San Diego, the latest version of the ServiceNow platform, accelerates productivity and digital transformation with modern design and advanced hyper-automation tools. As an official partner of ServiceNow in Switzerland, we give you an overview of the new functions in this article.
With an updated, more modern user interface design and new Robotic Process Automation (RPA) capabilities, the latest version of the ServiceNow platform helps businesses address pressing challenges in any industry. As a result, the San Diego release is designed to give companies smarter, faster and better ways to work, enabling them to be even more productive and unlock the potential of hyper-automation.
Next Experience user interface for better experiences on the ServiceNow platform
With the introduction of Next Experience, users of the ServiceNow platform can see their most important tasks at a glance and across all applications, allowing them to focus on what matters most. The improved design, with modern navigation, displays favourites and history in a single interface and offers accessibility settings and a choice of light or dark mode, among other features.
With 25 purpose-built workspaces, dashboards and machine learning, Next Experience helps users get the information they need instantly and move prioritised tasks forward faster. The new workspaces include:
- Customer Service Management Configurable Workspace
- Dispatcher Workspace
- HR Agent Workspace
- Cloud Operations Workspace
- Service Operations Workspace
- Hardware Asset Manager Workspace
This enables customer service, HR, field service and IT teams to respond to requests and issues more intelligently and efficiently.
Automation Engine: Hyperautomation with new RPA capabilities
Hyperautomation combines technologies such as low-code application development, artificial intelligence (AI), integration and Robotic Process Automation to drive digital transformation. ServiceNow is accelerating hyperautomation with the introduction of Automation Engine in the San Diego release. This automation and integration solution provides turnkey solutions that enable users to automate manual, repetitive actions.
Automation Engine also features the brand new RPA Hub with a central command and control centre for monitoring, managing and deploying digital robots, enabling organisations to automate tasks, streamline business processes, increase employee productivity and reduce manual errors.
Out-of-the-box solutions for different industries
Different industries need solutions tailored to them to accelerate digital transformation. The San Diego release offers relevant solutions that meet the diverse digital needs of banking, insurance, telecom and technology providers.
Banking: ServiceNow helps banks create more transparent, repeatable processes to improve the customer experience – including automated common requests for checking, savings and certificates of deposit, as well as onboarding processes and account updates.
Insurance: With capabilities for personal and commercial insurance management, ServiceNow improves collaboration between insurance companies, distribution partners and customers.
Technology providers: The ServiceNow San Diego release provides targeted solutions for technology providers to improve the customer experience and quickly bring new services to market to help technology companies keep pace with the pace of change and increasing demand for cloud-based services. Solutions for technology providers include:
- Service Management, which combines managing and operating with AI-powered self-service and support.
- Order Management, to increase revenue by delivering products and services quickly and with better control.
ServiceNow’s new solutions are designed to help organisations deliver better employee experiences and add value for customers.
The latest version of the ServiceNow San Diego platform is available now. For more information, visit the ServiceNow website.
