How Medicall ensures greater efficiency and safety in care
Medicall AG is the leading provider of medical assistance services in Switzerland. As an emergency call center on behalf of insurance companies, it supports people abroad who have fallen ill or had an accident, organizes the best possible treatment locally and, if necessary, safe repatriation to Switzerland.
From complex MS Office tools to a modern workflow solution
Case managers and doctors work hand in hand at Medicall’s medical competence center. They assess medical situations, check transportability and urgency, and coordinate any hospital admissions in Switzerland. Until now, the team relied on MS Office tools – an approach that was not only time-consuming but also posed risks to transparency, efficiency, and reliability. A modern, task-based workflow solution was needed that would meet the high requirements for availability, clarity, reliability, and ease of use.
Together with Medicall, we developed a digital process solution based on Axon Ivy that replaces the previous working methods with task-based case management. This allows the medical team and case managers to work together in parallel on electronic case files and keep track of the current status of medical orders at all times.
Particularly important: Since decisions are often time-critical, the solution ensures optimal scheduling, monitoring, and complete documentation. Communication with external parties (doctors, hospitals, etc.) has also been simplified, as emails and documents can be generated directly from the application.
The result: With the digital process solution, Medicall was able to modernize its processes, increase efficiency in the competence center, relieve the burden on employees, and ensure that patients abroad can be reliably cared for and safely repatriated—a win for employees, insurance companies, and patients alike.
You can find out more about this digitization project with Axon Ivy in the project description.
