Implement applications in record time
Many companies want to professionalize their IT Service Management or Customer Service Management without immediately launching a large-scale implementation project. Especially when various tools, emails, or manual processes have been used up to this point, a solution is needed that quickly establishes structure while remaining sustainable in the long term.
That is precisely why we at FROX have developed ServiceNow Fast Tracks as our own implementation offering for select ServiceNow ITSM, CSM, and platform applications. This enables companies to get started with ServiceNow within 3 to 4 weeks, adhering closely to best practices and based on proven ServiceNow standards and FROX best practices, all at an attractive fixed price.
Why a quick start with ServiceNow can make sense
ServiceNow offers powerful capabilities for automating service processes, centrally handling requests, and creating transparency in day-to-day operations. However, not every company wants to launch a major transformation project right from the start.
Especially for SMEs or organizations looking to use ServiceNow for the first time, a lean start is often the better approach. Implementing selected processes as closely as possible to the standard reduces the need for customization and speeds up the path to production.
What are FROX ServiceNow Fast Tracks?
A ServiceNow Fast Track is an implementation package developed by FROX for a single ServiceNow application. The focus is on the out-of-the-box features of the ServiceNow platform and the necessary basic configurations.
Instead of extensive customization, the focus is on a clear, practical process configuration. This allows key service processes to be digitalized quickly without introducing unnecessary complexity into the implementation.
FROX offers Fast Tracks for selected applications in the following areas:
ServiceNow ITSM
- Incident Management
- Problem Management
- Change Management
ServiceNow CSM
- Case Management
ServiceNow Platform
- Request Management
- Knowledge Management
Who is the Fast Track offering suitable for?
This offering is suitable for companies that want to implement ServiceNow quickly, in a controlled manner, and with a clearly defined scope. Typical scenarios include replacing an existing ticketing solution, getting started with ServiceNow ITSM or ServiceNow CSM, or the desire to begin with a single application.
The Fast Track approach is particularly helpful when companies want to avoid burdening their process stakeholders with lengthy definition phases but still wish to rely on a professional service management platform.
What are the benefits of the Fast Track approach?
The key benefit lies in the combination of speed, structure, and cost transparency. Thanks to the predefined scope, it is clear from the outset what will be implemented. This reduces the effort required for definition, simplifies project management, and provides planning certainty.
The implementation is based on proven ServiceNow standards and FROX best practices. This results in a robust, streamlined process configuration that can be put into production quickly while also providing a solid foundation for further expansion of the ServiceNow platform.
In short: With Fast Track, companies can get up and running with ServiceNow efficiently, without introducing unnecessary complexity right from the start.
From the first application to a scalable platform
A Fast Track approach deliberately focuses on a single application. This makes getting started manageable and enables quick results. At the same time, ServiceNow remains scalable as a platform: additional processes and applications can be added later as needed.
Our client project with the MCH Group demonstrates that this approach works even in demanding environments. FROX was tasked with implementing ServiceNow ITSM there, thereby laying the groundwork for a professional ticketing tool and efficient incident management.
You can find all the details about FROX’s Fast Track offering on this page:
