How ERNE is boosting efficiency and transparency in the onboarding process
Following the successful introduction of the ServiceNow platform, including ITSM processes and an employee portal, the next step for construction company ERNE was to further increase efficiency in the back office. The IT onboarding process was particularly affected, with 20 to 50 new hires per month – ranging from full-time and part-time to temporary employees in various departments.
Complex processes and missing interfaces complicate onboarding
Until now, this process has been characterized by the manual maintenance of extensive Excel spreadsheets and text documents. Authorizations, equipment, and procedures had to be checked individually for each new hire and entered multiple times. Interfaces to central systems were missing, which led to duplication of work in the HR and IT teams. At the same time, the complexity of the process required experienced employees with in-depth knowledge of internal rules and special cases – a risk to efficiency and knowledge transfer.
A modern IT onboarding process with ServiceNow simplifies procedures
We were able to support the ERNE Group in implementing a modern IT onboarding process based on ServiceNow. The goal was to reduce the high manual effort, avoid media breaks, and make processes more transparent. The new solution replaces the previous Excel spreadsheets with system-supported workflows and defined rules in ServiceNow. This significantly reduces processing times in HR and IT. The integration of Abacus also eliminates the need for duplicate data entry.
Increased efficiency and greater transparency across the entire group
Particularly valuable: knowledge about onboarding rules and processes has been transferred into structured processes. This means that new agents can also reliably take on tasks without all the know-how remaining concentrated in the hands of a few experienced employees. Another advantage is transparency: HR, IT, and supervisors have insight into the status of IT onboarding at all times. Queries and coordination are minimized, and new employees can get started more quickly and smoothly.
With the introduction of the IT onboarding process in ServiceNow, the ERNE Group has significantly increased efficiency, transparency, and flexibility in the back office. HR, IT, and managers benefit from clear processes, fewer queries, and traceable process management, while new employees get off to a smooth start.
Learn more about this successful digitization project with ServiceNow in the project description.
