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HR Services Management (HRSD)

With ServiceNow's comprehensive HR service management solutions, we help you to enhance the efficiency of your HR services through digital processes and reduce the administrative burden.

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HR Services Management for efficient and modern HR workflows

HR Services Management or HR Services Delivery (HRSD) optimizes and manages all HR-related processes in the company. The focus is on improving the employee experience, increasing productivity and reducing administrative costs. HRSD ensures that your HR services are provided transparently, efficiently and with the highest quality.

 

The cloud-based HR Service Delivery solution by ServiceNow helps companies to improve the employee experience, increase HR productivity and reduce administrative costs thanks to automated processes and self-service portals. A central administration center for your HR processes enables well-founded, data-based analyses for transparency and a better basis for decision-making. At the same time, adherence to compliance and data protection guidelines is optimally ensured.

 

We support you from analysis to implementation and offer continuous support for the best possible utilization of your HR services.

Key HR Service Management functions for modern HR departments

Increase the efficiency of your HR department with powerful HRSD features that deliver effective administration, faster processes, increased productivity and a better employee experience.

Automatic problem solving

Use AI-driven automation to resolve common employee queries quickly and efficiently, increasing satisfaction and productivity.

Case and knowledge management

Standardize the documentation, interaction, and fulfillment of employee requests with a centralized case and knowledge management system.

Employee journey management

Create comprehensive workflows to support employees in challenging situations and optimize their entire journey within the company.

Employee relations

Handle confidential employee requests and cases with particular care and ensure that sensitive information is handled securely and respectfully.

HR Agent Workspace

Provide HR teams with a personalized workspace that provides all the information and tools they need to process requests effectively.

Management of employee documents

Use a secure, standardized view of employee documents from entry to retirement to maintain an overview and ensure compliance.

Employee center

Provide your employees with a central portal for service provision in the company that combines all HR services in one place and facilitates access to important information.

Now Assist for HRSD

Boost productivity by using generative AI (GenAI) capabilities on the ServiceNow platform to help HR teams respond to requests faster and more efficiently.

Now mobile

Enable your employees to find cross-departmental information and support via a central, native app on mobile devices.

Performance analytics

Use real-time analytics to predict trends, prioritize resources and continuously improve processes.

Personnel optimization

Manage teams effectively with real-time insights into employee schedules and performance to maximize productivity.

Predictive intelligence

Simplify and accelerate daily work by using integrated machine learning that enables proactive problem-solving.

Process mining

Optimize your processes and improve results by analyzing and streamlining workflows.

Universal request

Offer your employees a consistent service experience and optimize collaboration between service desk staff through central request management.

Virtual agent

Improve service speed with virtual agents that understand natural human language and can process requests efficiently.

Leading platform for HR Services Management

FROX is an official Swiss partner and specialist for ServiceNow solutions. With our many years of service management experience, we help you to optimize your HR challenges, increase the efficiency of your HR processes and improve employee satisfaction.

Increased efficiency

Automate repetitive tasks and reduce manual effort to increase efficiency in HR. By using HRSD, routine tasks such as responding to inquiries or managing documents can be automated, saving HR teams valuable time and allowing them to focus on more strategic tasks.

Improved employee satisfaction

Provide your employees with quick and easy access to HR services and increase their satisfaction. With a central portal and mobile app, employees can access the information and services they need anytime, anywhere, increasing their satisfaction and productivity.

Centralized data management

Use a standardized platform to manage all HR data and processes to improve transparency and traceability. A centralized database makes it possible to store all relevant information in one place and access it at any time, facilitating decision-making and compliance.

Proactive problem-solving

Detect and resolve issues before they escalate through the use of predictive intelligence and performance analytics. These features make it possible to identify trends and potential problems at an early stage and take proactive measures to improve service quality.

Scalability

Adapt your HRSD solution flexibly to the growing needs of your company and scale the services accordingly. HRSD from ServiceNow is designed to grow with your business and adapt to new requirements and challenges.

Compliance and security

Ensure that all employee data is managed securely and in compliance with applicable data protection regulations. HRSD offers comprehensive security features and compliance tools to ensure the confidentiality and integrity of data and meet legal requirements.

"The implementation of the HR Service Delivery module is part of a long-term ServiceNow platform strategy. It will enable us to network different HR processes and applications meaningfully and provide employees with an outstanding experience. The HR agents' work is simplified and media disruptions are reduced. FROX supports us competently and ensures that we stay close to the out-of-the-box functionalities. We enjoy working together."

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Nadja Lerch Berganzo

Nadja Lerch Berganzo

Teamlead Digital HR - BKW

Do you have any questions about HR Services Management?

Please contact us for a complimentary consultancy and clarification of all your queries on HR Service Management.

Talk to an expert

Franz Klingler

Senior Account Executive and Service Management expert

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