Leader for the sixth consecutive year
ServiceNow has been named a Leader in the Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms 2025—for the sixth consecutive year. This repeated recognition underscores the platform’s innovative strength and strategic development, particularly in the interaction between low-code technology and artificial intelligence (AI).
This award demonstrates how the ServiceNow platform is changing the way applications are designed and developed. With integrated low-code governance, the ServiceNow AI Platform enables companies to create, manage, and deploy AI agents at scale – securely, efficiently, and scalably.
In addition to the Magic Quadrant, ServiceNow also secured first place in the Gartner Critical Capabilities Report 2025 in the area of “Building and Managing AI Agents.” This is a strong signal for the positioning of the ServiceNow platform as a pioneer in the context of low-code, governance, and GenAI.
The ability to develop and control AI agents is a decisive competitive advantage for companies. According to Gartner, this use case encompasses the development and management of AI agents on an enterprise scale – either to create new generative AI solutions or to extend existing applications with GenAI capabilities. ServiceNow has specifically developed features for this use case to increase developer productivity and improve the quality of solutions.
Low-code meets AI: The new generation of app development
In an increasingly digitalized world, fast, secure, and scalable applications are critical to business success. The combination of low-code development and AI agents opens up new opportunities to automate processes and accelerate innovation.
With the ServiceNow AI Platform, companies can:
- Develop faster: Create applications in the shortest possible time – with integrated governance and compliance.
- Collaborate efficiently: IT and business teams work together to develop solutions that simplify processes and reduce costs.
- Use transparent AI: GenAI features such as Now Assist for Creator support developers with text-to-code, automation, and intelligent error analysis.
The platform also supports developers with tools such as AI Agent Studio, which enables AI agents to be configured and automated using natural language. The Now Assist for Creator feature accelerates development through automatic code generation, scripting, and testing functions, while the Flow Debugger simplifies troubleshooting and testing of workflows.
Governance for the AI era
Governance is becoming increasingly important, especially in the context of GenAI. ServiceNow’s App Engine Management Center provides centralized control of the entire development cycle – from creation to management of applications and AI agents. This gives companies full control over the security, quality, and compliance of their low-code projects.
In addition, the ServiceNow App Engine offers an integrated dashboard that combines usage analytics, performance metrics, and security information. This gives teams a centralized overview of all activities, enabling them to identify bottlenecks early on and minimize downtime – an important step toward greater operational excellence and transparency.
ServiceNow has a clear mission: to equip companies of all sizes with the latest app development tools. Through a broad partner network—which includes FROX—and a comprehensive training and developer program, ServiceNow ensures that organizations worldwide have access to the expertise and support they need.
FROX: Your ServiceNow partner for low-code and AI
As a ServiceNow Premier Partner in Switzerland, FROX supports companies in successfully exploiting the potential of low-code and AI. Our experts accompany you from strategy development to implementation, enabling you to drive your digital transformation forward in a targeted manner and accelerate innovation.
Develop faster, smarter, and more secure applications with FROX and ServiceNow, and benefit from a platform that has been at the top for six years running!
Frequently asked questions:
• Lower costs: As less manual programming is required, development and maintenance costs are reduced.
• Flexibility: Low-code platforms make it possible to quickly adapt applications to changing business requirements.
• Less dependence on IT: Departments can develop applications independently without having to rely on the IT department.
• Improved collaboration: IT and business departments can work together more efficiently thanks to shared platforms.
• Process automation: Automating business processes to reduce manual tasks and increase efficiency.
• Digital transformation: Development of new digital services and products to respond to market changes.
• Fast Prototypes: Create prototypes and MVPs (Minimum Viable Products) in less time.
• Customer Service: Development of tailor-made applications for customer service and to optimize the customer experience.
Didn't find an answer?
Drop us a line - we will provide a prompt response to your individual query.
Contact
