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talkbase

Intelligent call handling, efficient collaboration with colleagues, successful process optimization: our UC solution supports your team in your daily work and gives them the flexibility and features they require.

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talkbase - the intuitive web-based intermediary solution

The web-based communication solution talkbase enables your employees to work anywhere on the phone. With talkbase, call center employees, switchboard operators or receptionists can answer incoming calls and forward them efficiently. talkbase is the UC solution for Avaya, Cisco Unified Communications Manager (CUCM), innovaphone and Microsoft Teams.

Call handling

Powerful, customized call control functions that cater for all operator needs.

 

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Status information

Retrieve the presence status of users from your telephony environment or Microsoft Teams and monitor the status of your main numbers and logged-in operators.

 

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Database and search

The relational database is perfectly adapted to our search function to give users control over their contacts at all times.

 

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Directories

Use the drag-and-drop functions to configure and customize your custom directories. Creating and managing groups has never been easier.

 

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Reporting and analytics

Our web-based reporting tool allows you to keep track of your operator statistics.

 

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Healthcare

Personalized functionality for hospital organizations and other healthcare environments.

 

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Options

Email notifications, music playback, shortcuts and much more: discover the numerous options of our attendant console.

 

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High-performance technology

Whether state-of-the-art utilization of the communication channel using WebRTC or effective call control including various directories and statistical analysis, talkbase integrates these requirements into an effective overall solution.

CSM Customer Service Management FROX AG
Active Directory und Exchange

talkbase is designed for integration into Microsoft environments, with Active Directory for user management and as a source of information. It also allows direct queries of Microsoft Exchange calendars, providing operators with up-to-the-minute information in real time.

CSM Customer Service Management FROX AG
WebRTC

WebRTC (Web Real-Time Communications) enables browsers and mobile devices to communicate in real time without installing additional client software or plugins. This enables videotelephony, instant messaging or desktop sharing between different browsers. The technical architecture of the intermediary solution talkbase is ideally suited for the integration of WebRTC functionalities.

Technology partners

Our technology partners are leading product manufacturers and solution providers in the field of Unified Communications and Collaboration.

Avaya Aura

The talkbase switchboard integrates perfectly into the customer's existing Avaya Aura infrastructure. Its lean and high-performance connection to the individual services ensures that no unnecessary Avaya license costs are incurred. For voice control, talkbase communicates directly with a SIP trunk configured on the Avaya Session Manager, and Avaya Presence is read via the XMPP interface of the Avaya Presence Service. The telephone status is retrieved by talkbase from Avaya Communication Manager and the System Management Service is used for the forwarding status of the Avaya Extensions.

Avaya IP Office

As a comprehensive solution for communication and collaboration in companies, Avaya IP Office offers a wide range of functionalities such as voice communication, video, messaging, conference calls and contact center services. IP Office enables the seamless integration of various communication channels such as mobile phones, landline telephones and unified communications applications. The solution is scalable and can be customized to meet a company's specific requirements, whether for small businesses with a few employees or large companies with thousands of employees. With Avaya IP Office, organizations can communicate more efficiently, increase productivity and improve the customer experience.

Cisco

FROX has been a valued Cisco partner for many years. Our solution talkbase ensures compatibility with the Cisco Unified Communications Manager. In addition to Active Directory and Exchange information, when using a Cisco Unified Communications Manager, operators are offered the Cisco presence and the Cisco telephone status of the participants. These connections are made via XMPP and SIP, while voice is controlled using SIP and WebRTC.

innovaphone

We have been a certified innovaphone partner since 2017, because talkbase is the perfect complement to innovaphone's UC solution. Together, we offer you a modern solution for your front desk or attendant workstation. Under the name “innovaphone PBX”, we offer a complete IP telephony and UC solution that is suitable for all company sizes and requirement profiles. Whether telephony only or telephony plus UC, innovaphone PBX allows additional workstations to be individually equipped with UC components such as presence, chat, video, mobile integration, collaboration, or conferencing at any time. innovaphone solutions are characterized by their lean, robust product architecture and do not require servers. The operating system developed in-house for the requirements of real-time communication contributes significantly to the security and stability of the solution.

