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IT Operations Management (ITOM)

As an experienced partner, we support you with comprehensive ITOM solutions that safeguard the safety and efficiency of your IT infrastructure and offer fast problem solutions — for maximized performance and compliance.

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Professional ITOM solutions for optimal performance, availability and security in your IT operations

IT Operations Management, or ITOM for short, comprises processes and tools of an IT organization designed to efficiently manage and monitor IT infrastructure and services. The ultimate goal of ITOM centers on ensuring the availability, performance, and security of IT resources. ITOM specifies how support, services, and operations are managed in order to ensure consistently high service quality and reliability.

 

With our ITOM services, we accompany you as a competent and experienced partner from consulting to implementation and support of the right solution for your company’s IT operations.

ITOM functions for modern IT operations

Modernize your IT operations with ITOM functions offering comprehensive monitoring, rapid troubleshooting and optimized resource management.

Discovery

Automatically identify and continuously update IT resources and dependencies to identify dependencies and improve transparency

AI

Analyze alerts better and faster thanks to artificial intelligence (AI)

Service mapping

Clearly visualize connections and dependencies between IT components and business services

Configuration Management Database (CMDB)

Centralized insight, management, planning and monitoring of business applications, configurations, and infrastructures

Event management (incident management)

Recognize and categorize IT events to quickly identify and solve problems

Cloud management

Comprehensively manage cloud infrastructure and monitor costs

Manage certificates

Identify, categorize and proactively manage TLS certificates

Holistic ITOM systems for a stable and secure IT environment

FROX is an official Swiss partner of ServiceNow and BMC Software and a specialist for their leading ITOM solutions. With our many years of experience in service management, we support you in optimally mastering your challenges in IT operations and increasing the efficiency and productivity of your IT.

Proactive troubleshooting

Proactive monitoring and predictive analyses help you to identify and resolve potential problems before they affect users. IT Operations Management comprises technologies and methods that continuously collect and analyze data from the IT infrastructure, including performance metrics, usage behavior and other relevant indicators that provide information on the status and performance of the IT systems. As a result, the number and severity of IT incidents is reduced and the end user experience is improved.

Comprehensive visibility and control

IT Operations Management provides a central hub for monitoring and managing the entire IT infrastructure. It collects, analyzes and presents data from various sources within an IT environment and processes it, including in networks, servers, applications and end devices. ITOM thus gives IT administrators a comprehensive overview and good control of their IT environment, and provides a sound information basis for decision-making.

Efficient incident and problem management

IT Operations Management supports the capture, classification, and management of incidents and problems. By using modern ITOM tools, incidents can be systematically and efficiently processed and thereby resolved more quickly. Consequently, the impact of disruptions on business operations is significantly minimized while service continuity is improved.

E-book: The modernization of IT services and IT operations

The modernization of IT operations includes the automation of workflows, the rapid availability of services and transparency in the IT infrastructure. This enables faster problem resolution and increases both productivity and quality. Learn how to modernize your service operations in 3 steps and achieve scalability for growth and resilience in this free e-book.
 

free e-book by ServiceNow

Learn more

Do you have questions about IT Operations Management?

Our experienced service management specialists will be happy to answer your questions about ITOM.

Talk to an expert

Rudolf Brenner

Senior Account Executive and Service Management expert

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