The go-live of ServiceNow ITSM at BDO marks an important step in the digitalization of the company. BDO AG, one of Switzerland’s leading auditing, fiduciary and consulting firms, is improving its IT processes and creating the basis for efficient automation by implementing the ServiceNow platform. We are delighted to be able to accompany BDO on this journey.
ServiceNow IT Service Management allows companies to design their IT processes with greater efficiency. Automated workflows help prevent errors, speed up response times and promote collaboration within IT teams. The result: higher service quality and an optimized IT infrastructure.
ServiceNow ITSM: The basis for process automation at BDO
With the ServiceNow platform, BDO can standardize and customize its IT processes. The wide range of functions — from ticket management and incident and problem management to a comprehensive knowledge database — help to make the company’s own IT operations more efficient. Process automation in particular improves the quality of IT services in the long term.
The introduction and go-live of ServiceNow ITSM at BDO impressively demonstrates how companies can optimize their IT Service Management processes using modern platforms. Automation and digitalization are key factors in making IT operations future-proof and customer-oriented. We would like to thank BDO for their trust and look forward to continuing to work with them to further optimize their service management.
About BDO
BDO AG is one of the leading auditing, fiduciary and consulting companies in Switzerland. It offers services in the areas of auditing, financial services, fiduciary services, tax and legal advice as well as management consulting. With 35 branches and around 1,600 employees, BDO advises companies in the industrial and service sectors.
About FROX
As specialists in ITSM, we supported BDO with the deployment of ServiceNow ITSM. FROX is an accredited Premier Partner of ServiceNow in Switzerland providing comprehensive consulting, implementation and support services for the ServiceNow platform.
