The ITSM compass by FROX

Navigate your IT business and IT management on the road to success


The ITSM Compass Service by FROX is aimed at anyone who wants to tackle specific challenges in the field of IT Service Management: You want to improve your service delivery? You have to lower your ITSM costs? Your IT does not work hand in hand with the business requirements and you want to improve the IT-Business Alignment? Then our ITSM compass will help you: Within the scope of an IT Service Management Assessment, which focuses on the specific challenges and needs of your IT operation, we develop meaningful - and feasible – solution proposals.
  • Analysis of the alignment of the IT and business strategy
  • Adaptation proposals for the applied IT-Operation Model resp. introduction of a reference model according to IT4IT
  • Recommendation on the ideal maturity degree of the individual processes
  • Support in the evaluation of the tools
  • Presentation with prioritized goals and actions for your ITSM
  • Optimization of IT processes
  • Determination of the savings potential within your IT operation
  • Driving the alignment of IT and business
  • Ensuring IT compliance
  • Ensuring professional integration of services and systems

Our ITSM assessment approach

Request ITSM Compass Service

On your marks, get set, go: Spring into action now and reach safely your ITSM goals.


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FROX services

We help you design and govern your IT processes, so that they become the engine of your business.


FROX Consulting Services

Benefit from our profound experience in all relevant areas of ITSM and Digital Transformation


ITSM Compass

Our ITSM Assessment provides concrete suggestions to help you navigate your IT business and IT management on the road to success.

Get Digital Ready

In the Get Digital Ready Workshop you will learn how to approach the digital transformation and how to progress step by step.

Check-up Automation

The check-up shows what automation potential exists in your company and what advantages would automation bring to you.

Rapid Prototyping

With the rapid prototyping method you can quickly develop, deploy and test new applications, features and functions.

Solution Architect

Build ITSM know-how or outsource ITSM: Our ITIL-certified Solution Architects will take on the tasks with you.

Would you like a personal consultation?

You want to reduce your IT costs or get fit for further ITSM challenges? Regardless of whether you only want to inform yourself or to get fully started: after a short is-analysis I will show you your options - transparently, comprehensively, honestly.


Request consultation now

Jonas Büchel

Solution Architekt

Quick start with focus on the finish line

Our agile approach corresponds to the new, quick rhythm of the digital transformation: Instead of investing months or years in the planning and development of a solution, we get going right away. Our experts analyze with the client the challenges and needs, translate new innovative ideas in a sustainable concept – and implement an initial functional solution within the shortest timeframes. Directly thereafter follows the further development and optimization in multiple efficient steps.