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ServiceNow CSM is One of the Leading Customer Service Management Solutions

FROX AG
03.06.2024

ServiceNow CSM: leading customer service management solution with innovative functions

  • Now Assist for CSM: Now Assist uses generative AI (GenAI) for natural, conversational Q&A sessions that simplify customer service through intelligent self-service and seamless routing to live agents when needed.
  • CSM by ServiceNow: CSM from ServiceNow promotes cross-departmental synergies, improves service delivery and reduces costs through proactive problem-solving, automation of tasks and AI-driven analysis and optimization of processes.
  • Virtual Agent and Engagement Messenger: Provides embedded, contextualized self-service on websites and mobile apps.
  • Unified Agent Workspace: Provides customer service agents with real-time information and intelligent guidance to enable fast, empathetic customer interaction and issue resolution.
  • Single platform orchestration: Enables control of the entire customer lifecycle from a single platform with turnkey integrations.

ROI analysis of ServiceNow CSM — free report

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