ServiceNow: leading GRC platform among solution providers according to Forrester Wave™: Governance, Risk, and Compliance Platforms, Q4 2023
Independent research firm Forrester Consulting has recognized ServiceNow as a Leader in Governance, Risk, and Compliance (GRC). In the Forrester Wave™: Governance, Risk, and Compliance Platforms, Q4 2023, ServiceNow received the highest score in the Strategy category among all vendors evaluated.
ServiceNow platform for GRC: highly customer-centric and innovative
ServiceNow owes this recognition to its strong focus on customer centricity and delivering solutions that exceed expectations, make work easier and help organizations drive innovation.
According to Forrester’s report, ServiceNow delivers “automated GRC solutions supported by comprehensive AI innovation roadmaps”. ServiceNow’s platform enables customers to digitally transform their processes to work faster, smarter and easier. Customized workspaces provide a role-based user interface that meets the unique needs of risk and compliance teams. At the same time, GRC activities embedded in the Employee Center simplify work for all stakeholders.
Improved user experience and AI in ServiceNow
ServiceNow is characterized by “automated metrics, intuitive dashboards, and extensive use of AI to improve user experience and productivity,” according to the report. Recent enhancements to ServiceNow Governance, Risk, and Compliance include expanded capabilities for targeted risk analysis, policy and compliance case management, and audit tasks with integrations to Office 365.
The report also highlights that ServiceNow has a “superior roadmap and innovation strategies” aimed at improving the digital experience across all lines of business, large-scale risk process automation and AI-powered operations and insights across the risk management lifecycle.
Holistic risk and compliance management
The Forrester report states: “ServiceNow GRC is known for its platform strength in workflow, automation and integrations, giving users maximum configuration and control to scale their GRC program. The product offers strong risk monitoring and communication tools.”
Insight into the ServiceNow GRC platform
ServiceNow GRC offers a wide range of capabilities to address organizations’ most pressing challenges. The strength of the ServiceNow platform lies in its ability to break down organizational silos. It offers the following capabilities:
- Horizontal integration across risk and compliance teams
- Deep integration into operational workflows
- Engagement at all levels of the organization with familiar user experiences
- Holistic integration into the organization’s ecosystem to drive business performance and success
- Continuous monitoring for optimal performance
This holistic risk management extends to all risk areas of an organization, regardless of industry. ServiceNow GRC integrates seamlessly with other ServiceNow solutions covering Environmental, Social, and Governance (ESG), Privacy, Legal, Business Continuity, Security, IT Services, Assets, Third Parties, Human Resources (HR) and more.
The data managed in these applications and through third-party integrations serves as real-time evidence of risk protection, control effectiveness and compliance confirmation. The interconnected nature of the platform provides the foundation for continuous monitoring of risk and control performance across the organization — and events that would trigger reassessment or remediation actions.
GRC provides the essential framework for organizations to quickly assess the impact of existing compliance obligations and overall risk posture as they grapple with a rapidly changing, AI-driven future.
FROX is an expert in the ServiceNow platform and a Premier Partner of ServiceNow in Switzerland. We advise and support companies in their search for an efficient GRC solution that, among other things, optimizes risk management processes, improves compliance and reduces operating costs.
