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ServiceNow recognized as a low-code platform leader for the fifth year in a row

28. March 2025· 1 Min. read Copy link Share on LinkedIn

Low-code with vision: Why ServiceNow remains a market leader

  • Ease of use: The intuitive development environment allows even less technical employees to create applications—fully aligned with the citizen development approach.
  • Scalability: Organizations can easily extend, adapt, and integrate their solutions into existing systems.
  • Innovation with GenAI: With the integration of generative AI features (e.g., Now Assist), ServiceNow continues to accelerate application development while significantly enhancing the user experience.
  • Security and governance: The platform offers robust security features and supports key IT standards—critical for enterprise-grade deployments.

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Frequently asked questions:

What is low-code?
Low-code is a development platform that makes it possible to create applications with minimal programming. It uses graphical user interfaces and ready-made modules so that even people without in-depth programming knowledge can develop applications. Low-code speeds up the development process and promotes collaboration between IT and specialist departments.
What are the advantages of low-code?
• Faster development: applications can be created and deployed in less time.
• Lower costs: As less manual programming is required, development and maintenance costs are reduced.
• Flexibility: Low-code platforms make it possible to quickly adapt applications to changing business requirements.
• Less dependence on IT: Departments can develop applications independently without having to rely on the IT department.
• Improved collaboration: IT and business departments can work together more efficiently thanks to shared platforms.
Which companies is low-code suitable for?
Low-code platforms are suitable for companies of all sizes and industries, especially those that need to react quickly to market changes or want to promote close collaboration between IT and specialist departments. They are particularly useful for companies that want to develop innovative digital solutions and make processes more efficient.
What use cases are there for low-code?
Low-code is used in many areas including:

• Process automation: Automating business processes to reduce manual tasks and increase efficiency.
• Digital transformation: Development of new digital services and products to respond to market changes.
• Fast Prototypes: Create prototypes and MVPs (Minimum Viable Products) in less time.
• Customer Service: Development of tailor-made applications for customer service and to optimize the customer experience.
Is low-code safe?
Low-code platforms typically offer comprehensive security features such as access controls, data encryption and audit trails. They meet common compliance requirements and offer companies the opportunity to develop and operate their applications securely.
How is low-code different from no code?
Low-code platforms offer more flexibility and customization by offering both visual tools and the ability to program individually. No-code platforms, on the other hand, are aimed at users without technical knowledge and are completely limited to visual tools, which somewhat limits their adaptability.

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Manuel Röttele

Senior Account Executive and specialist for service management and the ServiceNow platform

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