AI-driven low-code leadership: ServiceNow earns top position
Analysts at Forrester have named ServiceNow a Leader in The Forrester Wave™: Low-Code Platforms for Professional Developers, Q2 2025. This recognition positions ServiceNow as a top provider in a rapidly evolving technology landscape—evidence of the innovation and strategic, AI-driven direction of the ServiceNow App Engine for low-code development.
Why ServiceNow stands out among low-code platforms
ServiceNow achieved the highest possible scores in 12 criteria, including:
- Innovation
- Integration development tools and adapters
- Application generation
- Tools for citizen developers
- Platform security practices and certifications
- Tools for coding
According to Forrester, “ServiceNow is a strong choice for companies that want a strategic, general-purpose low-code platform for both citizen and professional developers without sacrificing complex process automation.”
ServiceNow is also praised for its pragmatic approach to AI, a strong roadmap, and a differentiated IDE structure (integrated development environments). With the App Engine, ServiceNow aims to deliver a world-class application generation (AppGen) platform with integrated AI capabilities, backed by strong governance and security practices.
The ServiceNow App Engine: Powering modern development
At the core of ServiceNow’s low-code strategy is the App Engine, designed for both IT professionals and business users with little to no coding experience. It enables the creation of intelligent, efficient workflow applications—without the complexity and overhead of traditional software development.
With App Engine Studio, ServiceNow provides a user-friendly low-code environment that includes prebuilt workflow components, automation tools, and seamless integration into the native ServiceNow Platform. Organizations can develop and deploy digital solutions quickly and independently on a scalable and secure foundation.
Thanks to its low-code/no-code approach and guided support, the App Engine significantly lowers the barrier to entry for application development. It helps companies implement their digital strategies effectively and respond flexibly to changing business demands—making it a key enabler for modern digital transformation projects.
Key benefits of the ServiceNow App Engine
- Visual development with low-code tools: Intuitive app creation and customization, even without programming expertise
- Seamless integration: Easy connection to existing systems and services—ideal for streamlined service management and digital processes
- Process automation: Design, automate, and optimize business workflows to boost efficiency across departments
- Scalability and security: A flexible, secure architecture that meets the highest enterprise standards and adapts to business-specific needs
Low-code platforms for professional developers: Where AI meets practice
With Now Assist for Creator, ServiceNow brings generative AI into the development lifecycle. Prompt-based app creation, contextual assistance, and a three-tiered IDE adapt to users’ skill levels—from beginner to expert. Whether it’s building simple workflow apps or complex integrations, the platform accelerates innovation and simplifies delivery.
Importantly, ServiceNow promotes responsible AI usage—crucial in regulated and security-sensitive industries. This pragmatic, business-focused approach is another reason why ServiceNow ranks so highly in Forrester’s evaluation.
ServiceNow: A low-code platform built for digital transformation
ServiceNow has evolved from its ITSM roots into a comprehensive platform for low-code development and business process digitization. Its recognition as a Leader in Forrester’s Low-Code Platforms For Professional Developers report reflects its technical maturity, innovation, and strategic clarity.
In the face of an ongoing talent shortage, empowering both professional developers and citizen developers has become a critical advantage. Organizations seeking to drive digital transformation, reduce IT backlogs, and accelerate application delivery will find in the ServiceNow App Engine a powerful, future-ready low-code solution.
Frequently asked questions:
• Lower costs: As less manual programming is required, development and maintenance costs are reduced.
• Flexibility: Low-code platforms make it possible to quickly adapt applications to changing business requirements.
• Less dependence on IT: Departments can develop applications independently without having to rely on the IT department.
• Improved collaboration: IT and business departments can work together more efficiently thanks to shared platforms.
• Process automation: Automating business processes to reduce manual tasks and increase efficiency.
• Digital transformation: Development of new digital services and products to respond to market changes.
• Fast Prototypes: Create prototypes and MVPs (Minimum Viable Products) in less time.
• Customer Service: Development of tailor-made applications for customer service and to optimize the customer experience.
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