Microsoft Teams

The unified communications solution Microsoft Teams was designed for strong collaboration in companies and a seamless exchange of information in real time. MS Teams integrates different communication channels such as video and voice calls, chat and online meetings and offers practical functionalities such as file sharing, screen sharing, joint editing of documents and the recording, and transcription of meetings. The integration of Office 365 applications such as Word, Excel, or PowerPoint and third-party apps simplifies collaboration within the company.

Prices

Which offer suits your needs?

Basic

  • Up to 5 agent positions
  • 3 main numbers
  • 2 directories
  • 1 operator group
  • 1 client
  • Free updates and releases

Pro

  • Up to 10 agent positions
  • 5 main numbers
  • Unlimited number of directories
  • 3 operator groups
  • Unlimited number of clients
  • Free updates and releases

Enterprise

  • Unlimited number of agent positions
  • Unlimited number of main numbers
  • Unlimited number of directories
  • 6 operator groups
  • Unlimited number of clients
  • Free updates and releases

Additional services: Installation and commissioning, training, reporting and analytics, high availability, additional language versions (English and German included).

Our services

Right from the start, users of our UC solution receive professional support from our experts. We value cooperation at eye level and remain flexible at all times thanks to short decision-making paths - so that things remain as simple as possible for you.

Consulting

Benefit from our comprehensive expertise in the commissioning of UC solutions for special IT infrastructures. We support you throughout the entire life cycle, from evaluation to implementation. Thanks to their many years of experience in the IT sector, our specialists can respond to your specific needs.

Installation

We have successfully commissioned numerous installations and know our customers' UCC environments very well. After evaluating the architecture on site, we provide a customized installation that is tailored to your company. talkbase is happy to help you set up and install your UCC tools.

Support

talkbase offers a reliable, proven communication solution. However, should problems occur, we are at your side. Our support team will take your concerns and queries by e-mail or telephone. By the way: talkbase can be supplied with an optional redundant backup system for demanding environments.

Training and education

We offer all customers the opportunity to take part in our training process. This is aimed not only at administrators, but also at end users. Are there new employees in your team? Get in touch with us and find out about our training and education program.

Reporting and user statistics

The performance of your operators is an important success factor. talkbase offers excellent reporting and user statistics functions to keep an eye on the most essential key figures of your operator console at all times. In addition to statistics, you can also create one-off or periodic evaluations as required.

Hosting

The talkbase architecture offers our customers maximum flexibility, whether on a partner server in the cloud or in a local environment on site. Not sure which is the best solution for your company? Get in touch with our specialists, we will be happy to support you.

Requirements for the system environment

talkbase must be run in an environment with Active Directory. This requires a separate server that has joined the domain. All talkbase software components are installed on this server. Make sure that you meet the following minimum requirements.

Supported UC solutions
  • Avaya Aura: from version 7.1
  • Cisco Unified Communications Manager: at least version 9.1
  • innovaphone PBX: at least version v12r2 sr8
  • Avaya IP Office version 11 or later
  • Microsoft Teams
talkbase server requirements
    • OS: 64-bit Windows Server (2016, 2019, or 2022)
    • CPU: at least one virtual socket with four cores
    • RAM: at least 12 GB
    • Disk: 256GB
    • Network: 1 GBit Network Card
    • Virtualization: Only VMWare is supported as a hypervisor.

    Optional :

    • MS SQL: SQL Server 2012 or newer versions, Express versions are also supported.

Consultancy and demo on talkbase

Are you looking for a communication solution that will significantly improve your internal and external communication? I would be happy to show you the options.

Contact us today

Peter Meier

Head of Engineering

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