The ITSM compass by FROX
Navigate your IT business and IT management on the road to success
The ITSM Compass Service by FROX is aimed at anyone who wants to tackle specific challenges in the field of IT Service Management: You want to improve your service delivery? You have to lower your ITSM costs? Your IT does not work hand in hand with the business requirements and you want to improve the IT-Business Alignment? Then our ITSM compass will help you: Within the scope of an IT Service Management Assessment, which focuses on the specific challenges and needs of your IT operation, we develop meaningful - and feasible – solution proposals.
- Analysis of the alignment of the IT and business strategy
- Adaptation proposals for the applied IT-Operation Model resp. introduction of a reference model according to IT4IT
- Recommendation on the ideal maturity degree of the individual processes
- Support in the evaluation of the tools
- Presentation with prioritized goals and actions for your ITSM
- Optimization of IT processes
- Determination of the savings potential within your IT operation
- Driving the alignment of IT and business
- Ensuring IT compliance
- Ensuring professional integration of services and systems
Our ITSM assessment approach
Step 1: We want to understand
This succeeds in an open communication within the framework of a workshop. To prepare for this, we will give you some homework. Your answers help us to truly understand the challenges of your IT operations and your business and to define the current situation.
Step 2: We develop ideas
Based on our many years of sound practical experience, we search for new ideas and transform them into concrete solutions and optimization proposals that are tailored exactly to the requirements of your company.
Step 3: We share the results
You receive guidance with clear, prioritized suggestions. With this ITSM compass you can tackle your specific challenges right away - and navigate your ITSM straight to the right course.
We help you design and govern your IT processes, so that they become the engine of your business.
FROX Consulting Services
Benefit from our profound experience in all relevant areas of ITSM and Digital Transformation