Highest user ratings for ITSM in the areas of service desk, incident management, and ESM
ServiceNow’s ITSM software has been recognized as a leader in IT Service Management (ITSM) by IT research institutes* for years. But what are the experiences of ServiceNow ITSM users? A global software user community has evaluated the IT Service Management solution and categorized it as the leading ITSM tool in six areas:
- Number 1 in Enterprise IT Service Management
- Number 1 in Service Desk
- Number 1 in Enterprise Service Desk
- Number 1 in Enterprise Configuration Management
- Number 1 in Incident Management
- Number 1 in Enterprise Incident Management
With over 360 individual G2 ratings, ServiceNow’s IT Service Management received 4.4 out of 5 stars.
Users particularly emphasize the functions for Enterprise Service Management (ESM), Configuration Management and Incident Management. They have been specifically designed to increase the productivity of IT service desk specialists. ServiceNow ITSM users reported a transformative impact on IT departments, ease of use and emphasized how intuitive and scalable ServiceNow ITSM is, helping them to improve IT operations and services.
In response to the growing hybrid workforce and dynamic digital services, ServiceNow ITSM enables technology services and operations teams to collaborate on a single platform. This fosters development and innovation, facilitates the elimination of silos, and helps deliver more resilient and cost-efficient services in hybrid or multi-cloud environments.
The path to modern IT service and operations
Generative artificial intelligence (Gen AI), natural language processing, virtual service employees (virtual agents) and self-service form the basis for the IT services of tomorrow. ServiceNow’s e-book “Journey to modernizing IT services and operations” shows how much potential these intelligent helpers have for service operations and how you can successfully implement and make the most of them in your company. Download this guide now for free and adapt your IT operations to the changing world of work!
ServiceNow ITSM at a glance
Please click on the image to open the document.
FROX is ServiceNow partner in Switzerland
FROX specializes in ITSM and is an official partner of ServiceNow in Switzerland. You can find more information about our ServiceNow offerings and services on our ServiceNow page.
Sources*:
- https://www.servicenow.com/blogs/2023/users-rate-servicenow-itsm-tool.html
- https://www.g2.com/products/servicenow-it-service-management/reviews#reviews
- https://www.servicenow.com/blogs/2022/magic-quadrant-leader-itsm-ninth-year.html
- Forrester Wave Report 2023 for Enterprise Service Management: ServiceNow and BMC Helix Leading Providers of ESM Software
