ServiceNow OT helps you to secure and manage your OT systems throughout production. With a single action system, you can optimize your production processes, improve the user experience and increase results along the entire manufacturing value chain. Click on the datasheet to get detailed information about the solution.
Operational Technology Management (OTM)
OT management solutions for improved security, efficiency, and uptime of your OT systems with ServiceNow and FROX.
Talk to an expertProfessional OT management for greater efficiency, safety and uptime in industrial environments
Operational Technology Management (OTM) by ServiceNow comprises processes and tools for the efficient management and monitoring of operational technologies in industrial companies. The main goal of OTM is to ensure the availability, performance, and security of OT resources. OTM defines the methods for support, services, and operations to ensure consistently high service quality and reliability.
ServiceNow Operational Technology Management functions
ServiceNow's OTM software offers a future-proof solution to the challenges of Industry 4.0. The OTM tool provides a unified platform with powerful features that integrate IT and OT, enabling a holistic approach to managing and securing operational technologies.
OT foundation
Create a robust data foundation by aggregating data from multiple sources and defining critical infrastructure levels using the Purdue model. This enables a centralized CMDB that eliminates data silos and enables predictive analytics.
OT Service Management
Use a unified system to track and manage all changes and incidents in your OT environment. Connect your OT systems with production processes and digital workflows to respond faster to incidents and increase operational reliability. This includes change management, incident management and routine maintenance tasks.
OT visibility
Automate the discovery and mapping of OT assets to get a complete and contextual view of your OT environment. This includes the automatic mapping of OT assets and their relationships, making management easier and the causes of problems and potential threats quicker to identify.
OT vulnerability response
Proactively detect and fix security vulnerabilities before they lead to major problems. Automated alerts and a real-time view of vulnerabilities allow you to prioritize threats based on urgency and business relevance and act quickly.
Strong Operational Technology Management with ServiceNow
ServiceNow offers comprehensive Operational Technology Management solutions that help manufacturing companies digitize their production processes, optimize manufacturing processes and address infrastructure vulnerabilities. Our OTM services are designed to optimize the security, efficiency, and uptime of your OT systems and ensure compliance and rapid threat response.
Transparency and control
Improved transparency: A central overview of your OT environment and an integrated CMDB reduce data silos and improve operational efficiency. Centralized management of all OT assets facilitates planning and management by clearly recording the status, location, and usage of each asset.
Increased security
Minimize risks and optimize security: Proactive measures quickly identify and rectify vulnerabilities, reducing unplanned downtime and increasing operational reliability. Centralized OT asset management improves monitoring and risk mitigation. Through early detection and automatic alerts, threats are prioritized and remedied according to urgency and business relevance.
Efficient process integration
Increase efficiency: Seamlessly connect IT, OT, and production processes to maximize operational resilience and productivity. Automating and digitizing workflows minimizes errors and increases operational efficiency. This seamless integration ensures smooth operations and enables rapid responses to change, increasing business flexibility and agility.
Reduce costs
Reduce costs: Automating and digitizing processes minimizes human error and reduces operating costs. OTM enables efficient use of resources and avoids unnecessary expenditure. Centralized management and monitoring of all OT assets helps to identify and eliminate excess inventory, resulting in significant cost savings. Precise cost control ensures that only necessary resources are used, guaranteeing sustainable cost optimization.
Central administration
Manage OT assets centrally and reduce data silos with an integrated Configuration Management Database (CMDB).
Increased security
Proactive identification and elimination of vulnerabilities to minimize downtime and security risks.
Streamlined processes
Automation and digitalization of workflows to increase operational efficiency and resilience.
Well-founded decisions
Facilitate decision-making: Comprehensive and context-rich data enables well-founded decisions and maximum productivity. A central database provides access to up-to-date information on all OT assets at all times, facilitating analysis and decision-making. Detailed reports and analyses monitor the use and status of OT assets, identify trends at an early stage, and optimize the efficiency and performance of the OT infrastructure.
IoT Journey
Developing innovative business models and services with FROX and Noser Engineering
The digitalization experts FROX and Noser Engineering support companies in the implementation of their IoT projects. With state-of-the-art technology and comprehensive expertise, they carry out visions and increase competitiveness. From consulting and development to implementation and support, they offer everything from a single source and accompany companies through every phase of their IoT journey.
Protection and Transparency for Your OT Systems with ServiceNow
ServiceNow Operational Technology Management offers businesses innovative solutions to seamlessly connect IT and OT data. The platform enhances security response, enables preventive maintenance, and increases the efficiency of industrial processes. Discover how ServiceNow OTM can give you more control and security for your OT infrastructure.
Learn how IT and OT data are combined on a single platform to create transparency, efficiency, cyber security, and a comprehensive process overview. – ©ServiceNow
Discover how ServiceNow protects OT systems and ensures business continuity by identifying and addressing critical vulnerabilities. – ©ServiceNow
Do you have questions about Operational Technology Management or IoT?
Please feel free to contact our specialists for a complimentary consultation and answers to your questions about OT management or IoT.
Talk to an expert
Rudolf Brenner
Senior Account Executive and Service Management expert
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Visit the FROX Newsroom for useful information and news about OTM.
