using GenAI and Agentic AI today and what developments can be expected in the coming years. A key component is BMC HelixGPT, a powerful GenAI toolset within the BMC Helix platform. The solution offers:
- Intelligent automation to optimize IT operations.
- AI-powered decision-making for more accurate analytics.
- Autonomous agents that specifically relieve IT teams.
This makes ITSM not only more responsive, but also smarter and more predictive.
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E-Book: «The state of generative and agentic AI for IT»
Stay competitive and harness the power of GenAI and Agentic AI for IT services. Download the free e-book now and learn:
- How far companies have come in adopting GenAI: Which industries are already leveraging AI?
- What challenges arise during implementation – from data quality to governance.
- How GenAI and Agentic AI improve IT operations: Practical use cases in Incident Management, automation, and Knowledge Management.
- Why Agentic AI is the next step: How AI systems are becoming increasingly autonomous.
- How businesses use BMC HelixGPT and what benefits this AI-powered solution brings in practice.
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