HR Services Management (HRSD)
With ServiceNow's comprehensive HR service management solutions, we help you to enhance the efficiency of your HR services through digital processes and reduce the administrative burden.
Talk to an expertHR Services Management for efficient and modern HR workflows
HR Services Management or HR Services Delivery (HRSD) optimizes and manages all HR-related processes in the company. The focus is on improving the employee experience, increasing productivity and reducing administrative costs. HRSD ensures that your HR services are provided transparently, efficiently and in the highest quality.
The HR Service Delivery solution by ServiceNow helps companies to improve the employee experience, increase HR productivity and reduce administrative costs thanks to automated processes and self-service portals. A central administration center for your HR processes enables well-founded, data-based analyses for transparency and a better basis for decision-making. At the same time, adherence to compliance and data protection guidelines is optimally ensured.
We support you from analysis to implementation and offer continuous support for the best possible utilization of your HR services.
Key HR Service Management functions for modern HR departments
Increase the efficiency of your HR department with powerful HRSD features that deliver effective administration, faster processes, increased productivity and a better employee experience.
Automatic problem solving
Use AI-driven automation to resolve common employee queries quickly and efficiently, increasing satisfaction and productivity.
Case and knowledge management
Standardize the documentation, interaction, and fulfillment of employee requests with a centralized case and knowledge management system.
Employee journey management
Create comprehensive workflows to support employees in challenging situations and optimize their entire journey within the company.
Management of employee documents
Use a secure, standardized view of employee documents from entry to retirement to maintain an overview and ensure compliance.
Employee center
Provide your employees with a central point of contact for service provision in the company that combines all HR services in one place and facilitates access to important information.
Personnel optimization
Manage teams effectively with real-time insights into employee schedules and performance to maximize productivity.
Increased efficiency
Automate recurring tasks and reduce manual effort to increase efficiency in HR. By using HRSD, routine tasks such as responding to inquiries or managing documents can be automated, saving HR teams valuable time and allowing them to focus on strategic tasks and employee support.
Improved employee satisfaction
Provide your employees with quick and easy access to HR services and increase their satisfaction. With a central portal and mobile app, employees can access the information and services they need anytime, anywhere, increasing their satisfaction and productivity.
Centralized data management
Use a standardized platform to manage all HR data and processes to improve transparency and traceability. A centralized database makes it possible to store all relevant information in one place and access it at any time, facilitating decision-making and compliance.
Proactive problem-solving
Detect and resolve issues before they escalate through the use of predictive intelligence and performance analytics. These features make it possible to identify trends and potential problems at an early stage and take proactive measures to improve service quality.
Scalability
Adapt your HRSD solution flexibly to the growing needs of your company and scale the services accordingly. HRSD from ServiceNow is designed to grow with your business and adapt to new requirements and challenges.
Compliance and security
Ensure that all employee data is managed securely and in compliance with applicable data protection regulations. HRSD offers comprehensive security features and compliance tools to ensure the confidentiality and integrity of data and meet legal requirements.
Leading platform for HR Services Management
FROX is an official Swiss partner and specialist for ServiceNow solutions. With our many years of service management experience, we help you to optimize your HR challenges, increase the efficiency of your HR processes and improve employee satisfaction.
“The implementation of the HR Service Delivery module is part of a long-term ServiceNow platform strategy. It will enable us to network different HR processes and applications meaningfully and provide employees with an outstanding experience. The HR agents' work is simplified and media disruptions are reduced. FROX supports us competently and ensures that we stay close to the out-of-the-box functionalities. We enjoy working together.”
View customer project
Nadja Lerch Berganzo
Teamlead Digital HR - BKW
Do you have any questions about HR Services Management?
Please contact us for a complimentary consultancy and clarification of all your queries on HR Service Management.
Talk to an expert
Franz Klingler
Senior Account Executive
Frequently asked questions:
• Creation and processing of HR cases via structured workflows (e.g. enquiries, applications)
• Provision of HR knowledge for self-service use cases
• Automation of complex cross-functional processes, e.g. onboarding, transfers or job changes
• Centralised management of employee documents
• Provision of HR services via a digital service catalogue
HRSD is therefore:
• Not a solution for personnel administration in the narrow sense – e.g. contract management or master data maintenance
• Not a platform for payroll accounting or time management
• Not a replacement for comprehensive ERP or HCM systems such as SAP HCM, SuccessFactors or Workday
• Not an isolated application, but an integrable service platform for the digitalisation and automation of HR processes
1. Analysis of the current situation
2. Requirements analysis (the order and scope of the processes depend on the individual needs of a company)
3. Platform and process configuration based on best practices
4. Quality assurance and test management
5. User training
6. Go live with early life support
7. Continuous optimisation and expansion of process and platform functionalities
The Integration Hub also allows you to create custom interfaces to seamlessly integrate HR processes into your existing IT landscape. For example, you can synchronise employee profiles and control task-related workflows across systems.
Custom integrations can also be mapped via the Integration Hub, REST interfaces and all common technologies.
For medium-sized and large companies with more complex requirements, however, HRSD offers comprehensive functions and integration options.
For smaller companies for which the complete HRSD module would be too extensive or costly, suitable HR service processes can also be efficiently mapped using existing ServiceNow modules such as ITSM, CSM or Request Management – for example, for enquiries, approvals or simple self-service offerings.
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